WhatsApp payment reminder templates in Vietnamese

A WhatsApp payment reminder in Vietnamese names the order, the amount and the deadline, includes a working payment link, and stays polite. Below are 9 reminders written in Vietnamese for unpaid orders, expiring links, deposits, balances and bank transfers, each with an English gloss. AeroChat sends them while an order is unpaid and detects the payment automatically, so the customer never has to reply “paid” or send a receipt.

What a payment reminder should do

Most unpaid orders aren’t refusals. The customer got distracted, the link expired, or the payment failed. A reminder with a fresh link and a clear deadline brings many of them back.

Be polite and specific. Name the items, the amount and when the order will be released. One or two reminders is enough.

Writing reminders in Vietnamese

Vietnamese shops address customers as “anh/chị” and refer to themselves as “em” or “shop”. Ending a sentence with “ạ” adds politeness. “Quý khách” is the formal choice, and each page includes one formal version.

Customers often use English words such as size, ship, COD and link in chat. The templates keep these where a Vietnamese seller would.

Many Vietnamese shoppers pay by bank transfer and are used to sending a screenshot of the transfer. With a payment link, AeroChat sees the payment from the gateway, so the customer doesn’t need to send one.

The variables stay in English, such as {{customer_name}}. AeroChat fills them from your store data when it sends the message.

The WhatsApp rules that apply

If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that 24-hour customer service window, a business-initiated message needs an approved template. These messages fit Meta’s utility category when they are about the customer’s own order or account and contain nothing promotional. Meta’s guidelines say utility templates must not promote products, upsell, cross-sell or include offers. A template that mixes an update with a promotion is classed as marketing. See the WhatsApp message templates guide, WhatsApp message templates and template approval.

Meta’s guidelines give a payment reminder for the customer’s own account as a utility example. Keep discounts and “pay now for 10% off” offers out of a utility reminder.

When you create a template, Meta asks you to assign it a language code. For Vietnamese that is vi. Meta does not translate templates, so you supply the Vietnamese text yourself. A template with the same name in several languages counts as a separate template for each language.

Source: Meta’s WhatsApp template category guidelines and message template docs on developers.facebook.com, as of November 2026.

9 WhatsApp payment reminder templates in Vietnamese

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. Each one has an English gloss underneath so your team knows what it says.

1. Unpaid order, first reminder

Use a few hours after an order was placed in chat but not paid.

Chào anh/chị {{customer_name}}, đơn hàng {{order_number}} của anh/chị đang chờ thanh toán ạ.
{{order_items}}, tổng {{order_total}}
Thanh toán an toàn tại đây: {{payment_link}}
Shop sẽ giữ đơn cho anh/chị đến {{hold_until}}.

In English: Hello, your order is waiting for payment. Items and total are shown. Pay securely here. We will hold the order for you until the time shown.

2. Payment link expiring

Use shortly before a payment link expires.

Chào anh/chị {{customer_name}}, link thanh toán cho đơn {{order_number}} sẽ hết hạn lúc {{expiry_time}}.
Thanh toán {{order_total}} tại đây: {{payment_link}}
Nếu cần link mới sau này, anh/chị chỉ cần trả lời tin nhắn này ạ.

In English: Hello, the payment link for your order expires at the time shown. Pay the total here. If you need a new link later, just reply to this message.

3. Final reminder before release

Use when the held stock will be released.

Chào anh/chị {{customer_name}}, đây là lời nhắc cuối cùng cho đơn hàng {{order_number}}.
Nếu shop chưa nhận được thanh toán trước {{release_time}}, sản phẩm sẽ được trả lại kho ạ.
Thanh toán tại đây: {{payment_link}}

In English: Hello, this is the last reminder for your order. If we have not received payment before the time shown, the items will go back to stock. Pay here.

4. Failed payment

Use when a payment attempt was declined.

Chào anh/chị {{customer_name}}, thanh toán cho đơn {{order_number}} chưa thành công.
Anh/chị có thể thử lại tại đây: {{payment_link}}
Nếu muốn dùng phương thức thanh toán khác, anh/chị cứ nhắn lại cho shop ạ.

In English: Hello, the payment for your order did not go through. You can try again here. If you want to use another payment method, just message us back.

5. Deposit due

Use when a preorder or custom order needs a deposit.

Chào anh/chị {{customer_name}}, để xác nhận đơn {{order_number}}, anh/chị vui lòng đặt cọc {{deposit_amount}} trước ngày {{due_date}}.
Thanh toán an toàn tại đây: {{payment_link}}

In English: Hello, to confirm your order, please pay the deposit shown before the date shown. Pay securely here.

6. Balance due before dispatch

Use when the remaining amount is due before you ship.

Chào anh/chị {{customer_name}}, đơn hàng {{order_number}} đã sẵn sàng giao.
Anh/chị vui lòng thanh toán số tiền còn lại {{balance_amount}} trước khi shop gửi hàng: {{payment_link}}

In English: Hello, your order is ready to ship. Please pay the remaining balance shown before we send it.

7. Bank transfer pending

Use when the customer chose bank transfer and you haven’t received it.

Chào anh/chị {{customer_name}}, shop chưa nhận được chuyển khoản cho đơn {{order_number}}.
Số tiền: {{order_total}}
Nếu tiện hơn, anh/chị có thể thanh toán bằng thẻ hoặc ví điện tử qua link này: {{payment_link}}

In English: Hello, we have not received the bank transfer for your order. The amount is shown. If it is easier, you can pay by card or e-wallet through this link.

8. Wholesale invoice due (formal)

Use for trade customers with payment terms.

Kính gửi Quý khách {{customer_name}}, hóa đơn {{invoice_number}} trị giá {{invoice_amount}} đến hạn thanh toán vào ngày {{due_date}}.
Quý khách có thể thanh toán qua đường link sau: {{payment_link}}
Vui lòng phản hồi tin nhắn này nếu Quý khách có thắc mắc về hóa đơn.

In English: Dear customer, the invoice for the amount shown is due on the date shown. You can pay through this link. Please reply if you have questions about the invoice.

9. Payment received

Use right after payment is detected, to close the loop.

Shop đã nhận được thanh toán, cảm ơn anh/chị {{customer_name}} ạ.
Đơn hàng {{order_number}} đã được xác nhận và sẽ gửi đi trước ngày {{dispatch_date}}.

In English: We have received your payment, thank you. Your order is confirmed and ships before the dispatch date.

Send these automatically with AeroChat

AeroChat creates the payment link through your payment gateway, for example Stripe or 2C2P, and watches the order in your store platform, such as Shopify, WooCommerce or Wix:

Unpaid order and expiring link: sent at the times you set after the link was created, if no payment has arrived.
Failed payment: triggered when the gateway reports a failed attempt. AeroChat sends a fresh link.
Deposit and balance: amounts and due dates come from the order and the rules you set.
Payment received: AeroChat detects the payment from the gateway automatically and confirms the order in the chat. The customer never has to type “paid” or send a screenshot.
Questions: a customer who replies in Vietnamese about another payment method or a new link gets an answer in Vietnamese in the same chat.

AeroChat never sees card numbers and never holds your funds. See WhatsApp payment reminders and WhatsApp payment links.

This template in other languages

Questions

Does the customer need to tell us they paid?

No. AeroChat detects the payment from your gateway and confirms the order in the chat by itself.

Do I need a separate approved template in Vietnamese?

Yes, for messages sent outside the 24-hour window. Meta asks for a language code on each template, vi for Vietnamese, and does not translate it for you. Each language version of the same template counts toward your template limit.

What if the customer writes back in English or mixes languages?

AeroChat replies in the language the customer writes in, including messages that mix Vietnamese and English. The template sets the first message, and the chat continues in their language.

Should I use “anh/chị” or “Quý khách”?

“Anh/chị” with “em” or “shop” is the usual, friendly style for online stores. “Quý khách” with “chúng tôi” suits formal messages or larger brands. Keep one style across your templates.

Can I add a discount to get them to pay?

Not in a utility reminder. A discount makes it a marketing message. If you want to offer one, send it separately as a marketing template to customers who opted in.

Get unpaid orders paid in Vietnamese, in the chat

Connect your store and payment gateway, and AeroChat sends Vietnamese payment reminders with a fresh link and confirms each order the moment it’s paid. Start your 7-day free trial. No credit card needed.

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