WhatsApp abandoned cart templates in Bahasa Indonesia

A WhatsApp abandoned cart message in Bahasa Indonesia names what is left in the cart, gives the checkout link and invites a question, in the tone your customers use. Below are 8 templates written in Bahasa Indonesia, each with an English gloss. Send them as approved marketing templates, only to customers who opted in. When the customer replies, AeroChat answers in Bahasa Indonesia from your store and can take the payment in the chat.

Writing abandoned carts in Bahasa Indonesia

Indonesian shoppers expect a warm, polite tone. Sellers usually call the customer “Kak”, short for kakak, which is friendly and suits any age. For older customers, wholesale buyers or anything formal, use “Bapak” or “Ibu”. “Mohon” is a polite please, and a soft “ya” at the end keeps a request from sounding like an order. Many shoppers write casual words such as “ongkir” (shipping cost) and “ready” (in stock), so the templates use them too.

WhatsApp rules to know before you send

A cart reminder is a marketing template. Meta’s guidelines class a message that reminds a customer about items in their cart and asks them to check out as marketing, even when the customer asked for it. Submit your Bahasa Indonesia version in the marketing category. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.
The 24-hour window. If the customer messaged you in the last 24 hours, you can reply in free text, in any language. Outside that customer service window, a business-initiated message needs an approved template, either utility or marketing.
One language per template. You choose a language when you submit a template. Submit the Bahasa Indonesia text as its own version, next to your English one.
Opt-in first. Send cart reminders only to customers who agreed to receive WhatsApp marketing from you.
Each message has a cost. Meta charges by message category and country. See conversation-based pricing.

WhatsApp rules from Meta’s template category guidelines, checked 11 November 2026.

8 WhatsApp abandoned cart templates in Bahasa Indonesia

Copy a template, adjust the wording to how your store talks, and keep the variables in double curly brackets in English. AeroChat fills them from your store data when it sends the message. The English line under each template is a gloss, so you know what it says.

1. Simple reminder

When to use it: an hour or two after the checkout is left.

Halo Kak {{customer_name}}, {{items}} masih ada di keranjang Kakak di {{store_name}}. Keranjangnya sudah kami simpan di sini: {{checkout_link}}
Kalau ada pertanyaan, langsung balas pesan ini saja ya, Kak.

In English: Hi {{customer_name}}, {{items}} are still in your cart at {{store_name}}. We saved your cart here: {{checkout_link}} Any questions? Just reply to this message.

2. Question first

When to use it: when carts are often left over a doubt.

Halo Kak {{customer_name}}, kami lihat pesanan {{product_name}} belum diselesaikan. Apakah ada yang ingin ditanyakan soal ukuran, pengiriman, atau pembayaran? Balas di sini ya, Kak, kami bantu jawab.

In English: Hi {{customer_name}}, we see your order for {{product_name}} isn’t finished. Did you want to ask about size, delivery or payment? Reply here and we’ll answer.

3. Shipping cost answer

When to use it: when shipping costs stop checkouts.

Halo Kak {{customer_name}}, {{product_name}} masih menunggu di keranjang. Ongkir ke alamat Kakak {{shipping_cost}}, dan gratis ongkir untuk belanja di atas {{free_shipping_threshold}}. Selesaikan pesanan di sini: {{checkout_link}}

In English: Hi {{customer_name}}, {{product_name}} is still in your cart. Shipping to you is {{shipping_cost}}, free on orders over {{free_shipping_threshold}}. Finish your order here: {{checkout_link}}

4. Low stock

When to use it: only when the item really is running low.

Halo Kak {{customer_name}}, stok {{product_name}} varian {{variant}} di keranjang Kakak tinggal sedikit. Keranjangnya masih tersimpan: {{checkout_link}}

In English: Hi {{customer_name}}, the {{product_name}} ({{variant}}) in your cart is almost sold out. Your cart is still saved: {{checkout_link}}

5. With a discount

When to use it: for a second reminder, if you offer a code.

Halo Kak {{customer_name}}, masih mempertimbangkan {{product_name}}? Pakai kode {{discount_code}} untuk potongan {{discount_percent}} sampai {{expiry_date}} ya: {{checkout_link}}

In English: Hi {{customer_name}}, still thinking about {{product_name}}? Use code {{discount_code}} for {{discount_percent}} off until {{expiry_date}}: {{checkout_link}}

6. Pay in the chat

When to use it: when customers prefer not to go back to the website.

Halo Kak {{customer_name}}, {{items}} masih menunggu Kakak. Balas YA dan kami kirim link pembayaran yang aman di sini, jadi Kakak tidak perlu kembali ke website.

In English: Hi {{customer_name}}, your {{items}} are still waiting. Reply YA (yes) and we’ll send a secure payment link here, so you don’t need to go back to the website.

7. Holiday deadline

When to use it: in the weeks before Lebaran or Harbolnas.

Halo Kak {{customer_name}}, pesan sebelum {{cutoff_date}} supaya {{product_name}} sampai sebelum {{holiday_name}}. Keranjang Kakak masih tersimpan di sini: {{checkout_link}}

In English: Hi {{customer_name}}, order by {{cutoff_date}} to get {{product_name}} before {{holiday_name}}. Your cart is still saved here: {{checkout_link}}

8. Last reminder

When to use it: the final message in the sequence.

Halo Kak {{customer_name}}, ini pengingat terakhir dari kami soal {{items}} di keranjang Kakak. Keranjangnya kami simpan sampai {{expiry_date}}: {{checkout_link}}
Balas STOP kalau Kakak tidak ingin menerima pesan seperti ini lagi.

In English: Hi {{customer_name}}, this is our last reminder about the {{items}} in your cart. We’ll keep it saved until {{expiry_date}}: {{checkout_link}} Reply STOP if you don’t want these messages.

Send these automatically with AeroChat

AeroChat sends your approved Bahasa Indonesia cart template when a checkout is left, to customers who opted in to WhatsApp marketing. Items, checkout link and prices come from your store platform, such as Shopify, WooCommerce or Wix. When the customer replies, the 24-hour window opens and AeroChat answers in free text, in the language they write in: sizes, shipping, stock, payment. If they want to buy, it sends a payment link from your gateway, such as Midtrans, Xendit, DOKU, and confirms the order when the payment is detected. The customer never types “paid”.

Copy this into AeroChat

When a customer leaves a checkout without paying for 1 hour (example), check that they opted in to WhatsApp marketing. If not, do nothing. If the customer has written to us in Bahasa Indonesia before, send our approved Bahasa Indonesia template cart_reminder_local (example) with their first name, the items and the checkout link. Otherwise send the English one. Send one more reminder after 24 hours (example), never more than two. When they reply, answer in the language they write in, and address them as Kak, or Bapak or Ibu for formal messages. Answer questions about size, stock, shipping and payment from our store. If they want to buy here, confirm the items, address and total, and send a payment link. When the payment is received, confirm the order. If they reply STOP, opt them out.

Change the hours, timings and template names to your own before you paste it.

This template in other languages

Questions

Is a cart reminder in Bahasa Indonesia still a marketing template?

Yes. The language doesn’t change the category. Meta’s guidelines class cart reminders that ask the customer to check out as marketing, even if the customer asked for them.

Do I need a separate Bahasa Indonesia template?

Yes, for the first message. Each approved template has one language, so submit a Bahasa Indonesia version next to your English one. Replies after the customer answers are free text, in any language.

What if the customer writes in English, or mixes Bahasa Indonesia and English?

AeroChat replies in the language the customer writes in. If they mix Bahasa Indonesia with English words, or switch language halfway through the chat, AeroChat follows them. You don’t need to set a language per customer.

Can the customer pay in WhatsApp?

Yes. AeroChat sends a payment link in the chat and confirms the order once the payment is detected.

AeroChat also answers your customers in Bahasa Indonesia on every channel. See AI customer service in Bahasa Indonesia.

Send cart reminders in Bahasa Indonesia that answer the reply

Connect WhatsApp and your store, submit your Bahasa Indonesia cart template, paste the recipe, and leave a test checkout with your own number. Start your 7-day free trial. No credit card needed. See plans on the pricing page.

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On Shopify? Install AeroChat from the Shopify App Store.