Connect Omnisend to WhatsApp, Instagram, TikTok and AI Chat
Shoppers and subscribers message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email, but your marketing list lives in Omnisend. AeroChat answers those conversations and works with Omnisend as it goes. It checks whether someone is subscribed to your emails and texts, and it adds or updates them with their consent, records their interests and unsubscribes them when they ask. It connects through Omnisend’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Omnisend and AeroChat
- Add chat contacts to your list with consent. When someone agrees in chat to hear from you, AeroChat adds or updates them in Omnisend with a record of how and when they agreed. Nobody is added without a yes.
- Answer subscription questions and unsubscribe on request. AeroChat checks the subscriber in Omnisend, tells them what they are signed up for, and unsubscribes them or narrows what they get when they ask.
- Recognise returning contacts. AeroChat looks up the contact by email or phone and uses what Omnisend already knows, such as their tags and the segments they belong to.
- Tag contacts by interest. When someone asks about a product line, AeroChat adds the matching tag, so the segments you build on that tag pick them up.
- Keep email and SMS consent apart. AeroChat sets the email and SMS status separately, so a yes to emails is never treated as a yes to texts.
Works on every chat channel
Your shoppers and subscribers message you wherever they already are. The same Omnisend connection and the same workflows run on every channel AeroChat supports, and Omnisend stays the record whichever one they use.
| Channel | What your shoppers and subscribers can do |
|---|---|
| Message your WhatsApp Business number to join your email or SMS list, ask whether they are subscribed, change what they hear about or stop your emails or texts. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Omnisend’s public API. It reads and writes contacts, their email and SMS subscription status, tags and custom properties, and it reads the segments a contact belongs to. Each workflow uses only what its recipe asks for. AeroChat adds someone to a marketing list only after they agree in the conversation.
To connect, an admin opens Store settings, API keys in Omnisend, creates an API key with access to contacts, and copies it straight away, because Omnisend shows it only once. Omnisend’s API reference explains the key and the contact fields. Paste the key into the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Omnisend calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When someone in chat says they want to hear about offers, restocks or new arrivals, ask for their email and confirm they agree to receive marketing emails from us. Only if they say yes, create or update their contact in Omnisend with their first name and email, set their email status to subscribed, and add the tags source-chat and the product line they asked about, such as interest-skincare (example). If they say no, carry on helping and subscribe nothing.
Copy this into AeroChat
When someone asks to get restock or sale alerts by text, ask whether they agree to receive marketing text messages from us on this number. Only if they say yes, find or create their contact in Omnisend by phone number and set their SMS status to subscribed. Do not change their email status. Add the tag sms-alerts-chat (example). If they say no, carry on helping and subscribe nothing. Reply in the customer’s language.
Who uses it
Online stores that run their email and SMS marketing in Omnisend use it to grow their list from the questions shoppers already ask in chat, such as when an item is back in stock or when the next sale starts. These pages show the kind of conversations it fits:
- Fashion stores, for size, stock and order questions in chat.
- Stock and restock questions
- Beauty stores, for product and order questions in chat.
- Restock and subscription questions
For more chat workflows, see the WhatsApp workflows library and every system AeroChat connects to on the integrations page.
What stays in Omnisend
Omnisend stays your record. Your contacts, segments, tags, automations, campaigns and reporting live there, and your team still builds the automations and sends the campaigns.
AeroChat handles the conversation. It reads and updates the subscriber records your recipe asks for and leaves the rest to Omnisend and your team.
Questions
Does AeroChat work with Omnisend?
Yes. AeroChat connects through Omnisend’s public API with an API key you create under Store settings, API keys in Omnisend.
Can WhatsApp contacts join my Omnisend list?
Yes, when they agree in the chat. AeroChat asks first, and only adds them to your list in Omnisend after a clear yes. If they say no, it carries on helping and adds nothing.
Do I need a developer?
No. You describe the workflow in your own words, create an API key in Omnisend and paste it in, and switch it on. AeroChat builds the Omnisend connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Omnisend and try it
Paste the first recipe, add your Omnisend API key, and join your own list from the chat.
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On Shopify? Install AeroChat from the Shopify App Store.