Crisp works well for teams that rely on human agents to manage conversations, while AeroChat is designed for Shopify stores that want conversations to turn into automated sales, order handling, and customer self-service.
The real difference between Crisp and AeroChat
Crisp and AeroChat solve two different problems.
Crisp helps teams talk to customers.
AeroChat helps stores serve customers without needing a team for every message.
This difference becomes obvious the moment your store starts getting real volume.
With Crisp, every order question, delivery update, or product enquiry becomes another message your team has to answer.
With AeroChat, most of those messages are handled automatically by AI using your Shopify data.
How Crisp fits into a Shopify store
Crisp behaves like a shared inbox.
Customers type messages.
Agents see them.
Agents reply.
That works when:
You have staff online
Your volume is manageable
Most questions are unique
But ecommerce is not like that. Most questions are repetitive:
Where is my order
Do you have this in stock
How long does shipping take
Can I return this
Crisp does not remove this workload. It organises it.
How AeroChat changes the workflow
AeroChat connects directly to Shopify.
When a customer types:
“Where is my order”
“Do you have this in size M”
“When will this arrive”
AeroChat does not ask a human.
It checks Shopify and replies instantly.
It also:
Follows up abandoned carts
Suggests products based on browsing
Handles WhatsApp conversations
That turns chat from a cost centre into a revenue channel.
This is explained in AeroChat’s breakdown of WhatsApp driven Shopify conversions.
Crisp vs AeroChat in day-to-day operations
Situation | Crisp | AeroChat |
|---|---|---|
Customer asks about delivery | Agent checks Shopify | AI replies instantly |
Customer asks about size or stock | Agent looks it up | AI answers from store data |
Customer abandons cart | No follow-up | AI sends recovery message |
WhatsApp messages | Not native | Built-in |
Peak sales hours | Team overloaded | AI handles volume |
Why Crisp struggles as stores grow
Crisp works when conversations are low volume and human driven.
It starts breaking when:
Traffic increases
Orders grow
Support tickets spike
WhatsApp becomes important
At that point, Crisp becomes a bottleneck because every answer depends on a person being available.
Why AeroChat scales better
AeroChat was built for ecommerce scale.
It handles:
Thousands of order queries
Product questions
Cart recovery
WhatsApp conversations
without needing more staff.
That is why stores use it not just for support, but to increase conversion rates and reduce workload at the same time.
You can see how this ties into AI-powered Shopify product recommendations in AeroChat.
When Crisp still makes sense
Crisp is a good option if:
You run a small store
You prefer live human chat
Your support volume is low
You do not need automation yet
When AeroChat is the better choice
AeroChat is better if:
You want to reduce repetitive support
You sell on Shopify at scale
You want WhatsApp to generate sales
You want chat to increase revenue, not just answer questions
Final verdict
Crisp is a communication tool for teams.
AeroChat is an ecommerce engine for Shopify stores.
If your goal is organised conversations, Crisp is fine.
If your goal is automated sales, faster support, and higher conversions, AeroChat is the better fit.