Automate Abandoned Cart Recovery in Chat
Let shoppers finish an abandoned cart by asking the question that stopped them. AeroChat answers it from your store: the shipping cost to their address, the delivery time, stock in their size and any discount you allow. Then it sends them straight back to checkout, or takes the order and payment in the same chat, on WhatsApp, Instagram, Messenger, web chat and every other channel you use.
What the customer asks
Most carts are left at the same few points. The shopper sees a delivery fee they did not expect, cannot tell if the item will arrive in time, or is not sure about the size. When they can ask, they ask things like these.
- “How much is shipping to my area?”
- “Will this arrive before Saturday?”
- “Is the medium still in stock?”
- “Do you have a code? Shipping is too much.”
- “My card didn’t go through. Can I pay another way?”
A reminder email shows the cart, but it cannot answer any of these. See cart abandonment for the background.
What AeroChat does, step by step
- The shopper reaches you in chat. They reply to your abandoned checkout email, tap a chat link on the checkout page, or answer an approved WhatsApp cart reminder they opted in to.
- AeroChat finds the cart or asks which products they were buying.
- It reads your store for the answer: the shipping rate and delivery time for their address, live stock for the variant and the size chart.
- It answers the question plainly. If the item will not arrive in time, it says so.
- If the shopper meets the condition you set, it offers the one discount code you named, and nothing beyond it.
- It sends the checkout link, or creates the order and sends a payment link in the chat. When the payment is confirmed, the order is marked paid in your store.
- If the shopper agrees to hear about offers, it records their consent in your store or email tool. Bulk orders and payment errors it cannot fix go to your team.
The systems it uses
- Your store platform. Built in. Shopify, WooCommerce and Wix connect in the AeroChat dashboard. AeroChat reads products, stock, shipping rates and discounts, and creates the order.
- Payment. Airwallex is built in. AeroChat sends the payment link in the chat and Airwallex confirms the payment to AeroChat, so the customer never has to tell you they paid. No Airwallex account yet? Open one here. Other gateways with a public API, such as Stripe or PayPal, connect through their API.
- Your email or SMS tool, if you use one. Klaviyo, Omnisend or Mailchimp can carry the chat link in the cart email and store the consent AeroChat collects.
- WhatsApp templates. A message your business starts outside the 24-hour customer service window needs the customer’s opt-in and an approved template. See WhatsApp message templates.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What it looks like on WhatsApp
Customer: Hi, I left a linen shirt in my cart. How much is shipping to 94110? (example)
AeroChat: Standard shipping to 94110 is US$6.90 and takes 3 to 5 business days. Express is US$14 and arrives in 2 days (example).
Customer: Hmm, that’s a lot for one shirt.
AeroChat: Orders over US$60 ship free. Your cart is US$54 (example). Would you like me to show you a matching item, or shall I send your checkout link as it is?
Customer: Just the link, thanks.
AeroChat: Here it is. Your linen shirt in medium is reserved in the cart: [checkout link]
In your store: the shopper completes the same checkout. Nothing is discounted beyond your rules.
The recipe
Copy this into AeroChat
When a shopper asks about something in their cart, or replies to our abandoned cart message, follow these steps.
- Find the cart, or ask which products they were buying.
- Answer the question that stopped them. For shipping, ask for their postcode and check our shipping rates and delivery times. For size, use the size chart. For stock, check live stock for that variant.
- If the item will not arrive by the date they need, say so plainly.
- If they say shipping is the problem and the cart is above US$60 (example), offer the code FREESHIP60 (example). Offer no other discount.
- Send the checkout link. If they want to order in the chat, create the order and send a payment link, and confirm when it is paid.
- Ask once whether they want to hear about new arrivals and offers. If yes, record their consent.
- If they want to order in bulk or report a payment error you cannot fix, hand the conversation to our team.
Do not push a shopper who says they are just looking. Never invent a promotion or a delivery date. Reply in the customer’s language.
Change the cart value and the code to your own, or remove the discount step.
Where it runs
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok Shop buyer chat, Shopee and Lazada chat, Telegram, your web chat and email. It uses the same store connection and the same rules on every channel, so a customer gets the same answer wherever they ask.
Channel versions: abandoned cart recovery on WhatsApp, and the ready-to-copy WhatsApp abandoned cart templates.
For your store platform: Shopify and WooCommerce.
Related: recovering abandoned carts with chat and WhatsApp cart reminders without getting your number restricted.
Questions
Can AeroChat message every shopper who leaves a cart on WhatsApp?
Only shoppers who opted in to WhatsApp messages, and only with an approved template. Everyone else can still reach you from the chat link in your cart email or on the checkout page.
Will it give away discounts?
No. It offers only the code you name in the recipe, and only when the condition you set is met. If you leave the discount step out, it never offers one.
Can the shopper pay in the chat instead of going back to checkout?
Yes. AeroChat creates the order and sends a payment link. The payment is confirmed automatically and the order is marked paid in your store.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Plans differ by AI response volume and seats. Payment links and WhatsApp broadcasts are on Growth and above. See plans.
Answer the questions that stop checkouts
Start the trial, connect your store and paste the cart recipe. Then leave an item in your own cart and ask about shipping.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect your store for you, free. See plans.
On Shopify? Install AeroChat from the Shopify App Store.