Shopify Chatbot in Vietnam: Answer, Sell and Ship in Vietnamese on WhatsApp From Your Store
AeroChat is a Shopify chatbot that Vietnamese stores install from the Shopify App Store. It answers product, stock, shipping and order questions from your real Shopify data on WhatsApp, Messenger, Instagram, Telegram, web chat and email, in Vietnamese, English or a mix. It sends payment links in the chat, confirms cash on delivery orders and books delivery through the courier you connect, so the chat ends with the job done.
Vietnamese shoppers ask before they buy. “Còn size L không shop?”, “Ship ra Hà Nội mấy ngày?”, “Có COD không ạ?” (Is size L still available? How many days to Hanoi? Can I pay cash on delivery?) Many of these questions arrive on Messenger and WhatsApp, often late at night, during a livestream or before Tết, when nobody is free to reply. AeroChat is Built for Shopify. It reads the same store data your team sees and replies in the language the customer used, with the polite dạ and ạ customers expect from a shop.
What AeroChat does on a Vietnamese Shopify store
- Answers product and stock questions from your synced Shopify catalog, with the variant, the price in dong and whether it is in stock.
- Quotes shipping from your Shopify shipping rates, for your own city and for other provinces.
- Answers “where is my order?” after verifying the customer’s email or phone. It reads the order and tracking in Shopify. Orders are never stored. See order status on Shopify.
- Recommends products from your own catalog when a shopper describes what they need. See product recommendations.
- Takes payment in the chat. AeroChat sends a payment link for the agreed total and detects the payment automatically, so nobody checks a transfer screenshot. Airwallex is built in, and 2C2P connects through its API.
- Confirms COD orders on WhatsApp before you pack them. See cash on delivery confirmation in Vietnam.
- Books the delivery through DHL eCommerce, or same-day with Lalamove or GrabExpress, and sends the tracking number in the same chat.
- Changes and cancels orders within the rules you set, such as address changes before packing and cancellations.
What it looks like on WhatsApp
Customer: Shop ơi, váy hoa nhí màu xanh còn size S không ạ? Ship ra Hà Nội bao nhiêu? (ví dụ)
In English: Hi, is the blue floral dress still available in size S? How much is shipping to Hanoi?
AeroChat: Dạ còn ạ. Váy hoa nhí màu xanh size S giá 420.000đ, phí ship ra Hà Nội 35.000đ, nhận hàng trong 3 đến 4 ngày ạ (ví dụ). Chị muốn đặt luôn không ạ?
In English: Yes, it’s available. The blue floral dress in size S is 420,000 dong. Shipping to Hanoi is 35,000 dong and takes 3 to 4 days. Would you like to order?
Customer: Đặt 1 cái nha. Chuyển khoản trước được ko?
In English: One please. Can I pay first?
AeroChat: Dạ được ạ. Tổng 455.000đ, đây là link thanh toán ạ.
AeroChat: Dạ shop đã nhận thanh toán, cảm ơn chị ạ! Đơn #3172 đã được xác nhận, mã vận đơn VN0987654321 (ví dụ).
In English: Payment received, thank you! Order #3172 is confirmed. Tracking number VN0987654321.
In Shopify: order #3172 is created and marked paid. The shipment is created with the courier.
Copy this into AeroChat
When a customer wants to buy in the chat, follow these steps.
- Check the product and variant in our Shopify store and tell them the price in dong and whether it is in stock.
- Ask for their name, phone number and delivery address with house number, alley, ward and city or province, and quote shipping from our Shopify shipping rates.
- Create the order in Shopify and send a payment link for the total.
- When the payment comes through, mark the order paid and thank them.
- Create the shipment with our courier and send the tracking number.
- If they ask for cash on delivery, create the order as COD, send our COD confirmation template, and create the shipment as COD once they confirm.
- If they ask for a discount, offer only the codes we have approved.
Reply in the customer’s language. In Vietnamese, address the customer as anh or chị and use dạ and ạ.
Change the courier, the gateway, the forms of address and the discount rules to your own before you paste it.
Local systems it connects to in Vietnam
- Payments: Airwallex (built in, open an account if you don’t have one) and 2C2P. The payment methods the customer sees depend on what your account offers.
- Delivery: DHL eCommerce for parcels and pickups, and Lalamove or GrabExpress for same-day delivery in the city.
- Tracking: AfterShip and Track123, if you track parcels across several couriers.
- Marketplaces: AeroChat answers buyers in TikTok Shop buyer chat and supports Shopee and Lazada, alongside your Shopify store.
How to set it up
- Install AeroChat from the Shopify App Store and connect your store. Products sync automatically.
- Connect your WhatsApp Business number with embedded signup. With coexistence you can keep the WhatsApp Business app on the same number. Add Messenger, Instagram and web chat in the same dashboard.
- Describe your workflows in your own words, in Vietnamese or English, or paste the recipe above. AeroChat builds them.
- Add the API keys for the gateway or courier you use, in the dashboard.
- Turn the workflow on and test it from your own phone.
No code is needed. More on choosing a Shopify chatbot in what a Shopify AI chatbot should do, and on Vietnamese replies in AI customer service in Vietnamese.
Questions
Does it reply in Vietnamese?
Yes. AeroChat replies in the customer’s language, including Vietnamese, English and messages that mix the two or leave out the tone marks.
Does it work on Zalo?
Zalo is on AeroChat’s list of channels coming next. Today the same workflows run on WhatsApp, Messenger, Instagram, Telegram and web chat from one dashboard.
Can it hand a chat to my team?
Yes. AeroChat finishes the job in the chat where your rules allow it. When a request is outside the rules you set, such as a refund above your limit, it passes the chat to your team with the order details.
How much does it cost?
Plans are on the pricing page. WhatsApp message fees are charged by Meta. Vietnam falls under Meta’s “Rest of Asia Pacific” rate, as of November 2026. See WhatsApp pricing and WhatsApp Business API in Vietnam.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Put AeroChat on your Vietnamese Shopify store
Install it, connect WhatsApp, and ask your own number “Còn hàng không shop?” about your best seller.
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