Facebook Messenger greeting message templates

A good Messenger greeting welcomes the customer by name and asks what they need in one line. Keep it short, name the two or three things people usually ask, and let the customer type in their own words. Below are 10 greeting templates to copy. AeroChat then answers what the customer asks from your store data, in the same chat.

Messenger rules to know before you send

The 24-hour window. You can reply freely within 24 hours of the customer’s last message, and those replies may include offers.
After 24 hours, only approved message types. Meta allows specific options outside the window, such as a reply from a person on your team within a separate 7-day period, approved message tags and utility messages. Using a tag outside its approved use can restrict your Page’s messaging.
Ads give you longer. When the customer’s first message comes from a click-to-Messenger ad, the window can last up to 7 days. See click-to-Messenger ads.

Messenger rules from Meta’s Messenger Platform policy overview, checked 11 November 2026.

10 Messenger greeting message templates to copy

Replace the words in double curly brackets with your own details. Pick one greeting per entry point, such as your Page, an ad or a post.

1. Simple welcome

When to use it: the default first reply on your Page.

Hi {{customer_name}}, welcome to {{store_name}}. How can we help today? Ask about a product, your order or delivery.

2. Welcome with top questions

When to use it: when most messages are about the same few things.

Hi {{customer_name}}, thanks for messaging {{store_name}}. Most people ask about sizes, delivery times and returns. What would you like to know?

3. First-time visitor

When to use it: when the customer has never ordered before.

Hi {{customer_name}}, nice to meet you. We're {{store_name}} and we make {{what_you_sell}}. Tell us what you're looking for and we'll help you find it.

4. Returning customer

When to use it: when the customer has ordered before.

Hi {{customer_name}}, good to hear from you again. Is this about your last order, {{last_order_number}}, or something new?

5. From an ad

When to use it: the first message after a click-to-Messenger ad.

Hi {{customer_name}}, thanks for tapping our ad for {{product_name}}. Would you like the price, sizes or delivery time?

6. From a post comment

When to use it: when a customer moves from a comment on a post to Messenger.

Hi {{customer_name}}, thanks for your comment on our {{product_name}} post. Here are the details you asked about. What else can we help with?

7. During a sale

When to use it: while a sale is running.

Hi {{customer_name}}, welcome to {{store_name}}. Our {{sale_name}} is on until {{sale_end}}. Ask about any product and we'll check the sale price and stock for you.

8. Gift shopping

When to use it: in the weeks before a gift holiday.

Hi {{customer_name}}, shopping for a gift? Tell us who it's for and your budget, and we'll suggest a few ideas. Gift wrapping is {{gift_wrap_price}}.

9. Wholesale or bulk

When to use it: if you also sell in bulk.

Hi {{customer_name}}, thanks for messaging {{store_name}}. Are you buying for yourself or ordering in bulk for a business? We'll point you to the right prices.

10. Multilingual

When to use it: when customers write in more than one language.

Hi {{customer_name}}, welcome to {{store_name}}. You can write to us in any language and we'll reply in the same one. How can we help?

Tips for writing your own

Use the customer’s first name from their Messenger profile.
Ask one question, not three. A long menu reads like a phone system.
Match the greeting to where the customer came from: your Page, an ad or a post.

Send these automatically with AeroChat

AeroChat sends the greeting that fits the customer and then keeps going. It knows whether they came from an ad, whether they’ve ordered before, and what they asked, and it answers from your catalog, shipping rates and orders.

Template	What triggers it	Filled from
Simple welcome, top questions, multilingual (1, 2, 10)	The customer’s first message to your Page.	The customer’s name from Messenger and your store name.
First-time or returning customer (3, 4)	The first message, checked against your customer list.	Customer and order history from your store platform, such as Shopify, after the customer confirms their email.
From an ad or a post (5, 6)	A message that starts from a click-to-Messenger ad or a post comment.	The ad or post and the product it shows.
Sale, gift, wholesale (7, 8, 9)	Dates and rules you set.	Your sale dates, catalog and prices.

Copy this into AeroChat

When a customer messages our Page for the first time, greet them by first name in one line and ask what they need. If they came from an ad, name the product in the ad and offer its price, sizes or delivery time. If they say they’ve ordered before, ask for the email they used and check their last order in our store. Then answer what they ask from our catalog, shipping rates and policies. When they’re ready to buy, confirm the items, address and total with shipping, and send a payment link. Reply in the customer’s language.

Change the greeting wording to your store’s voice before you paste it.

Questions

What’s the difference between a greeting and an away message?

A greeting is the first reply when someone messages you. An away message tells the customer when your team is back. See the Messenger away message templates.

Should the greeting include buttons?

Optional. A short line that invites the customer to type works well, because AeroChat reads what they write in their own words.

Can the greeting change for ad traffic?

Yes. AeroChat sees when a conversation starts from a click-to-Messenger ad and can greet with the product from that ad.

Answer Messenger at any hour, from your store data

Connect your Facebook Page and your store, paste the greeting recipe, and send your Page a test message. Start your 7-day free trial. No credit card needed. See plans on the pricing page.

Start your 7-day free trial

On Shopify? Install AeroChat from the Shopify App Store.