Crisp vs AeroChat for Shopify Support and Sales in 2026
Updated November 2026.
For an online store that wants routine requests finished inside the chat, AeroChat is the better fit. Crisp suits a team that wants a shared inbox for website chat, email and messaging apps, priced per workspace with a set number of agents and AI credits. AeroChat suits a store that wants order, product and payment questions resolved in the conversation on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with the store, payments and couriers connected.
Crisp and AeroChat at a glance
| Crisp | AeroChat | |
|---|---|---|
| What it is | A shared inbox with a website chat widget, an AI Agent and a workflow builder | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Per workspace a month, with agents, customer profiles and AI credits included. Extra agents cost more | Flat monthly plans sized by AI responses. Your team’s replies use no credits |
| Channels | Chat widget and email, plus WhatsApp, Instagram, SMS, LINE and Viber on Essentials. Messenger and Telegram appear in its feature list | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. Shopee and Lazada are supported too |
| Store connection | Shopify, WooCommerce, PrestaShop and Adobe Commerce integrations that sync store data into the inbox | Shopify, WooCommerce and Wix built in: product sync, order lookup, shipping rates, discounts and recommendations |
| What it does in chat | Organizes conversations for your team, and the AI Agent answers from your knowledge | Answers from your store data, looks up orders after checking the customer, sends a payment link and detects the payment, books delivery and runs any workflow you describe |
Crisp details from crisp.chat/en/pricing, checked 11 November 2026.
Where AeroChat is different
It resolves the request instead of routing it
When a customer asks “where is my order?”, AeroChat checks their email or phone, finds the order in Shopify and replies with the status and tracking. When they ask whether a size is in stock, it reads your catalog. Your team only sees the conversations that need a person.
It finishes the sale in the chat
AeroChat sends an Airwallex payment link, detects the payment and confirms the order in the same conversation. The customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia.
Workflows you describe
You write what should happen in your own words, for example “when a customer asks to change their address and the order is unfulfilled, update it in Shopify and confirm”. AeroChat builds it, and you add the key of any system with a public API. No code needed.
Priced by AI responses, not agents
AeroChat plans do not count agents or customer profiles. Admin users are not limited, and replies your team sends use no credits.
When Crisp may suit you better
- Your team answers most chats by hand. Crisp is built around a shared inbox, with mobile apps and chat SDKs for your agents.
- You need LINE or Viber. Crisp lists both on Essentials, as of November 2026. AeroChat does not list them today.
Pricing as of November 2026
Crisp plans, from its pricing page, per workspace a month. Extra agents are US$10 a month each, and every paid plan has a 14-day trial.
| Crisp plan | Price a month | Agents | AI credits |
|---|---|---|---|
| Free | US$0 | 2 | None |
| Mini | US$45 | 4 | US$5, about 90 automated conversations |
| Essentials | US$95 | 10 | US$25, about 450 automated conversations |
| Plus | US$295 | 20 and more | US$75, about 1,350 automated conversations |
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Every plan has a 7-day free trial. Payment links and WhatsApp broadcasts start on Growth. See current plans on the pricing page.
Switching from Crisp to AeroChat
- Install AeroChat on your store. Your products sync, and order lookups work once the store is connected.
- Connect your channels. Your WhatsApp number can stay on the WhatsApp Business app on your phone. See WhatsApp coexistence.
- Bring your knowledge across. Add the help articles and policies your Crisp AI Agent used.
- Describe your workflows. Order status, returns, product questions and payment in the chat.
Comparing live chat tools more widely? See live chat apps for Shopify and AI chatbots for Crisp users.
Questions
Is AeroChat or Crisp better for an online store?
If most of your messages are order, stock and delivery questions, AeroChat is the better fit because it answers them from your store data and finishes the sale in the chat. If your team wants a shared inbox to answer by hand, Crisp is an option to look at.
Does Crisp work with Shopify?
Yes. Crisp lists a Shopify integration that syncs store data into its inbox, as of November 2026.
Does AeroChat replace my team?
No. AeroChat finishes routine requests, and your team can take over any conversation. Anything outside the rules you set goes to a person with the order details.
Can I try AeroChat first?
Yes. Sign up and use the 7-day free trial. Connect your store and a channel, then message your own number.
See how many chats AeroChat finishes for you
Connect your store and WhatsApp, then send your own number the questions your Crisp inbox gets most often.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.
