WhatsApp greeting message templates in Tagalog

A good WhatsApp greeting in Tagalog welcomes the customer by name, says what you can help with and invites their question, in the polite tone Tagalog-speaking shoppers expect. Below are 9 greetings written in Tagalog for new and returning customers, ad clicks, product enquiries and sales, each with an English gloss. AeroChat sends the greeting and then answers the question in the customer’s language from your store data.

What a greeting message should do

The greeting is the first thing a customer sees after they message you. Keep it short, use their name where you have it, and point to what you can answer now, such as stock, sizes, delivery and order status.

Skip long menus. A customer who came from an ad or a product page already has a question. Let them type it.

Writing greetings in Tagalog

Filipino online sellers usually write in Taglish: Tagalog mixed with English words such as order, ship, confirm and tracking. That is how most customers write too, so the templates follow it.

“Po” shows respect and is expected from a shop, whatever the customer’s age. Each page also includes one formal version in fuller Tagalog for customers who prefer it.

The variables stay in English, such as {{customer_name}}. AeroChat fills them from your store data when it sends the message.

The WhatsApp rules that apply

These messages are replies. The customer writes first, so you are inside WhatsApp’s 24-hour customer service window and can send them as normal free-text messages. No approved template is needed. If you want to message a customer after the window has closed, a business-initiated message needs an approved template, either utility or marketing. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.

If you later submit a Tagalog message as a template, Meta asks you to assign it a language code. For Tagalog that is fil. Meta does not translate templates, so you supply the Tagalog text yourself.

Source: Meta’s WhatsApp message template docs on developers.facebook.com, as of November 2026.

9 WhatsApp greeting message templates in Tagalog

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. Each one has an English gloss underneath so your team knows what it says.

1. New customer

Use when someone messages your store for the first time.

Hi {{customer_name}}, welcome po sa {{store_name}}!
Matutulungan ko po kayong maghanap ng produkto, i-check ang size at stock, o sabihin kung kailan darating ang delivery sa lugar ninyo.
Ano po ang hinahanap ninyo ngayon?

In English: Hi, welcome to the store. I can help you find a product, check size and stock, or tell you when delivery reaches your area. What are you looking for today?

2. Returning customer

Use when the number matches a past customer in your store.

Hi {{customer_name}}, salamat po at nag-message ulit kayo!
May tanong po ba kayo tungkol sa huling order ninyo na {{last_order_number}}, o may bago po kayong hinahanap?

In English: Hi, thanks for messaging us again. Do you have a question about your last order, or are you looking for something new?

3. Came from an ad

Use when the customer tapped a click-to-WhatsApp ad.

Hi {{customer_name}}, salamat po sa pag-click sa ad namin para sa {{ad_product}}.
{{price}} po ito at available pa. Gusto n'yo po bang malaman ang sizes, delivery o iba pang detalye?

In English: Hi, thanks for tapping our ad for the product. It costs the price shown and is still available. Would you like to know about sizes, delivery or other details?

4. Came from a product page

Use when the chat started from a WhatsApp button on a product page.

Hi {{customer_name}}, nakita ko pong tinitingnan ninyo ang {{product_name}}.
Ano po ang gusto ninyong malaman? Pwede ko pong i-check ang size, stock o petsa ng delivery.

In English: Hi, I see you were looking at the product. What would you like to know? I can check size, stock or the delivery date.

5. Customer with an open order

Use when the customer has an order that hasn’t been delivered yet.

Hi {{customer_name}}, salamat po sa pag-message sa {{store_name}}.
Ang status ng order ninyo na {{order_number}}: {{order_status}}.
Ito po ba ang tinatanong ninyo, o may iba pa po akong maitutulong?

In English: Hi, thanks for messaging the store. Your order status is shown. Is this what you are asking about, or is there anything else I can help with?

6. Short and simple

Use when you want the greeting out of the way so the customer just asks.

Hi {{customer_name}}, salamat po sa pag-message sa {{store_name}}. Paano ko po kayo matutulungan?

In English: Hi, thanks for messaging the store. How can I help you?

7. Sale period greeting

Use while a sale is running, so customers know it applies.

Hi {{customer_name}}, welcome po sa {{store_name}}! Ongoing po ang {{sale_name}} sale namin hanggang {{end_date}}.
Sabihin n'yo lang po kung ano ang hinahanap ninyo at iche-check ko ang sale price at stock.

In English: Hi, welcome to the store. Our sale is on until the end date. Just tell me what you are looking for and I will check the sale price and stock.

8. Wholesale or bulk buyer

Use when the customer is tagged as a trade or wholesale buyer.

Hi {{customer_name}}, salamat po sa pag-message sa {{store_name}} wholesale.
Paki-send po ang mga produkto at dami na kailangan ninyo, at iche-check ko ang stock at wholesale prices ninyo.

In English: Hi, thanks for messaging the store’s wholesale team. Please send the products and quantities you need, and I will check stock and your wholesale prices.

9. Formal greeting in Tagalog

Use for older customers or a more formal store.

Magandang araw po, {{customer_name}}. Salamat po sa pakikipag-ugnayan sa {{store_name}}.
Ano po ang maitutulong namin sa inyo ngayon?

In English: Good day. Thank you for contacting the store. How can we help you today?

Send these automatically with AeroChat

AeroChat sends the greeting as soon as the first message arrives, then answers what the customer asks. It picks the version from what it knows about the chat:

New or returning: AeroChat checks the phone number against customers in your store platform, such as Shopify, WooCommerce or Wix.
Ad and product page: the ad or page that opened the chat sets the product name and price.
Open order: once the customer is verified by email or phone, the order status comes from your store.
Language: AeroChat replies in the language the customer writes in. A customer who writes in Tagalog gets Tagalog answers, and one who switches to English mid-chat gets English.
Next step: stock, sizes, delivery and payment links follow in the same chat, so the greeting leads straight into the sale.

See WhatsApp auto-replies and FAQs and click-to-WhatsApp ads.

This template in other languages

Questions

Do I need an approved template for a greeting?

No. A greeting replies to a message the customer just sent, so it is inside the 24-hour customer service window and goes out as a normal message.

What if the customer writes back in English or mixes languages?

AeroChat replies in the language the customer writes in, including messages that mix Tagalog and English. The template sets the first message, and the chat continues in their language.

Should I write in Taglish or pure Tagalog?

Taglish is what most Filipino shoppers use in chat, so it reads as natural. Use the formal version for older customers or for a more formal store. Keep “po” in either style.

Should the greeting include a menu?

Usually not. Most customers already have a question. AeroChat reads what they type, so a short greeting that invites them to ask works better than a list of numbers.

Greet Tagalog-speaking customers and answer what they ask next

Connect your WhatsApp number and your store, and AeroChat greets each customer and answers stock, delivery and order questions in Tagalog, English or whichever language they write in. Start your 7-day free trial. No credit card needed.

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