Richpanel is designed to reduce support tickets through self-service tools, while AeroChat shopify chatbot is built to handle conversations, orders, and sales automatically using real Shopify data. For ecommerce brands that want both fewer tickets and more revenue, AeroChat offers a broader solution.
How Richpanel approaches ecommerce support
Richpanel was created to solve one specific problem: too many support tickets.
Instead of relying on agents to answer every question, Richpanel sends customers through self-service flows. If someone wants to check their order, request a return, or ask for a refund, they are guided through forms and portals that connect to Shopify.
This works well when:
Customers are comfortable using self-service pages
Most requests are related to returns and order status
Support teams want fewer emails and chats
Richpanel is effective at keeping agents from being overwhelmed, but it does not change how customers shop or buy.
How AeroChat changes the experience
AeroChat does not rely on portals or forms. It works inside the conversation itself.
When a shopper types a message, AeroChat checks Shopify in real time and replies with:
Product availability
Order and shipping updates
Recommendations based on what the customer is viewing
Follow-ups if a cart is abandoned
Because everything happens inside chat and WhatsApp, customers never leave the conversation. That makes the experience faster and more natural.
You can see how this works in practice in AeroChat’s guide to Shopify product recommendations at
https://aerochat.ai/blog/shopify-product-recommendation-chatbot
Richpanel vs AeroChat in real store operations
Store situation | Richpanel | AeroChat |
|---|---|---|
Customer wants to track an order | Sent to a portal | AI replies in chat |
Customer asks about a product | Agent answers | AI answers from store data |
Customer abandons a cart | No action | AI follows up |
Customer messages on WhatsApp | Not supported | Fully supported |
Support workload | Reduced | Reduced and monetised |
Why the two systems feel different to customers
Richpanel feels like a support desk.
AeroChat feels like a store assistant.
With Richpanel, customers click through pages.
With AeroChat, they simply ask and get answers.
That difference matters because ecommerce is driven by speed and convenience. The easier it is to get information, the more likely people are to buy.
More detail on this is explained in AeroChat’s WhatsApp conversion guide at
https://aerochat.ai/blog/whatsapp-shopify-conversions-chatbot
Support and automation comparison
Capability | Richpanel | AeroChat |
|---|---|---|
Automated order status | Yes | Yes |
Returns and refunds | Yes | Yes |
Conversational AI | No | Yes |
Product recommendations | No | Yes |
Cart recovery | No | Yes |
WhatsApp chat | No | Yes |
Which one is better for ecommerce automation
Richpanel is good when the goal is to keep support organised and push customers toward self-service.
AeroChat is better when the goal is to:
Answer customers instantly
Reduce manual work
Increase sales
Use WhatsApp as a sales and support channel
Instead of only saving time, AeroChat also creates revenue.
When Richpanel is the right fit
Richpanel makes sense if:
Your store mainly needs return and refund management
You prefer structured self-service flows
Your team handles most conversations manually
When AeroChat is the better option
AeroChat is the better choice if:
You want fewer support tickets
You want higher conversions
You want WhatsApp to drive sales
You want customers to get instant answers without waiting
Final verdict
Richpanel helps ecommerce teams control support volume through self-service and ticket automation. AeroChat goes further by turning conversations into sales using AI, real Shopify data, and WhatsApp. For Shopify brands that want growth as well as efficiency, AeroChat offers the more complete solution.