WhatsApp away message templates in Vietnamese
A WhatsApp away message in Vietnamese tells the customer when your team is back and what they can still get done right now. Below are 8 away messages written in Vietnamese, each with an English gloss, for after hours, weekends, public holidays and sale peaks. With AeroChat connected, order status, stock and delivery questions get answered straight away, in Vietnamese, because AeroChat reads them from your store.
Writing away messages in Vietnamese
Vietnamese sellers call the customer “anh/chị” (older brother or sister) when they don’t know the customer’s gender, and end polite sentences with “ạ”. Stores refer to themselves as “shop”, and the person or assistant replying often says “em”. Once you know the customer, write “anh” or “chị” alone. Shoppers use casual words such as “ship” and “size”, so the templates use them too.
The WhatsApp rules that apply
These messages are replies. The customer writes first, so you are inside WhatsApp’s 24-hour customer service window and can send them as normal free-text messages, in Vietnamese or any other language. No approved template is needed. If you want to message a customer after the window has closed, a business-initiated message needs an approved template, either utility or marketing. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.
8 WhatsApp away message templates in Vietnamese
Copy a template, adjust the wording to how your store talks, and keep the variables in double curly brackets in English. AeroChat fills them from your store data when it sends the message. The English line under each template is a gloss, so you know what it says.
1. After hours, with instant help
When to use it: when your team has gone home but AeroChat is still answering from your store data.
Chào anh/chị {{customer_name}}, cảm ơn anh/chị đã nhắn tin cho {{store_name}} ạ. Nhân viên shop đang offline đến {{opening_time}}, nhưng em có thể giúp anh/chị ngay bây giờ về tra cứu đơn hàng, tồn kho, size và phí ship.
Anh/chị cần em hỗ trợ gì ạ?
In English: Hi {{customer_name}}, thanks for messaging {{store_name}}. Our team is offline until {{opening_time}}, but I can help right now with order tracking, stock, sizes and shipping costs. What can I help you with?
2. After hours, simple
When to use it: when you want a plain promise of a reply time.
Chào anh/chị {{customer_name}}, cảm ơn anh/chị đã nhắn tin ạ. Hiện nhân viên shop không có mặt và sẽ quay lại lúc {{opening_time}} {{opening_day}}.
Anh/chị cứ để lại câu hỏi ở đây, shop sẽ trả lời ngay khi quay lại ạ.
In English: Hi {{customer_name}}, thanks for your message. Our team is away and back at {{opening_time}} on {{opening_day}}. Leave your question here and we’ll reply when we’re back.
3. Weekend
When to use it: on Saturdays and Sundays if your team doesn’t work weekends.
Chào anh/chị {{customer_name}}, cảm ơn anh/chị đã nhắn tin cho {{store_name}} ạ. Nhân viên shop nghỉ cuối tuần và sẽ quay lại vào thứ Hai lúc {{opening_time}}.
Đơn đặt cuối tuần vẫn được giao theo thứ tự như bình thường. Nếu anh/chị muốn kiểm tra hàng hoặc tra cứu đơn, em giúp được ngay ạ.
In English: Hi {{customer_name}}, thanks for messaging {{store_name}}. Our team is off for the weekend and back on Monday at {{opening_time}}. Weekend orders still ship in the usual order. I can check stock or track an order for you now.
4. Public holiday
When to use it: on public holidays such as Tết, with the day you reopen.
Chào anh/chị {{customer_name}}, shop đang nghỉ {{holiday_name}} và sẽ quay lại vào {{reopen_date}} ạ.
Đơn đặt trong kỳ nghỉ sẽ được giao từ {{dispatch_date}}. Anh/chị vẫn có thể hỏi về hàng, giá và giao hàng ở đây, em trả lời ngay ạ.
In English: Hi {{customer_name}}, our team is away for {{holiday_name}} and back on {{reopen_date}}. Holiday orders ship from {{dispatch_date}}. You can still ask about stock, prices and delivery here and I’ll answer now.
5. Busy sale day
When to use it: during a big sale when your team is replying more slowly than usual.
Chào anh/chị {{customer_name}}, cảm ơn anh/chị đã nhắn tin ạ. Hôm nay shop có sale nên nhân viên trả lời chậm hơn mọi khi một chút.
Em có thể trả lời ngay về tồn kho, size, giao hàng và tình trạng đơn. Các vấn đề khác, nhân viên sẽ phản hồi trước {{reply_by_time}} ạ.
In English: Hi {{customer_name}}, thanks for your message. It’s a busy sale day, so our team is replying more slowly than usual. I can answer stock, sizes, delivery and order status now. For anything else, our team will reply by {{reply_by_time}}.
6. Team on a break
When to use it: for a short gap during the day, such as lunch.
Chào anh/chị {{customer_name}}, nhân viên shop đang nghỉ giải lao và sẽ quay lại lúc {{back_time}} ạ.
Nếu anh/chị muốn tra cứu đơn hoặc hỏi về sản phẩm, cứ nhắn, em trả lời ngay ạ.
In English: Hi {{customer_name}}, our team is on a short break and back at {{back_time}}. If you want to track an order or ask about a product, just ask and I’ll answer now.
7. Holiday shutdown with order cutoff
When to use it: before a longer break, so customers know the last day to order.
Chào anh/chị {{customer_name}}, {{store_name}} nghỉ từ {{close_date}} đến {{reopen_date}} ạ.
Hạn chót đặt hàng để được giao trước kỳ nghỉ là {{cutoff_date}}. Đơn đặt sau ngày đó sẽ được giao từ {{reopen_date}}. Anh/chị có câu hỏi về sản phẩm hay giao hàng cứ hỏi em nhé.
In English: Hi {{customer_name}}, {{store_name}} is closed from {{close_date}} to {{reopen_date}}. The last day to order for dispatch before the break is {{cutoff_date}}. Later orders ship from {{reopen_date}}. Ask me anything about products or delivery.
8. Request needs a person
When to use it: when the customer asks for something only your team can approve, such as a custom order.
Cảm ơn anh/chị {{customer_name}} ạ. Đơn đặt làm riêng cần nhân viên shop kiểm tra, và nhân viên sẽ quay lại lúc {{opening_time}}.
Em đã chuyển các thông tin anh/chị gửi cho nhân viên, anh/chị không cần nhắn lại. Câu trả lời sẽ được gửi trong khung chat này ạ.
In English: Thank you, {{customer_name}}. A custom order needs our team to check it, and they’re back at {{opening_time}}. I’ve passed on the details you shared, so you won’t need to repeat them. The reply will come in this chat.
Send these automatically with AeroChat
AeroChat replies the moment a message arrives. It checks your opening hours and closures, picks the right away message and fills it from your settings and your store platform, such as Shopify, WooCommerce or Wix. You don’t need to set up a separate Vietnamese version. AeroChat writes in the language the customer uses, and these templates show the tone to ask for. Then it keeps going in the same chat:
- Order questions: AeroChat verifies the customer’s email or phone and reads the order status and tracking from your store.
- Stock and product questions: AeroChat checks live stock, sizes and prices in your catalog.
- Requests that need a person: AeroChat collects the details and passes the chat to your team for when they are back, so the customer doesn’t repeat themselves.
Copy this into AeroChat
Outside our opening hours (example: 9am to 6pm, Monday to Friday) and on the closure dates we set, reply to every new message with an away message that says when the team is back. Write it in the language the customer uses. In Vietnamese, call them anh/chị, end polite sentences with ạ, and refer to the store as shop. Then answer order status, stock, sizes and delivery from our store. Verify the customer by email or phone before sharing order details. For anything that needs our team, collect the details and pass the chat to the team for when they are back.
Change the hours, timings and template names to your own before you paste it.
This template in other languages
Related
- WhatsApp after-hours replies
- After-hours customer service for online stores
- WhatsApp greeting message templates in Vietnamese
- WhatsApp shipping update templates in Vietnamese
- Multilingual chat
Questions
Do I need an approved template for a away message in Vietnamese?
No. A away message replies to a message the customer just sent, so it is inside the 24-hour customer service window and goes out as a normal message, in any language.
Do I need to set up a separate Vietnamese version?
No. AeroChat writes in the language the customer uses. Use these templates to show the tone you want in Vietnamese, such as how polite or casual to be.
What if the customer writes in English, or mixes Vietnamese and English?
AeroChat replies in the language the customer writes in. If they mix Vietnamese with English words, or switch language halfway through the chat, AeroChat follows them. You don’t need to set a language per customer.
What happens to questions AeroChat can’t answer?
AeroChat collects the details and hands the chat to your team in the shared inbox. Your team picks it up when they are back, with the full chat in front of them.
AeroChat also answers your customers in Vietnamese on every channel. See AI customer service in Vietnamese.
Keep answering in Vietnamese while your team is away
Connect your WhatsApp number and your store, set your opening hours, and AeroChat answers order, stock and delivery questions in Vietnamese any time of day. Start your 7-day free trial. No credit card needed. See plans on the pricing page.
On Shopify? Install AeroChat from the Shopify App Store.