ChatPlusAI vs AeroChat: Marketplace Replies vs the Whole Sale in Chat
AeroChat runs the whole sale across marketplaces and your own channels, and ChatPlusAI replies to buyers on marketplaces. ChatPlusAI suits a marketplace seller that wants an AI customer service desk for Shopee, Lazada, TikTok Shop, Tokopedia and Mercado Libre. AeroChat suits a seller that wants buyers served on Shopee, Lazada and TikTok Shop buyer chat and also on its own channels, WhatsApp, Instagram, Messenger, Telegram, web chat and email, with payments, couriers and the store connected so the chat can finish the sale.
ChatPlusAI and AeroChat at a glance
| ChatPlusAI | AeroChat | |
|---|---|---|
| What it is | An AI customer service desk for marketplace sellers | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Yearly plans by agents and AI orders a month, with local-currency pricing in 9 markets | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | Shopee, Lazada, TikTok Shop, Tokopedia, Mercado Libre and WhatsApp | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Answers from marketplace order, product and logistics data and a Q&A knowledge base, sends order-stage messages and review invites, and hands off to a person. It takes no actions in payment or logistics systems and builds no custom workflows | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Connect your marketplace stores. Desktop and mobile apps for the team | Connect your store (Shopify, WooCommerce or Wix) and your channels. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
ChatPlusAI details from chatplus.ai, checked 6 November 2026.
Where AeroChat is different
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. The customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. AeroChat never sees card numbers and never holds your funds.
Marketplaces and your own channels together
AeroChat answers in TikTok Shop buyer chat and supports Shopee and Lazada. The same setup runs on WhatsApp, Instagram, Messenger, Telegram, web chat and email, where your own store and repeat buyers live. Your WhatsApp number can stay on the WhatsApp Business app on your phone.
Describe a workflow and it is built
You describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Reviews apps, returns apps, couriers, CRMs and booking systems connect through their public APIs. See the integrations it already has pages for.
Not only for stores
AeroChat also books appointments, takes deposits and answers service questions, so a store that also runs workshops, fittings or repairs can use the same setup for both.
When ChatPlusAI may suit you better
- You sell on Tokopedia or Mercado Libre. ChatPlusAI lists both. AeroChat supports Shopee, Lazada and TikTok Shop.
- You only sell on marketplaces and want a mobile app for your team. ChatPlusAI offers desktop and mobile apps for its multi-store inbox.
Pricing as of November 2026
ChatPlusAI plans, from chatplus.ai, checked 6 November 2026. Plans are billed yearly only, with local-currency pricing in 9 markets and a 7-day trial.
| ChatPlusAI plan | Price a year | Agents | AI orders a month |
|---|---|---|---|
| Growth | US$899 | 3 | 3,000 |
| Pro | US$2,499 | 9 | 20,000 |
| Enterprise | From US$6,000 | Custom | Custom |
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. See current plans on the pricing page.
Switching from ChatPlusAI to AeroChat
- Connect your marketplaces. Connect TikTok Shop, Shopee and Lazada so AeroChat answers buyers there.
- Connect your store. Shopify, WooCommerce and Wix are supported, so AeroChat answers from your products, stock and orders.
- Connect your WhatsApp number. It can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your workflows. Order status, returns, product questions and taking payment in the chat. AeroChat builds each one from your description.
Questions
Is AeroChat or ChatPlusAI better for an online seller?
If you want the chat to take payment, book delivery and connect to your other systems, across marketplaces and your own channels, AeroChat is the better fit. If you only need replies on Tokopedia or Mercado Libre, ChatPlusAI is an option to look at.
Does ChatPlusAI work on Instagram or web chat?
ChatPlusAI does not list Instagram, web chat, email or Telegram, as of 6 November 2026. AeroChat runs on all of them, plus WhatsApp and TikTok Shop buyer chat.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation, detects the payment and confirms the order in the same chat. The customer never has to type “paid”. AeroChat never sees card numbers and never holds your funds.
Can I try AeroChat before switching?
Yes. Every plan has a 7-day free trial, and no credit card is needed. Connect your store and a channel, and message your own number to see it answer and take an order.
Serve marketplace buyers and your own customers in one place
Sign up, connect a channel and your store, and send your own number a buyer’s question. See AeroChat answer and take the order.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.