Zipchat vs AeroChat: Selling in Chat vs Finishing the Sale in Chat
AeroChat finishes the sale inside the chat, and Zipchat sells and supports up to the checkout. Both are AI agents for online stores, priced by AI replies. Zipchat suits a store that wants AI search and product page answers on its own website. AeroChat suits a store that wants the customer to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop, web chat and email, with the store, payments, couriers and other systems connected.
Zipchat and AeroChat at a glance
| Zipchat | AeroChat | |
|---|---|---|
| What it is | An AI agent for ecommerce brands: website chat, AI search and product page answers, plus messaging channels | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Plans by AI replies a month, from US$64 a month billed annually | Plans by AI responses a month. Your team’s replies use no credits |
| Channels | Website chat, WhatsApp, Instagram DMs, Facebook Messenger, email, and Facebook and Instagram comments | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Answers product and order questions, recommends products, adds them to the cart, creates Shopify discount codes and runs actions in connected tools | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, takes bookings and runs any workflow you describe |
| Setup | Shopify app install, or one script on other platforms. Custom skills connect tools with an API, webhook or MCP | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Zipchat details from zipchat.ai/pricing and zipchat.ai/llm-info, checked 11 November 2026.
Where AeroChat is different
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation and confirms the order once it is paid. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. The customer never has to leave the chat to finish buying.
Every channel your customers use, from one place
The same workflows run on web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. If you also sell on Shopee or Lazada, AeroChat supports those too. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
It connects to the rest of your business
Your Shopify store and Airwallex are built in. Reviews apps, returns apps, couriers, CRMs and booking systems connect through their public APIs. You describe what you want in your own words, for example “when a customer asks to return an item, check the order date against our 30-day window and start the return”, paste in the system’s key, and AeroChat builds the workflow. See the integrations it already has pages for.
Not only for stores
AeroChat also books appointments, takes deposits and answers service questions, so a store that also runs workshops, fittings or repairs can use the same setup for both.
When Zipchat may suit you better
- You want AI search on your website. Zipchat offers an AI search bar and AI-generated questions on product pages, answered by the same agent. AeroChat works in the chat itself.
- You run support in Zendesk. Zipchat lists a native Zendesk integration. AeroChat can work alongside your helpdesk, or replace it, but a team that wants to keep every ticket in Zendesk may prefer a tool built around that.
Pricing as of November 2026
Zipchat plans, from its pricing page, in US dollars. Each plan includes every feature, all channels and unlimited team members. Extra replies cost US$49 for 250 (US$49 for 500 on Scale Plus).
| Zipchat plan | Billed monthly | Billed annually | AI replies a month |
|---|---|---|---|
| Starter | US$80 a month | US$64 a month | 750 |
| Pro | US$300 a month | US$240 a month | 3,000 |
| Scale | US$600 a month | US$480 a month | 6,000 |
| Scale Plus | US$1,200 a month | US$960 a month | 14,000 |
| Unlimited | From US$2,100 a month, quoted by sales | Unlimited | |
Zipchat has a 7-day free trial and a 30-day money-back guarantee.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Every plan has a 7-day free trial and no limit on admin users, and your team’s replies don’t count towards the plan. Payment links and WhatsApp broadcasts start on Growth. See current plans on the pricing page.
Switching from Zipchat to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Connect your channels. Your WhatsApp number can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages to AeroChat’s knowledge so the answers match what your customers already get.
- Describe your workflows. Order status, returns, product questions and taking payment in the chat. AeroChat builds each one from your description.
- Run both for a while if you like. AeroChat can answer on one channel while you compare, then take over the rest.
Questions
Is AeroChat or Zipchat better for my store?
If you want customers to buy, pay and get delivery updates without leaving WhatsApp, Instagram or your web chat, AeroChat is the better fit. If AI search on your website is your priority, Zipchat is an option to look at.
Does Zipchat work on TikTok Shop or Telegram?
Zipchat says TikTok Shop is not one of its channels, and it does not list Telegram. AeroChat answers buyers in TikTok Shop buyer chat and on Telegram.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation and confirms the order there once it is paid. AeroChat never sees card numbers and never holds your funds.
Can I try AeroChat before switching?
Yes. Install AeroChat from the Shopify App Store and use the 7-day free trial. Connect your store and a channel, and message your own number to see it answer and take an order.
See AeroChat finish a sale on your own store
Install AeroChat, connect your store, and ask your own number for a product you sell. Then say “I’ll take it” and watch the payment link arrive.
7-day free trial.