Automate Gift Orders in Chat
Let customers send a gift from the chat, with the message and delivery date they want. AeroChat takes the recipient’s name and address, the gift message and the date it must arrive. It creates the order in your store with a gift note for your packing team and sends a payment link. When the payment is confirmed, the order goes to packing. It works on WhatsApp, Instagram, Messenger, web chat and every other channel.
What the customer asks
Gift buyers have more questions than other shoppers, and most of them are about details a checkout page handles badly.
- “Can I send this to my mom in another city?”
- “Can you add a card that says happy birthday?”
- “Please don’t put the price inside.”
- “It needs to arrive by the 14th.”
- “Do you do gift wrapping?”
What AeroChat does, step by step
- The customer says it is a gift. AeroChat helps them pick the product if needed and checks stock.
- It asks for the recipient’s name, phone number and full address, and the date the gift must arrive.
- It checks your delivery times for that address. If the date cannot be met, it says so and offers the nearest option.
- It asks for the gift message and offers the gift wrap you sell, if any.
- It creates the order in your store with the recipient as the shipping address, the gift message and a note to leave prices out of the parcel.
- It sends a payment link to the buyer. When the payment is confirmed, the order is marked paid and the buyer gets a confirmation.
- Later, the buyer can ask in the same chat where the gift is.
The systems it uses
- Your store platform. Built in. Shopify, WooCommerce and Wix connect in the AeroChat dashboard. AeroChat checks stock and delivery times, and creates the order with the gift note.
- Payment. Airwallex is built in. AeroChat sends the payment link in the chat and Airwallex confirms the payment to AeroChat, so the customer never has to tell you they paid. No Airwallex account yet? Open one here. Other gateways with a public API, such as Stripe or PayPal, connect through their API.
- Delivery. POS Malaysia is built in for sellers in Malaysia. Couriers and shipping tools with a public API connect through their API, for example Shippo, Sendcloud, EasyParcel, Lalamove and GrabExpress.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What it looks like on WhatsApp
Customer: I want to send the lavender gift box to my sister for her birthday on the 14th. (example)
AeroChat: Happy to help. What is your sister’s name, phone number and full address?
Customer: Ana Cruz, 555 0142, 40 Oak Lane, Austin TX 78704
AeroChat: Standard delivery to Austin arrives by the 12th, so it will be there in time (example). What should the card say? We can also gift wrap it for US$4.
Customer: Happy birthday Ana, love Mia. Yes to wrapping.
AeroChat: Here is your payment link for US$46 (example): [link]. No prices will be in the box.
AeroChat: Payment received. Your gift is booked to arrive by the 14th.
In your store: a paid order ships to Ana Cruz with gift wrap, the card message and a note to leave prices out.
The recipe
Copy this into AeroChat
When a customer wants to send an order as a gift, follow these steps.
- Help them choose the product if needed and check it is in stock.
- Ask for the recipient’s name, phone number and full address, and the date the gift must arrive.
- Check our delivery times for that address. If the date cannot be met, say so and offer the nearest option.
- Ask for the card message, and offer gift wrap for US$4 (example).
- Create the order with the recipient as the shipping address, the card message, and the note “Gift, no prices in parcel” (example).
- Send the buyer a payment link. When it is paid, confirm the order and the expected delivery date.
- If the buyer wants a custom item or a large corporate gift order, hand the conversation to our team.
Never promise a delivery date our delivery times do not support. Reply in the customer’s language.
Change the gift wrap price and the note your packing team looks for.
Where it runs
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok Shop buyer chat, Shopee and Lazada chat, Telegram, your web chat and email. It uses the same store connection and the same rules on every channel, so a customer gets the same answer wherever they ask.
Channel versions: ordering on WhatsApp and payment links on WhatsApp.
Related: payment links in chat and delivery booking in chat.
Questions
Can the gift go to a different address from the buyer’s?
Yes. The recipient’s address is the shipping address on the order. The buyer stays the customer who pays and gets the updates.
Can AeroChat keep the price out of the parcel?
AeroChat adds a clear note to the order for your packing team. Whether the packing slip shows prices depends on how your store prints it.
Can the buyer track the gift?
Yes. In the same chat, AeroChat looks up the order and sends its status and tracking link.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Plans differ by AI response volume and seats. Payment links and WhatsApp broadcasts are on Growth and above. See plans.
Take gift orders without the back and forth
Start the trial, connect your store and paste the gift recipe. Then send a test gift to your own address.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect your store for you, free. See plans.
On Shopify? Install AeroChat from the Shopify App Store.