Answer WooCommerce Product Questions on WhatsApp
Yes. AeroChat answers product questions from your WooCommerce store’s real data. The AeroChat WordPress plugin syncs your products, variants, prices, stock, coupons and shipping zones, so every answer matches what the shopper can buy.
This recipe answers the questions shoppers ask before they buy: is it in my size, how much is it, is there a discount, what does delivery cost. Part of connecting WooCommerce to WhatsApp and AI chat.
What happens today
Shoppers message on WhatsApp and Instagram to ask about a size or a colour. Someone on the team opens WooCommerce, checks the variant and replies, often hours later. By then the shopper has bought elsewhere. Coupon codes that expired last month still get quoted, and delivery costs get guessed.
The flow that works
- The shopper asks about a product in their own words.
- AeroChat finds it in the synced WooCommerce catalogue.
- It replies with the price, the variants you sell and whether the one they want is in stock.
- If it is out of stock, it suggests the closest variant that is in stock.
- It offers an active coupon only if one applies, and quotes delivery from your shipping zones.
Customer: Is the Aria wrap dress available in size S, navy? And do you ship to Singapore? (example)
AeroChat: Navy in S is sold out, but black in S is in stock at $79. Delivery to Singapore is $6 by standard post, or $15 express.
In WooCommerce: nothing changes. AeroChat read the variant stock and the Singapore shipping zone from the plugin’s sync.
The recipe
Copy this into AeroChat
When a customer asks about a product, follow these steps.
- Find the product in our synced WooCommerce catalogue. If more than one product matches, ask which one they mean.
- Tell them the price and the sizes or colours we sell.
- If they asked for a particular variant, say whether it is in stock. If it is not, suggest the closest variant that is in stock.
- If they ask about discounts, offer only a coupon that is active and not expired, with its code and end date.
- If they ask about delivery, quote the shipping methods and rates for their country from our shipping zones. If we do not ship there, say so.
- If they ask about returns or care, answer from our WordPress pages.
Only quote products, prices, coupons and rates from WooCommerce. Never promise a restock date. If they ask anything you cannot answer, tell them a team member will reply and hand over. Reply in the customer’s language.
Change the handover rule to fit how your team works before you paste it.
What to connect
- WooCommerce. Install the AeroChat WordPress plugin and connect it with a WordPress Application Password. It syncs your products, variants, prices, stock, coupons and shipping zones, plus your pages and posts, and keeps them in sync. Switch the chat widget on from the plugin.
- Your other product details. Upload size guides or ingredient lists to AeroChat if they are not already on your WordPress pages.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect WooCommerce, add your knowledge base if the recipe uses one, then switch it on.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which coupons AeroChat may mention, and when.
- Whether it suggests an alternative when a variant is sold out.
- When it hands a shopper to your team.
The result to expect
Shoppers get a correct answer on size, stock, price and delivery in the chat, at any hour. Your team stops checking variants by hand, and nobody quotes an expired code.
Measure it with your own numbers: product questions answered without handover, and orders from chat, for a month before and after.
Next: take the order in the same chat.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, the chat on your website and email, with the same WooCommerce connection behind it. See what each channel does on the WooCommerce integration page.
Answer your first product question from WooCommerce
Install the plugin, paste the recipe, and ask your own number whether your best seller is in stock in medium.
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