Re:amaze Alternatives for Shopify Stores in 2026
The top Re:amaze alternative is AeroChat. It resolves order, product and payment requests inside the chat on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with no per-seat or per-resolution fees and no Twilio number needed for WhatsApp. Other options are Gorgias, Help Scout, eDesk, Chatty, Tidio and Willdesk. Each suits a different kind of store, and each is priced in a different way.
Why merchants look for a Re:amaze alternative
Re:amaze’s reviews on the Shopify App Store are mostly positive. The critical ones, from 2022 to 2026, mention support that was hard to reach for technical problems, AI and FAQ tools that could not answer basic questions such as shipping costs, a dashboard that felt technical, and features that were missing or broke. Beyond reviews, these are the reasons a store usually starts comparing:
- A small AI allowance. Re:amaze includes 5 to 20 AI resolutions per user a month, then charges US$0.85 for each extra one, as of November 2026. A store that wants the AI to resolve hundreds of conversations pays for most of them one by one.
- Per-seat pricing. Every person who answers customers adds a seat on Basic, Pro and Plus.
- WhatsApp through Twilio. Re:amaze needs a Twilio number for WhatsApp, which is a second account to run and pay.
- Finishing the request in the chat. Some stores want the AI to check the order and take the payment itself, not hand it to an agent.
The alternatives
1. AeroChat
AeroChat is chat infrastructure that runs your customer service and sales workflows, Built for Shopify. It answers product, stock, shipping and order questions from your store after verifying the customer, sends an Airwallex payment link and confirms the order in the same conversation, and in Malaysia books the delivery with POS Malaysia. It runs on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, and supports Shopee and Lazada. Your WhatsApp number connects directly and can stay on the WhatsApp Business app on your phone. Any other system with a public API connects when you describe the workflow in your own words and paste in its key.
- Suits: Shopify stores that want the AI to resolve most requests in the chat, on every channel, with the team stepping in only when needed.
- Pricing model: flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies use no credits, and admin users are not limited. See the pricing page.
- Keep in mind: AeroChat does not offer phone or SMS today. It works alongside your current helpdesk, or replaces it.
2. Gorgias
A helpdesk for ecommerce with an AI Agent added. Your team works tickets from email, chat and social channels in one place.
- Suits: stores with a large support team that works mostly in tickets.
- Pricing model: per ticket for the helpdesk, plus per automated interaction for the AI Agent. As of November 2026, the helpdesk starts at US$10 a month for 50 tickets, and the Starter plan with AI Agent is US$40 a month for 50 tickets and 30 automated interactions.
- Limitation: two meters run at once, so the bill rises with both ticket volume and AI volume. AeroChat is up to 5x more cost-efficient than Gorgias. See Gorgias vs AeroChat.
3. Help Scout
A helpdesk with shared inboxes, live chat, a Docs knowledge base and AI Answers, with a free plan for small teams.
- Suits: teams that want a shared inbox for email and chat with a knowledge base.
- Pricing model: per user, listed from US$25 a month on Standard, with a free plan for up to 5 users and 100 contacts a month. AI Answers is US$0.75 per resolution, as of November 2026.
- Limitation: both seats and AI resolutions add to the bill. See Help Scout pricing explained.
4. eDesk
A helpdesk for ecommerce sellers that brings messages from Amazon, eBay, Walmart, TikTok Shop and your own store into one place, with order details in each ticket.
- Suits: sellers whose messages come mostly from marketplaces.
- Pricing model: per agent, from US$45 a month billed annually, plus US$0.99 per AI Agent outcome, as of November 2026.
- Limitation: seats and AI outcomes are both charged. See eDesk vs AeroChat.
5. Chatty
A Shopify AI chatbot and live chat app that recommends products and adds them to the cart, looks up tracking and takes return requests, with a team inbox.
- Suits: small Shopify stores that want an AI chatbot at a low starting price.
- Pricing model: by AI conversations. A free plan covers 50 a month, Basic is US$19.99 a month for 100, and extra AI conversations are US$0.40 each, as of November 2026.
- Limitation: its helpdesk is in early access, so a team that relies on tickets may find it thin. See Chatty vs AeroChat.
6. Tidio
Live chat and a help desk with the Lyro AI agent and automated Flows, covering live chat, email, WhatsApp, Instagram and Messenger.
- Suits: small teams that want live chat and an AI agent in one tool.
- Pricing model: by conversations. Starter is US$24.17 a month for 100 billable conversations, and Lyro starts at US$32.50 a month for 50 AI conversations, as of November 2026.
- Limitation: team conversations, AI conversations and Flows visitors are counted separately, so you size three numbers instead of one.
7. Willdesk
A Shopify live chat, AI chatbot and helpdesk app with ticketing, a help center and order tracking, and unlimited agents on every plan.
- Suits: small Shopify stores that want a helpdesk without per-seat pricing.
- Pricing model: by conversations a month, from a free plan with 20 conversations, with extra conversations, tracked orders and AI conversations charged in blocks of 100, as of November 2026.
- Limitation: AI conversations are charged on top of the plan’s conversation count. See Willdesk vs AeroChat.
Comparison table
| Tool | Priced by | AI charged by | |
|---|---|---|---|
| AeroChat | AI responses a month | Included in the plan, no per-resolution fees | Direct, can stay on the WhatsApp Business app |
| Re:amaze | Team members | US$0.85 per extra resolution | Through a Twilio number |
| Gorgias | Tickets | Automated interactions | Not stated on its pricing page |
| Help Scout | Users | US$0.75 per resolution | Listed on Standard |
| eDesk | Agents | US$0.99 per outcome | Listed as a channel |
| Chatty | AI conversations | US$0.40 per extra conversation | Listed, by plan |
| Tidio | Conversations | Lyro AI conversations | Listed on every plan |
| Willdesk | Conversations | Blocks of 100 AI conversations | Listed as a channel |
Prices and channels from each company’s own pricing page, help center or Shopify App Store listing, checked 11 November 2026: Re:amaze, Gorgias, Help Scout, eDesk, Chatty, Tidio, Willdesk. Review themes from Re:amaze’s Shopify App Store reviews.
How to choose
- Count your AI volume, not only your seats. Work out how many conversations a month the AI could resolve, then price each tool on that number.
- List the channels your customers use. If buyers message you on WhatsApp, Instagram and TikTok Shop, the tool has to answer there without extra accounts.
- Decide how much the AI should finish. Check whether it can look up the order, take the payment and confirm it, or whether it only answers and routes.
- Keep phone in mind. If you take calls, check which tools include voice, or keep a phone tool beside your chat tool.
For a longer look at how Re:amaze’s AI allowance works, see our earlier post on Re:amaze alternatives.
Questions
What is the top alternative to Re:amaze?
AeroChat. It resolves requests inside the chat on every channel your customers use, connects WhatsApp directly, and has no per-seat or per-resolution fees.
Is there a free alternative to Re:amaze?
Help Scout has a free plan for up to 5 users and 100 contacts a month, Chatty has a free plan with 50 AI conversations, and Willdesk has a free plan with 20 conversations, as of November 2026. AeroChat has a 7-day free trial.
Do I need Twilio for WhatsApp in AeroChat?
No. You connect your WhatsApp number to AeroChat directly, and it can stay on the WhatsApp Business app on your phone at the same time.
Can I keep Re:amaze for phone and use AeroChat for chat?
Yes. AeroChat works alongside your current helpdesk, or replaces it.
Try the top Re:amaze alternative on your store
Install AeroChat, connect your store and WhatsApp, and ask your own number about an order you shipped this week.
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