Best Gorgias Alternatives in 2026 for Shopify Stores

Updated November 2026.

The best Gorgias alternative for a Shopify store is AeroChat. It finishes the request inside the chat, from the order lookup to the payment confirmation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email. It prices by AI responses, with no per-ticket or per-resolution fees, and is up to 5x more cost-efficient than Gorgias. Other options are Re:amaze, Richpanel, Tidio, Zipchat, Freshdesk and Zendesk. Each one suits a different kind of team and is priced in a different way.

Why Shopify stores look for a Gorgias alternative

Gorgias is a helpdesk built for ecommerce. Your team works tickets from email, chat and social channels with Shopify order data beside each one. These are the reasons a store usually starts comparing:

Two meters at once. Gorgias charges by tickets and, separately, by AI interactions. As of 8 November 2026, Starter is US$40 a month for 50 tickets and 30 AI interactions, and Basic is US$90 a month (US$77 billed annually) for 300 tickets and 30 AI interactions. Extra AI interactions cost US$1.50 each on the smaller plans.
Busy months cost more. A sale or a delivery delay brings in more tickets, and the bill follows. The AI interactions you need most in those weeks are the ones billed one by one.
WhatsApp numbers. Gorgias’s help center says that to reuse an existing WhatsApp number you must delete that WhatsApp account first, which deletes its chat history.
A ticket is not a finished job. Many stores want the chat itself to take the payment, start the return or book the delivery, instead of routing a ticket to a person.

The alternatives

1. AeroChat

AeroChat is chat infrastructure that runs your customer service and sales workflows. It answers from your Shopify store data, verifies the customer before sharing an order, sends an Airwallex payment link, detects the payment and confirms the order in the same conversation. In Malaysia it books the delivery with POS Malaysia. Returns apps, couriers, reviews apps and CRMs connect through their public APIs: you describe the workflow in your own words, paste in the system’s key, and AeroChat builds it. A person steps in only when a case needs one, with the full conversation in front of them.

Suits: Shopify stores that want most requests finished in the chat, on every channel their customers use.
Pricing model: flat monthly plans sized by AI responses, with no per-ticket or per-resolution fees. Your team’s replies use no credits, and admin users are not limited. See the pricing page.
Keep in mind: AeroChat does not have Gorgias’s macro library or revenue attribution reports. It works alongside your current helpdesk, or replaces it.

2. Re:amaze

A helpdesk with a shared inbox, live chat and Shopify order details inside each conversation, plus email, social and SMS channels.

Suits: small and mid-sized teams that want helpdesk structure priced by team member instead of by ticket.
Pricing model: per team member, at US$29, US$49 or US$69 a month, with 5 to 20 AI resolutions per user included and US$0.85 for each extra one, as of November 2026.
Limitation: the included AI allowance is small, so a store that wants the AI to resolve hundreds of conversations pays for most of them one by one. See Re:amaze alternatives.

3. Richpanel

A helpdesk for ecommerce with AI agents and a self-service portal where customers can check orders and start returns.

Suits: teams that want a full helpdesk with a self-service portal and are ready to commit to an AI minimum.
Pricing model: US$99 per seat a month billed annually, plus AI usage from US$200 a month. One seat with the AI minimum starts at US$299 a month on an annual commitment, as of November 2026.
Limitation: the AI minimum applies even to a small store. See Richpanel vs AeroChat.

4. Tidio

Live chat and a help desk with the Lyro AI agent and automated Flows, covering live chat, email, WhatsApp, Instagram and Messenger.

Suits: small stores that want website chat with an AI agent added.
Pricing model: by conversations. Starter is US$24.17 a month for 100 billable conversations, and the Lyro AI Agent starts at US$32.50 a month for 50 AI conversations, as of November 2026.
Limitation: team conversations, AI conversations and Flows visitors are counted separately. See Tidio alternatives.

5. Zipchat

An AI agent for ecommerce brands with website chat, AI search and product page answers, plus WhatsApp, Instagram, Messenger and email.

Suits: stores that want AI search and product page answers on their own website.
Pricing model: by AI replies, from US$64 a month billed annually for 750 replies, as of November 2026.
Limitation: Zipchat says TikTok Shop is not one of its channels. See Zipchat vs AeroChat.

6. Freshdesk

A general helpdesk for email, chat and phone support, with the Freddy AI Agent on every plan.

Suits: teams that want a conventional ticketing helpdesk priced per agent.
Pricing model: per agent, at US$19, US$55 or US$89 a month billed annually. Each plan includes 500 Freddy AI Agent sessions, and more cost US$49 per 100 sessions, as of November 2026.
Limitation: it is not built around Shopify, so store actions in chat need extra setup. See Freshdesk vs AeroChat.

7. Zendesk

A helpdesk for large support operations with routing, SLAs and reporting, and AI agents on every Suite plan.

Suits: large teams with complex routing and reporting needs.
Pricing model: per agent, with Suite Team at US$55 and Suite Professional at US$115 a month billed annually. Automated resolutions above the included amount are US$2.00 each pay as you go, as of November 2026.
Limitation: agents and automated resolutions are both billed, so the bill grows with team size and AI use. See Zendesk alternatives.

Comparison table

Tool	Priced by	AI pricing	Payment inside the chat
AeroChat	AI responses a month	Included in the plan, no per-resolution fee	Yes, Airwallex payment link, payment detected and confirmed in the chat
Gorgias	Tickets	Per AI interaction	Not stated on its pricing page
Re:amaze	Team members	US$0.85 per extra resolution	Not stated on its pricing page
Richpanel	Seats	AI usage, US$200 a month minimum	Not stated on its pricing page
Tidio	Conversations	Lyro add-on by AI conversations	Not stated on its pricing page
Zipchat	AI replies	Included in the plan	Adds items to the cart
Freshdesk	Agents	US$49 per 100 sessions after 500	Not stated on its pricing page
Zendesk	Agents	US$2.00 per pay-as-you-go resolution	Not stated on its pricing page

Prices from each company’s own pricing page, checked November 2026: Gorgias (8 November), Re:amaze, Richpanel, Tidio, Zipchat, Freshdesk, Zendesk.

How to choose

Price your busiest month, not your average one. Count tickets, AI interactions and seats for the week of your biggest sale.
Decide whether you want tickets or finished requests. A helpdesk routes a ticket to a person. A chat that checks the order, takes the payment and starts the return saves your team the follow-up.
List the channels your customers use. Check WhatsApp, Instagram and TikTok Shop buyer chat, and whether you can keep your current WhatsApp number and its history.
Check what else must connect. Returns, reviews, couriers and payments. Ask how each one is added and who builds it.

Questions

What is the best alternative to Gorgias for Shopify?

AeroChat. It answers from your Shopify data, finishes the order, the payment or the return inside the chat, and prices by AI responses with no per-ticket fees. For the full side-by-side, see Gorgias vs AeroChat.

Can I run AeroChat alongside Gorgias?

Yes. Some stores let AeroChat answer WhatsApp and Instagram while the team keeps email tickets in Gorgias, then move more channels across once they have compared.

Can I keep my WhatsApp number if I move to AeroChat?

Yes. You connect the same number to AeroChat, and it can stay on the WhatsApp Business app on your phone at the same time.

Does AeroChat charge per ticket or per resolution?

No. Plans are sized by AI responses a month. A campaign that brings in more conversations uses more AI responses, and your cost per conversation falls as you grow.

Try the best Gorgias alternative on your store

Install AeroChat, connect your Shopify store and WhatsApp, and ask your own number where an order is. Then try a return and see it started in the chat.

Install AeroChat on Shopify

7-day free trial.