Cooby vs AeroChat: WhatsApp CRM Sync vs Chats That Finish the Job
AeroChat answers customers and completes their requests in the chat, and Cooby syncs your team’s WhatsApp chats into your CRM. Cooby suits a sales team that talks to clients on WhatsApp and wants every chat logged in HubSpot or Salesforce. AeroChat suits an online store that wants customers answered automatically, with orders checked, payment taken and delivery booked in the conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email.
Cooby and AeroChat at a glance
| Cooby | AeroChat | |
|---|---|---|
| What it is | A WhatsApp CRM tool that connects several WhatsApp numbers to a team inbox and syncs chats to HubSpot or Salesforce | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | A price per user a month, with a separate Chrome extension plan | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | WhatsApp, through cloud sync, a Chrome extension or the WhatsApp API with coexistence | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Your team replies. AI assistants such as Claude and ChatGPT connect through MCP to search and summarize chats, read-only: they cannot send messages or change data | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Connect your WhatsApp numbers and your CRM. Salesforce, Zapier and webhooks on the Custom plan | Connect your store (Shopify, WooCommerce or Wix) and your channels. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Cooby details from cooby.co/pricing, checked 11 November 2026.
Where AeroChat is different
AeroChat answers and acts, your team steps in when needed
AeroChat resolves the request itself: it checks the order, sends the payment link, starts the return or books the delivery. Your team sees every conversation, can take over at any point, and gets anything outside the limits you set, with the details attached.
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. The customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. AeroChat never sees card numbers and never holds your funds.
Your store is built in
Shopify, WooCommerce and Wix are built in. AeroChat reads your products, stock and orders, verifies the customer before it shares an order, and answers from live data instead of a static FAQ.
Every channel your customers use, from one place
The same workflows run on web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. If you also sell on Shopee or Lazada, AeroChat supports those too. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
When Cooby may suit you better
- Your sales team logs WhatsApp chats in HubSpot or Salesforce. Cooby syncs messages, contacts, tasks, deals and tickets into your CRM. If the goal is a record of every rep’s chats, it is an option to look at. AeroChat also connects to HubSpot through its API.
- You sync WhatsApp group chats. Cooby’s Growth plan syncs WhatsApp group chats of up to 50 members.
Pricing as of November 2026
Cooby plans, from its pricing page, in US dollars, per user. Meta’s WhatsApp fees are billed separately by Meta.
| Cooby plan | Billed yearly | Billed monthly | Synced messages per user a month |
|---|---|---|---|
| Starter | US$15.99 a month | US$20.99 a month | 6,000 |
| Growth | US$25.49 a month | US$31.99 a month | 10,000 |
| Custom | Quoted by sales | Quoted by sales | Unlimited |
Separate extension plans: Extension Pro at US$9.99 a month and CoobyTeams at US$17.99 a month for up to 3 users. Cooby offers a free trial with no credit card required.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. See current plans on the pricing page.
Switching from Cooby to AeroChat
- Connect your store. Shopify, WooCommerce and Wix are supported, so AeroChat answers from your products, stock and orders.
- Connect your WhatsApp number. It can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your workflows. Order status, returns, product questions and taking payment in the chat. AeroChat builds each one from your description.
- Keep your CRM. AeroChat connects to HubSpot and other CRMs through their APIs, so contacts and conversations can still land there.
Questions
Is AeroChat or Cooby better for an online store?
If you want customers answered and their orders, payments and deliveries handled in the chat, AeroChat is the better fit. If you want your sales reps’ WhatsApp chats logged in a CRM, Cooby is an option to look at.
Can Cooby’s AI reply to customers?
Cooby’s pricing page says its AI access is read-only, as of November 2026: assistants can search and summarize chats but cannot send messages. AeroChat replies to customers and takes actions in your systems.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation, detects the payment and confirms the order in the same chat. The customer never has to type “paid”. AeroChat never sees card numbers and never holds your funds.
Can I try AeroChat before switching?
Yes. Every plan has a 7-day free trial, and no credit card is needed. Connect your store and a channel, and message your own number to see it answer and take an order.
Let your WhatsApp answer for you
Sign up, connect your WhatsApp number and store, and send it an order question from your own phone. See AeroChat check the order and reply.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.