Cancel a Wix Pricing Plan on WhatsApp and in Chat

Yes. AeroChat works directly with Wix Pricing Plans. When a member asks to cancel, AeroChat finds their plan in Wix Pricing Plans, asks whether it should stop now or at the end of the paid period, cancels it that way and confirms the end date in the chat.

This recipe handles “how do I cancel my membership?” in the chat, with the choice of when it ends. Part of connecting Wix Pricing Plans to WhatsApp and AI chat.

What happens today

A member who wants to cancel looks for a button, cannot find it and messages you. If nobody answers before the next payment, they are charged and annoyed. Your team then has to cancel by hand and sort out the charge. A clear, quick cancellation keeps the goodwill that makes people come back later.

The flow that works

The member asks to cancel.
AeroChat asks for the email on their account and finds their active plan orders.
For a plan that renews, it asks whether to stop now or at the end of the paid period.
It cancels the plan in Wix Pricing Plans that way and confirms the end date in the chat.

What it looks like on WhatsApp

Customer: Please cancel my subscription. (example)

AeroChat: I can do that. What email is on your account?

Customer: omar@example.com

AeroChat: Thanks, Omar. Your Coffee Club Monthly plan is paid until 12 December. Should it stop now, or run until 12 December and not renew?

Customer: Until the 12th is fine.

AeroChat: Done. Your Coffee Club plan stays active until 12 December and will not renew.

In Wix Pricing Plans: the order is set to cancel at the next payment date. It stays active until 12 December, then ends.

The recipe

Copy this into AeroChat

When a member asks to cancel their plan, membership or subscription, follow these steps.

Ask for the email on their account and find their member account in Wix.

Read their active plan orders in Wix Pricing Plans. If there is more than one, ask which plan they mean.

For a plan that renews, ask whether it should stop now or at the end of the paid period.

Cancel the plan that way in Wix Pricing Plans.

For a one-time plan, tell them it already ends on its end date without renewing. Only cancel it now if they ask for that.

Read the plan again and confirm the end date in the chat.

Do not promise refunds. If they ask for one, hand the conversation to our team. Never cancel another member’s plan. Reply in the customer’s language.

Add a line that offers a pause instead, if you allow pauses, before you paste it.

What to connect

Your Wix site. Built in. Connect Wix from the AeroChat dashboard and the chat is added to your site.
Wix Pricing Plans. Open the API Keys Manager in your Wix account (account owners and co-owners can create keys), create a key, give it access to your site only, and choose the Wix Pricing Plans and Wix Members permissions. Copy the key and your site ID, which is the part of your site dashboard URL after /dashboard/. Wix only accepts a site-level call with a key from the account that owns the site. Paste them in when AeroChat asks.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: add the Wix Pricing Plans key, add your knowledge base if the recipe uses one, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Whether AeroChat offers a pause or another plan before it cancels.
How refunds are handled, which stays with your team in Wix.
Whether some plans always go to your team instead of being canceled in chat.

The result to expect

Members cancel in the chat in under a minute and know exactly when their plan ends. Fewer charges after a member asked to leave, and fewer disputes.

Measure it with your own numbers: cancellations handled in chat, and charge complaints, for a month before and after.

Next: send the right plan to new members, or see every Wix Pricing Plans workflow.

Works on every chat channel

This workflow runs the same way on the chat on your Wix site, WhatsApp, Instagram, Facebook Messenger, Telegram and email, with the same Wix Pricing Plans connection behind it. See what each channel does on the Wix Pricing Plans integration page.

Handle plan cancellations in chat

Connect your Wix site, paste the recipe, add your Wix key, and cancel a test plan from your own number.

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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Wix Pricing Plans for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.