WhatsApp abandoned cart templates in Tagalog

A WhatsApp abandoned cart message in Tagalog names what is left in the cart, gives the checkout link and invites a question, in the tone your customers use. Below are 8 templates written in Tagalog, each with an English gloss. Send them as approved marketing templates, only to customers who opted in. When the customer replies, AeroChat answers in Tagalog from your store and can take the payment in the chat.

Writing abandoned carts in Tagalog

Filipino shoppers expect “po” and “opo” as a sign of respect, and sellers use them in almost every line. Most online stores write in Taglish, Tagalog mixed with English words such as “order”, “cart”, “checkout” and “shipping fee”. The templates below do the same, because that is how Filipino customers write to a shop. A message in deep, formal Tagalog would sound odd in a chat.

WhatsApp rules to know before you send

A cart reminder is a marketing template. Meta’s guidelines class a message that reminds a customer about items in their cart and asks them to check out as marketing, even when the customer asked for it. Submit your Tagalog version in the marketing category. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.
The 24-hour window. If the customer messaged you in the last 24 hours, you can reply in free text, in any language. Outside that customer service window, a business-initiated message needs an approved template, either utility or marketing.
One language per template. You choose a language when you submit a template. Submit the Tagalog text as its own version, next to your English one.
Opt-in first. Send cart reminders only to customers who agreed to receive WhatsApp marketing from you.
Each message has a cost. Meta charges by message category and country. See conversation-based pricing.

WhatsApp rules from Meta’s template category guidelines, checked 11 November 2026.

8 WhatsApp abandoned cart templates in Tagalog

Copy a template, adjust the wording to how your store talks, and keep the variables in double curly brackets in English. AeroChat fills them from your store data when it sends the message. The English line under each template is a gloss, so you know what it says.

1. Simple reminder

When to use it: an hour or two after the checkout is left.

Hi {{customer_name}}! Naiwan niyo po ang {{items}} sa cart ninyo sa {{store_name}}. Naka-save po ito dito: {{checkout_link}}
May tanong po kayo? Mag-reply lang po dito.

In English: Hi {{customer_name}}, {{items}} are still in your cart at {{store_name}}. We saved your cart here: {{checkout_link}} Any questions? Just reply to this message.

2. Question first

When to use it: when carts are often left over a doubt.

Hi {{customer_name}}, napansin po namin na hindi pa natapos ang order ninyo ng {{product_name}}. May gusto po ba kayong itanong tungkol sa size, delivery o bayad? Mag-reply lang po dito at sasagutin namin.

In English: Hi {{customer_name}}, we see your order for {{product_name}} isn’t finished. Did you want to ask about size, delivery or payment? Reply here and we’ll answer.

3. Shipping cost answer

When to use it: when shipping costs stop checkouts.

Hi {{customer_name}}, nasa cart niyo pa po ang {{product_name}}. Ang shipping fee papunta sa inyo ay {{shipping_cost}}, at libre po ang shipping sa orders na lampas {{free_shipping_threshold}}. I-checkout na po dito: {{checkout_link}}

In English: Hi {{customer_name}}, {{product_name}} is still in your cart. Shipping to you is {{shipping_cost}}, free on orders over {{free_shipping_threshold}}. Finish your order here: {{checkout_link}}

4. Low stock

When to use it: only when the item really is running low.

Hi {{customer_name}}, paubos na po ang stock ng {{product_name}} ({{variant}}) na nasa cart ninyo. Naka-save pa rin po ang cart niyo: {{checkout_link}}

In English: Hi {{customer_name}}, the {{product_name}} ({{variant}}) in your cart is almost sold out. Your cart is still saved: {{checkout_link}}

5. With a discount

When to use it: for a second reminder, if you offer a code.

Hi {{customer_name}}, pinag-iisipan niyo pa po ba ang {{product_name}}? Gamitin po ang code na {{discount_code}} para sa {{discount_percent}} off hanggang {{expiry_date}}: {{checkout_link}}

In English: Hi {{customer_name}}, still thinking about {{product_name}}? Use code {{discount_code}} for {{discount_percent}} off until {{expiry_date}}: {{checkout_link}}

6. Pay in the chat

When to use it: when customers prefer not to go back to the website.

Hi {{customer_name}}, naghihintay pa po ang {{items}} ninyo. Mag-reply lang po ng OO at magpapadala kami ng secure na payment link dito, para hindi na kayo babalik sa website.

In English: Hi {{customer_name}}, your {{items}} are still waiting. Reply OO (yes) and we’ll send a secure payment link here, so you don’t need to go back to the website.

7. Holiday deadline

When to use it: in the weeks before Christmas or the 11.11 sale.

Hi {{customer_name}}, mag-order po bago ang {{cutoff_date}} para dumating ang {{product_name}} bago ang {{holiday_name}}. Naka-save pa po ang cart ninyo: {{checkout_link}}

In English: Hi {{customer_name}}, order by {{cutoff_date}} to get {{product_name}} before {{holiday_name}}. Your cart is still saved here: {{checkout_link}}

8. Last reminder

When to use it: the final message in the sequence.

Hi {{customer_name}}, ito na po ang huling paalala namin tungkol sa {{items}} sa cart ninyo. Ise-save namin ito hanggang {{expiry_date}}: {{checkout_link}}
Mag-reply po ng STOP kung ayaw niyo nang makatanggap ng ganitong mensahe.

In English: Hi {{customer_name}}, this is our last reminder about the {{items}} in your cart. We’ll keep it saved until {{expiry_date}}: {{checkout_link}} Reply STOP if you don’t want these messages.

Send these automatically with AeroChat

AeroChat sends your approved Tagalog cart template when a checkout is left, to customers who opted in to WhatsApp marketing. Items, checkout link and prices come from your store platform, such as Shopify, WooCommerce or Wix. When the customer replies, the 24-hour window opens and AeroChat answers in free text, in the language they write in: sizes, shipping, stock, payment. If they want to buy, it sends a payment link from your gateway, such as PayMongo, Xendit, Maya Business, and confirms the order when the payment is detected. The customer never types “paid”.

Copy this into AeroChat

When a customer leaves a checkout without paying for 1 hour (example), check that they opted in to WhatsApp marketing. If not, do nothing. If the customer has written to us in Tagalog before, send our approved Tagalog template cart_reminder_local (example) with their first name, the items and the checkout link. Otherwise send the English one. Send one more reminder after 24 hours (example), never more than two. When they reply, answer in the language they write in, and use po and opo, and write in natural Taglish. Answer questions about size, stock, shipping and payment from our store. If they want to buy here, confirm the items, address and total, and send a payment link. When the payment is received, confirm the order. If they reply STOP, opt them out.

Change the hours, timings and template names to your own before you paste it.

This template in other languages

Questions

Is a cart reminder in Tagalog still a marketing template?

Yes. The language doesn’t change the category. Meta’s guidelines class cart reminders that ask the customer to check out as marketing, even if the customer asked for them.

Do I need a separate Tagalog template?

Yes, for the first message. Each approved template has one language, so submit a Tagalog version next to your English one. Replies after the customer answers are free text, in any language.

What if the customer writes in English, or mixes Tagalog and English?

AeroChat replies in the language the customer writes in. If they mix Tagalog with English words, or switch language halfway through the chat, AeroChat follows them. You don’t need to set a language per customer.

Can the customer pay in WhatsApp?

Yes. AeroChat sends a payment link in the chat and confirms the order once the payment is detected.

AeroChat also answers your customers in Tagalog on every channel. See AI customer service in Tagalog.

Send cart reminders in Tagalog that answer the reply

Connect WhatsApp and your store, submit your Tagalog cart template, paste the recipe, and leave a test checkout with your own number. Start your 7-day free trial. No credit card needed. See plans on the pricing page.

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On Shopify? Install AeroChat from the Shopify App Store.