WhatsApp order confirmation templates in Vietnamese

A WhatsApp order confirmation in Vietnamese lists what was ordered, the total, where it is going and when it ships, in the polite tone Vietnamese-speaking shoppers expect. Below are 9 confirmations written in Vietnamese for paid, preorder, pickup, cash on delivery and gift orders, each with an English gloss. AeroChat sends them from your store as soon as the order is placed and answers any reply in the same chat.

What a order confirmation should do

A customer who just paid wants proof that the order went through. Put the order number, items, total and delivery address in the message, so they can check it at a glance and spot a mistake early.

Add the next step: when it ships and how they’ll get tracking. Keep offers out of it, so it can stay a utility template.

Writing confirmations in Vietnamese

Vietnamese shops address customers as “anh/chị” and refer to themselves as “em” or “shop”. Ending a sentence with “ạ” adds politeness. “Quý khách” is the formal choice, and each page includes one formal version.

Customers often use English words such as size, ship, COD and link in chat. The templates keep these where a Vietnamese seller would.

The variables stay in English, such as {{customer_name}}. AeroChat fills them from your store data when it sends the message.

The WhatsApp rules that apply

If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that 24-hour customer service window, a business-initiated message needs an approved template. These messages fit Meta’s utility category when they are about the customer’s own order or account and contain nothing promotional. Meta’s guidelines say utility templates must not promote products, upsell, cross-sell or include offers. A template that mixes an update with a promotion is classed as marketing. See the WhatsApp message templates guide, WhatsApp message templates and template approval.

When you create a template, Meta asks you to assign it a language code. For Vietnamese that is vi. Meta does not translate templates, so you supply the Vietnamese text yourself. A template with the same name in several languages counts as a separate template for each language.

Source: Meta’s WhatsApp template category guidelines and message template docs on developers.facebook.com, as of November 2026.

9 WhatsApp order confirmation templates in Vietnamese

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. Each one has an English gloss underneath so your team knows what it says.

1. Standard paid order

Use for most orders, right after payment.

Chào anh/chị {{customer_name}}, cảm ơn anh/chị đã đặt hàng tại {{store_name}} ạ.
Mã đơn hàng: {{order_number}}
{{order_items}}
Đã thanh toán: {{order_total}}
Giao đến: {{shipping_address}}
Đơn hàng sẽ được gửi đi trước ngày {{dispatch_date}}. Em sẽ gửi mã vận đơn cho anh/chị qua tin nhắn này ạ.

In English: Hello, thank you for your order. Order number, items, amount paid and delivery address are listed. It ships before the dispatch date. I will send the tracking number in this chat.

2. Short confirmation

Use for small or repeat orders.

Cảm ơn anh/chị {{customer_name}}, đơn hàng {{order_number}} trị giá {{order_total}} đã được xác nhận và sẽ gửi đi trước ngày {{dispatch_date}} ạ.

In English: Thank you, your order for the total shown is confirmed and ships before the dispatch date.

3. Preorder

Use when the item ships later than usual.

Chào anh/chị {{customer_name}}, đơn đặt trước {{order_number}} cho sản phẩm {{product_name}} đã được xác nhận.
Ngày gửi hàng dự kiến: {{ship_date}}. Nếu có thay đổi hoặc khi hàng được gửi đi, shop sẽ báo anh/chị tại đây ạ.

In English: Hello, your preorder for the product is confirmed. Expected ship date is shown. If it changes or once it ships, we will tell you here.

4. Store pickup

Use when the customer chose to collect.

Chào anh/chị {{customer_name}}, đơn hàng {{order_number}} đã được xác nhận nhận tại {{pickup_location}}.
Khi hàng sẵn sàng, shop sẽ nhắn anh/chị. Anh/chị vui lòng mang theo mã đơn hàng khi đến nhận ạ.

In English: Hello, your order is confirmed for pickup at the location shown. We will message you when it is ready. Please bring your order number when you collect it.

5. Order placed in chat

Use when the customer ordered and paid inside the WhatsApp chat.

Shop đã nhận được thanh toán, cảm ơn anh/chị {{customer_name}} ạ.
Đơn hàng {{order_number}} đã được xác nhận: {{order_items}}, tổng {{order_total}}.
Hàng sẽ được gửi đi trước ngày {{dispatch_date}} và em sẽ gửi mã vận đơn tại đây ạ.

In English: We have received your payment, thank you. Your order is confirmed with the items and total shown. It ships before the dispatch date and I will send the tracking number here.

6. Cash on delivery order

Use for COD orders, where you also need the customer to confirm.

Chào anh/chị {{customer_name}}, cảm ơn anh/chị đã đặt đơn hàng {{order_number}}.
Số tiền thanh toán khi nhận hàng (COD): {{order_total}}
Anh/chị vui lòng trả lời "XÁC NHẬN" để shop gửi hàng ngay ạ.

In English: Hello, thank you for your order. The amount to pay on delivery is shown. Please reply with the word for confirm so we can ship it right away.

7. Gift order

Use when the order ships to someone else.

Chào anh/chị {{customer_name}}, đơn quà tặng {{order_number}} đã được xác nhận.
Quà sẽ được gửi đến {{recipient_name}} tại {{shipping_address}} kèm lời nhắn của anh/chị. Giá tiền sẽ không được ghi trong gói hàng ạ.

In English: Hello, your gift order is confirmed. It goes to the recipient at the address shown, with your message. The price will not be written in the parcel.

8. Delivery slot booked

Use when the customer picked a delivery date or slot.

Chào anh/chị {{customer_name}}, đơn hàng {{order_number}} đã được xác nhận giao vào ngày {{delivery_date}}, khung giờ {{delivery_slot}}.
Nếu cần đổi giờ, anh/chị trả lời tin nhắn này trước {{change_deadline}} giúp shop ạ.

In English: Hello, your order is confirmed for delivery on the date and time slot shown. If you need a different time, please reply to this message before the deadline.

9. Formal confirmation with Quý khách

Use for a more formal store or a corporate brand.

Kính gửi Quý khách {{customer_name}}, cảm ơn Quý khách đã đặt hàng tại {{store_name}}.
Mã đơn hàng: {{order_number}}
Tổng tiền: {{order_total}}
Đơn hàng sẽ được gửi đi trước ngày {{dispatch_date}}. Quý khách vui lòng phản hồi tin nhắn này nếu cần hỗ trợ.

In English: Dear customer, thank you for your order. Order number and total are listed. It ships before the dispatch date. Please reply to this message if you need help.

Send these automatically with AeroChat

AeroChat sends the confirmation when a new order is created in your store platform, such as Shopify, WooCommerce or Wix, using the order data:

Items, total, address and order number: come straight from the order.
Dispatch date: comes from your processing time, or from the preorder date on the product.
Orders placed in chat: AeroChat sends the payment link through your gateway, for example Stripe or 2C2P, detects the payment automatically and confirms the order in the same chat. The customer never types “paid”.
Replies: address changes, cancellations and questions are handled in the same chat, in Vietnamese or whichever language the customer writes in, within the rules you set.
Template language: you approve the Vietnamese version with Meta once, and AeroChat fills its variables from each order.

See WhatsApp order confirmation and Shopify WhatsApp order confirmations.

This template in other languages

Questions

Is an order confirmation a utility template?

Yes. Meta’s guidelines give confirming an order’s details as an example of a utility message. Keep product recommendations and offers out of it, or it may be classed as marketing.

Do I need a separate approved template in Vietnamese?

Yes, for messages sent outside the 24-hour window. Meta asks for a language code on each template, vi for Vietnamese, and does not translate it for you. Each language version of the same template counts toward your template limit.

What if the customer writes back in English or mixes languages?

AeroChat replies in the language the customer writes in, including messages that mix Vietnamese and English. The template sets the first message, and the chat continues in their language.

Should I use “anh/chị” or “Quý khách”?

“Anh/chị” with “em” or “shop” is the usual, friendly style for online stores. “Quý khách” with “chúng tôi” suits formal messages or larger brands. Keep one style across your templates.

What if the customer spots a mistake?

They reply in the same chat. AeroChat verifies them and changes the address or cancels the order if it hasn’t shipped, within the rules you set. Anything else goes to your team.

Confirm every order in Vietnamese on WhatsApp

Connect your store and WhatsApp number, and AeroChat sends each order confirmation and handles the replies in Vietnamese or the customer’s own language. Start your 7-day free trial. No credit card needed.

Start your 7-day free trial

On Shopify? Install AeroChat from the Shopify App Store.