WhatsApp cash on delivery confirmation templates in Vietnamese

A cash on delivery confirmation in Vietnamese asks the customer to confirm the order, the amount to pay at the door and the delivery address before you ship. Below are 8 templates written in Vietnamese, each with an English gloss, from the first confirmation to reminders, address checks and an offer to pay online. AeroChat sends them when a COD order comes in and updates the order from the customer’s reply, whatever words they use.

Writing cash on delivery confirmations in Vietnamese

Vietnamese sellers call the customer “anh/chị” (older brother or sister) when they don’t know the customer’s gender, and end polite sentences with “ạ”. Stores refer to themselves as “shop”, and the person or assistant replying often says “em”. Once you know the customer, write “anh” or “chị” alone. Shoppers use casual words such as “ship” and “size”, so the templates use them too.

WhatsApp rules to know before you send

The 24-hour window. If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that customer service window, a business-initiated message needs an approved template.
Utility, if it stays about the order. These messages fit Meta’s utility category when they are about the customer’s own order and contain nothing promotional. A template that mixes an order update with a promotion is classed as marketing. Keep offers out.
One language per template. You choose a language when you submit a template. Submit the Vietnamese text as its own version, next to your English one. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.

WhatsApp rules from Meta’s template category guidelines, checked 11 November 2026.

8 WhatsApp cash on delivery confirmation templates in Vietnamese

Copy a template, adjust the wording to how your store talks, and keep the variables in double curly brackets in English. AeroChat fills them from your store data when it sends the message. The English line under each template is a gloss, so you know what it says.

1. First COD confirmation

When to use it: as soon as a cash on delivery order is placed.

Chào anh/chị {{customer_name}}, cảm ơn anh/chị đã đặt hàng tại {{store_name}} ạ.
Đơn hàng {{order_number}}: {{order_items}}
Số tiền thanh toán khi nhận hàng (COD): {{order_total}}
Địa chỉ giao hàng: {{shipping_address}}
Anh/chị vui lòng nhắn CÓ để xác nhận và shop gửi hàng, hoặc KHÔNG để hủy đơn ạ.

In English: Hi {{customer_name}}, thanks for your order from {{store_name}}. Order {{order_number}}: {{order_items}}. Amount to pay on delivery: {{order_total}}. Delivery address: {{shipping_address}}. Please reply CÓ (yes) to confirm and we’ll ship it, or KHÔNG (no) to cancel.

2. Short confirmation

When to use it: for small orders or repeat customers.

Chào anh/chị {{customer_name}}, anh/chị vui lòng xác nhận đơn COD {{order_number}} với số tiền {{order_total}} ạ.
Nhắn CÓ để shop gửi hàng hoặc KHÔNG để hủy đơn.

In English: Hi {{customer_name}}, please confirm your cash on delivery order {{order_number}} for {{order_total}}. Reply CÓ (yes) to ship it or KHÔNG (no) to cancel.

3. Address check

When to use it: when the address looks incomplete.

Chào anh/chị {{customer_name}}, đơn COD {{order_number}} đã sẵn sàng giao ạ.
Địa chỉ shop đang có là {{shipping_address}}. Địa chỉ đã đầy đủ chưa ạ, gồm số nhà, phường/xã và quận/huyện?
Nhắn CÓ nếu đúng, hoặc gửi địa chỉ đầy đủ tại đây ạ.

In English: Hi {{customer_name}}, your cash on delivery order {{order_number}} is ready to ship. The address we have is {{shipping_address}}. Is it complete, including the house number, ward and district? Reply CÓ (yes) if it’s correct, or send the full address here.

4. Reminder, no reply yet

When to use it: once, if the customer hasn’t answered the first message.

Chào anh/chị {{customer_name}}, shop chưa gửi đơn {{order_number}} vì vẫn đang chờ anh/chị xác nhận ạ.
Số tiền thanh toán khi nhận hàng: {{order_total}}
Nhắn CÓ để shop gửi hàng, hoặc KHÔNG nếu anh/chị không cần nữa ạ.

In English: Hi {{customer_name}}, we haven’t shipped order {{order_number}} yet because we’re waiting for your confirmation. Amount to pay on delivery: {{order_total}}. Reply CÓ (yes) to ship it, or KHÔNG (no) if you no longer need it.

5. Final reminder before cancel

When to use it: when your policy cancels unconfirmed COD orders after a set time.

Chào anh/chị {{customer_name}}, đây là lần nhắc cuối cho đơn {{order_number}} ạ.
Nếu shop không nhận được phản hồi trước {{cancel_deadline}}, đơn sẽ được hủy. Anh/chị nhắn CÓ để shop gửi hàng nhé.

In English: Hi {{customer_name}}, this is a last reminder about order {{order_number}}. If we don’t hear from you by {{cancel_deadline}}, we’ll cancel it. Reply CÓ (yes) to ship it.

6. Confirmed, with dispatch date

When to use it: right after the customer confirms.

Cảm ơn anh/chị {{customer_name}}, đơn {{order_number}} đã được xác nhận ạ.
Đơn sẽ được gửi ngày {{dispatch_date}} qua {{courier_name}}. Anh/chị vui lòng chuẩn bị {{order_total}} khi nhận hàng nhé.
Shop sẽ gửi link theo dõi đơn tại đây.

In English: Thank you {{customer_name}}, order {{order_number}} is confirmed. It ships on {{dispatch_date}} with {{courier_name}}. Please have {{order_total}} ready when it arrives. We’ll send the tracking here.

7. Offer to pay online instead

When to use it: when you’d like the customer to prepay.

Chào anh/chị {{customer_name}}, đơn {{order_number}} đã sẵn sàng xác nhận ạ.
Anh/chị có thể thanh toán {{order_total}} khi nhận hàng, hoặc thanh toán online ngay để không cần chuẩn bị tiền mặt lúc nhận hàng.
Nhắn COD để giữ thanh toán khi nhận hàng, hoặc ONLINE để shop gửi link thanh toán an toàn ạ.

In English: Hi {{customer_name}}, order {{order_number}} is ready to confirm. You can pay {{order_total}} on delivery, or pay online now and skip the cash at the door. Reply COD to keep cash on delivery, or ONLINE and we’ll send a secure payment link.

8. Canceled at the customer’s request

When to use it: when the customer says they no longer want the order.

Cảm ơn anh/chị {{customer_name}} đã báo cho shop ạ. Đơn {{order_number}} đã được hủy và sẽ không giao hàng.
Nếu anh/chị đổi ý, cứ nhắn lại đây, shop sẽ giúp anh/chị đặt lại ạ.

In English: Thanks for letting us know, {{customer_name}}. Order {{order_number}} is canceled and nothing will be delivered. If you change your mind, reply here and we’ll help you order again.

Send these automatically with AeroChat

AeroChat sends the first Vietnamese confirmation when a cash on delivery order lands in your store platform, such as Shopify, WooCommerce or Wix, then acts on the reply in the same chat. Customers rarely type the exact keyword. AeroChat reads the reply as written, in Vietnamese, English or a mix, so a short yes, a request to change the address or a question about the total are each handled correctly.

Confirmed: AeroChat tags the order as confirmed so your team or courier booking can go ahead.
Canceled: AeroChat cancels the order or tags it for your team, as you set in the workflow.
New address: AeroChat reads the address back to the customer and updates the order once they confirm it.
Pay online: AeroChat sends a payment link from your gateway, such as Airwallex, and switches the order to prepaid once the payment is detected.
No reply: the reminder and final reminder go out at the times you choose.

Copy this into AeroChat

When a cash on delivery order comes in, send our approved COD confirmation template in the customer’s language (example: the Vietnamese version for customers who wrote to us in Vietnamese) with the order number, items, total and address. In Vietnamese, call them anh/chị, end polite sentences with ạ, and refer to the store as shop. If the customer confirms, in any words, tag the order as confirmed. If they cancel, cancel the order. If they send a new address, read it back and update the order once they confirm. If they ask to pay online, send a payment link and mark the order prepaid when the payment is detected. If there is no reply after 12 hours (example), send one reminder, and cancel after 48 hours (example).

Change the hours, timings and template names to your own before you paste it.

This template in other languages

Questions

Is a COD confirmation in Vietnamese a utility template?

It fits Meta’s utility category when it is about the customer’s own order and contains nothing promotional. Keep offers out of it. The pay online version is about paying for the same order, not a promotion.

Do I need a separate Vietnamese template?

Yes, for the first message outside the 24-hour window. Each approved template has one language, so submit a Vietnamese version next to your English one.

What if the customer replies in their own words instead of the keyword?

AeroChat reads the reply as written, so a short yes, a request to change the address or a question about the total are each handled correctly.

What if the customer writes in English, or mixes Vietnamese and English?

AeroChat replies in the language the customer writes in. If they mix Vietnamese with English words, or switch language halfway through the chat, AeroChat follows them. You don’t need to set a language per customer.

AeroChat also answers your customers in Vietnamese on every channel. See AI customer service in Vietnamese.

Confirm COD orders in Vietnamese before they ship

Connect WhatsApp and your store, submit your Vietnamese COD template, paste the recipe, and place a test COD order with your own number. Start your 7-day free trial. No credit card needed. See plans on the pricing page.

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