WhatsApp away message templates in Chinese

A WhatsApp away message in Chinese tells the customer when your team is back and what they can still get done right now. Below are 8 away messages written in Chinese, each with an English gloss, for after hours, weekends, public holidays and sale peaks. With AeroChat connected, order status, stock and delivery questions get answered straight away, in Chinese, because AeroChat reads them from your store.

Writing away messages in Chinese

These templates are in Simplified Chinese as it is written in Malaysia and Singapore. Use 您 rather than 你 for a polite tone with customers you don’t know. Shoppers in both countries often mix in English words such as “order”, “COD” or “size”, so a few English terms in a reply read naturally. Keep sentences short and direct. Long, formal openings feel stiff in a chat.

The WhatsApp rules that apply

These messages are replies. The customer writes first, so you are inside WhatsApp’s 24-hour customer service window and can send them as normal free-text messages, in Chinese or any other language. No approved template is needed. If you want to message a customer after the window has closed, a business-initiated message needs an approved template, either utility or marketing. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.

8 WhatsApp away message templates in Chinese

Copy a template, adjust the wording to how your store talks, and keep the variables in double curly brackets in English. AeroChat fills them from your store data when it sends the message. The English line under each template is a gloss, so you know what it says.

1. After hours, with instant help

When to use it: when your team has gone home but AeroChat is still answering from your store data.

您好 {{customer_name}}，感谢您联系 {{store_name}}。我们的团队在 {{opening_time}} 前暂时不在线，不过我现在就可以帮您查订单、库存、尺码和运费。
请问有什么可以帮您？

In English: Hi {{customer_name}}, thanks for messaging {{store_name}}. Our team is offline until {{opening_time}}, but I can help right now with order tracking, stock, sizes and shipping costs. What can I help you with?

2. After hours, simple

When to use it: when you want a plain promise of a reply time.

您好 {{customer_name}}，谢谢您的信息。我们的团队目前不在，将在 {{opening_day}} {{opening_time}} 回来。
请把问题留在这里，我们回来后会尽快回复您。

In English: Hi {{customer_name}}, thanks for your message. Our team is away and back at {{opening_time}} on {{opening_day}}. Leave your question here and we’ll reply when we’re back.

3. Weekend

When to use it: on Saturdays and Sundays if your team doesn’t work weekends.

您好 {{customer_name}}，感谢您联系 {{store_name}}。我们的团队周末休息，星期一 {{opening_time}} 回来。
周末下的订单会照常按顺序发货。如果您想查库存或订单，我现在就可以帮您。

In English: Hi {{customer_name}}, thanks for messaging {{store_name}}. Our team is off for the weekend and back on Monday at {{opening_time}}. Weekend orders still ship in the usual order. I can check stock or track an order for you now.

4. Public holiday

When to use it: on public holidays such as Chinese New Year, with the day you reopen.

您好 {{customer_name}}，我们的团队因 {{holiday_name}} 放假，{{reopen_date}} 回来。
假期期间的订单将从 {{dispatch_date}} 开始发货。库存、价格和配送的问题，您现在就可以在这里问我。

In English: Hi {{customer_name}}, our team is away for {{holiday_name}} and back on {{reopen_date}}. Holiday orders ship from {{dispatch_date}}. You can still ask about stock, prices and delivery here and I’ll answer now.

5. Busy sale day

When to use it: during a big sale when your team is replying more slowly than usual.

您好 {{customer_name}}，谢谢您的信息。今天促销比较忙，团队回复会比平时慢一些。
库存、尺码、配送和订单状态，我现在就能回答您。其他问题，团队会在 {{reply_by_time}} 前回复。

In English: Hi {{customer_name}}, thanks for your message. It’s a busy sale day, so our team is replying more slowly than usual. I can answer stock, sizes, delivery and order status now. For anything else, our team will reply by {{reply_by_time}}.

6. Team on a break

When to use it: for a short gap during the day, such as lunch.

您好 {{customer_name}}，我们的团队正在短暂休息，{{back_time}} 回来。
想查订单或了解产品，直接问我就可以，我现在回答您。

In English: Hi {{customer_name}}, our team is on a short break and back at {{back_time}}. If you want to track an order or ask about a product, just ask and I’ll answer now.

7. Holiday shutdown with order cutoff

When to use it: before a longer break, so customers know the last day to order.

您好 {{customer_name}}，{{store_name}} 将于 {{close_date}} 至 {{reopen_date}} 休息。
假期前发货的最后下单日期是 {{cutoff_date}}，之后的订单将从 {{reopen_date}} 开始发货。关于产品或配送的问题，现在都可以问我。

In English: Hi {{customer_name}}, {{store_name}} is closed from {{close_date}} to {{reopen_date}}. The last day to order for dispatch before the break is {{cutoff_date}}. Later orders ship from {{reopen_date}}. Ask me anything about products or delivery.

8. Request needs a person

When to use it: when the customer asks for something only your team can approve, such as a custom order.

谢谢您，{{customer_name}}。定制订单需要我们的团队确认，他们会在 {{opening_time}} 回来。
我已经把您提供的资料转交给团队，您不需要再重复一次。回复会发到这个聊天里。

In English: Thank you, {{customer_name}}. A custom order needs our team to check it, and they’re back at {{opening_time}}. I’ve passed on the details you shared, so you won’t need to repeat them. The reply will come in this chat.

Send these automatically with AeroChat

AeroChat replies the moment a message arrives. It checks your opening hours and closures, picks the right away message and fills it from your settings and your store platform, such as Shopify, WooCommerce or Wix. You don’t need to set up a separate Chinese version. AeroChat writes in the language the customer uses, and these templates show the tone to ask for. Then it keeps going in the same chat:

Order questions: AeroChat verifies the customer’s email or phone and reads the order status and tracking from your store.
Stock and product questions: AeroChat checks live stock, sizes and prices in your catalog.
Requests that need a person: AeroChat collects the details and passes the chat to your team for when they are back, so the customer doesn’t repeat themselves.

Copy this into AeroChat

Outside our opening hours (example: 9am to 6pm, Monday to Friday) and on the closure dates we set, reply to every new message with an away message that says when the team is back. Write it in the language the customer uses. In Chinese, use 您, keep it short and warm. Then answer order status, stock, sizes and delivery from our store. Verify the customer by email or phone before sharing order details. For anything that needs our team, collect the details and pass the chat to the team for when they are back.

Change the hours, timings and template names to your own before you paste it.

This template in other languages

Questions

Do I need an approved template for a away message in Chinese?

No. A away message replies to a message the customer just sent, so it is inside the 24-hour customer service window and goes out as a normal message, in any language.

Do I need to set up a separate Chinese version?

No. AeroChat writes in the language the customer uses. Use these templates to show the tone you want in Chinese, such as how polite or casual to be.

What if the customer writes in English, or mixes Chinese and English?

AeroChat replies in the language the customer writes in. If they mix Chinese with English words, or switch language halfway through the chat, AeroChat follows them. You don’t need to set a language per customer.

What happens to questions AeroChat can’t answer?

AeroChat collects the details and hands the chat to your team in the shared inbox. Your team picks it up when they are back, with the full chat in front of them.

AeroChat also answers your customers in Chinese on every channel. See AI customer service in Chinese.

Keep answering in Chinese while your team is away

Connect your WhatsApp number and your store, set your opening hours, and AeroChat answers order, stock and delivery questions in Chinese any time of day. Start your 7-day free trial. No credit card needed. See plans on the pricing page.

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