Connect Track123 to WhatsApp and AI Chat for Shopify
Yes. AeroChat works directly with Track123. It reads each order’s shipments, delivery status, checkpoint history and tracking link from Track123 through its API, and answers “where is my order?” on WhatsApp, Instagram, web chat and every other channel your customers use.
If your Shopify store tracks shipments with Track123, AeroChat can answer tracking questions from the same data. A customer on WhatsApp, Instagram, Messenger, Telegram, web chat or email asks where their order is, and AeroChat replies with the latest scan, the carrier and the tracking link. Track123 follows parcels across many carriers, so the answer is the same whichever courier you used. Your Shopify store is built into AeroChat, and Track123 connects through its public API. You describe the workflow in your own words, AeroChat builds it, and Track123 stays the place your team manages tracking.
What you can do with Track123 and AeroChat
- Answer “where is my order?”. AeroChat finds the order in Track123 by its order number and replies with the delivery status, the latest scan and where it happened.
- Answer “where is this parcel?”. When a customer only has a tracking number, AeroChat looks up the order that holds it in Track123 and replies with the parcel’s status.
- Send the tracking link. AeroChat reads the order’s tracking page link from Track123 and sends it in the chat, so the customer can follow the parcel on their own.
- Share the delivery history. When a customer asks why a parcel has not moved, AeroChat reads the checkpoint history in Track123 and tells them each scan with its date and place.
- Explain a delivery problem and pass it on. When Track123 shows an exception, a failed attempt, an invalid address or a return to sender, AeroChat tells the customer what happened in plain words and hands the conversation to your team with the order details.
- Explain orders sent in more than one parcel. AeroChat reads each shipment on the order and tells the customer which items are in which parcel and where each one is.
What it looks like on WhatsApp
Customer: Hi, where’s my order #2291? (example)
AeroChat: Your order #2291 is out for delivery with UPS. The last scan was at 8:12 this morning at the Leeds depot. Here’s your tracking page: track.example.com/2291 (example).
In Track123: nothing changes. AeroChat read the order’s shipment status, latest scan and tracking link.
Customer: My parcel hasn’t moved in a week. Tracking 1Z999AA10123456784. (example)
AeroChat: I’m sorry about the wait. The carrier reports an exception: the address could not be found on 4 November. I’ve passed this to our team with your order details and they will contact you to confirm the address.
In Track123: nothing changes. AeroChat read the shipment’s status and sub-status, and handed the conversation to your team.
Customer: I only got part of my order #2307. (example)
AeroChat: Your order was sent in two parcels. The first, with the candles, was delivered yesterday. The second, with the diffuser, is in transit with DHL and was last scanned in Frankfurt this morning.
In Track123: nothing changes. AeroChat read both shipments on the order and their line items.
Works on every chat channel
Your customers message you wherever they already are. The same Track123 connection and the same workflows run on each of these channels, and Track123 stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to track an order by number, look up a parcel by tracking number, get the tracking link or ask why a parcel has not moved. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Ask the same questions in the chat on your Shopify store. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Shopify store is built into AeroChat: you install AeroChat from the Shopify App Store and connect the store in the dashboard, and it syncs your products and looks up orders. Track123 connects through the API of its Shopify app, documented in Track123’s help center. Through it, AeroChat looks up an order by its order number, its Shopify order ID or a tracking number, and reads the tracking data Track123 holds for it.
- What AeroChat reads from Track123: the order’s tracking page link and status, each shipment’s carrier, tracking number, delivery status and sub-status, latest scan and its time, checkpoint history with dates and places, the items in each shipment, and the carrier’s own tracking link.
- What AeroChat writes to Track123: nothing. Track123’s Shopify app API is for reading tracking data, so AeroChat answers from it and hands problems to your team.
To connect, open the Track123 app in your Shopify admin, go to Settings, then General, then API & Webhook, and copy the API key. AeroChat also needs your store’s myshopify name, for example “yourstore” from yourstore.myshopify.com. Track123’s API article does not name a plan for API access. If you do not see API & Webhook in your settings, ask Track123 support. Track123 follows parcels across many carriers. AeroChat has no partnership with Track123 or with any carrier.
You describe the workflow in your own words, for example “when a customer asks where their order is, look it up in Track123 by order number and reply with the latest scan”. AeroChat builds the workflow as a draft and asks for the Track123 API key by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Six ready-made workflows for Track123. Copy one into AeroChat, add your Track123 API key, and it runs on every channel.
1. Answer “where is my order?”
Copy this into AeroChat
When a customer asks where their order is, ask for the order number and the email on the order. Look up the order in Track123 by its number and check the email matches before you share anything. Reply with the delivery status, the latest scan with its time and place, and the carrier. If the order has not shipped yet, say so and give our usual dispatch time from the knowledge base. Reply in the customer’s language.
2. Answer “where is this parcel?”
Copy this into AeroChat
When a customer sends a tracking number, look up the order that holds it in Track123. Find the shipment with that tracking number and reply with its delivery status, latest scan and carrier. If Track123 finds no order for that number, ask for their order number instead. Only share details of the shipment they asked about.
3. Send the tracking link
Copy this into AeroChat
When a customer asks for their tracking link, ask for the order number and the email on the order. Look up the order in Track123, check the email matches, and send the order’s tracking page link with one line on its current status. If the order has not shipped, say the link will work once it ships.
4. Share the delivery history
Copy this into AeroChat
When a customer asks why their parcel has not moved, look up the order in Track123 and read the shipment’s checkpoint history. List the last three scans with date, place and what happened, newest first. If the last scan is more than 5 days old (example), apologize and hand the conversation to our team with the order number and tracking number.
5. Explain a delivery problem and pass it on
Copy this into AeroChat
When a shipment’s status in Track123 is Exception, Failed attempt or Expired, or the sub-status says invalid address or returned to sender, tell the customer what happened in one plain sentence. Apologize once. Hand the conversation to our team with the order number, tracking number, carrier and the latest scan. Do not promise a refund, a reshipment or a new delivery date yourself.
6. Explain orders sent in more than one parcel
Copy this into AeroChat
When a customer says part of their order is missing, look up the order in Track123. If it has more than one shipment, tell them which items are in each parcel, and the status and latest scan of each. If every shipment is delivered and items are still missing, hand the conversation to our team with the order number.
Who uses it
Shopify stores that ship across carriers and countries, such as clothing, beauty and home goods, use tracking in chat to answer “where is my order?” without a person looking it up. These recipes fit a store that runs on Shopify and Track123:
- Fashion stores: order tracking.
- Beauty stores: order tracking.
What stays in Track123
Track123 stays your record of shipments. Carrier detection, tracking pages, shipping notifications, delivery analytics and your Track123 settings all live there.
AeroChat handles the conversation. It reads tracking data to answer customers, explains delivery problems and passes them to your team, and leaves the rest to Track123.
WhatsApp workflows that use Track123
These end-to-end WhatsApp workflows run with Track123 and your Shopify store behind them. See them all in the WhatsApp workflows library.
- WhatsApp Order Tracking That Answers From Your Store Data
- WhatsApp Delivery Updates From Your Order and Shipping Data
- WhatsApp Complaint Handling With Tickets and Team Tasks
Questions
Does AeroChat work with Track123?
Yes. It connects through the API of Track123’s Shopify app with the API key from your own Track123 settings. It is not a Track123 product, and AeroChat has no partnership with Track123.
Can customers look up an order by email alone?
No. Track123’s Shopify app API looks up orders by order number, Shopify order ID or tracking number. The recipes ask for the order number and check the email on the order before sharing anything.
Does AeroChat send tracking updates on its own?
The recipes answer when the customer asks. Track123 keeps sending the shipping notifications you have set up in Track123.
Which plan do I need?
On the Track123 side, you need the API key from Settings, General, API & Webhook. Track123’s API article does not name a plan for API access (as of November 2026). On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Answer tracking questions from Track123 in chat
Install AeroChat, paste the tracking recipe, add your Track123 API key, and ask your own chat where your last order is.
7-day free trial.