Shopify Chatbot in the United Kingdom: Answer, Sell and Ship on WhatsApp From Your Store
AeroChat is a Shopify chatbot that UK stores install from the Shopify App Store. It answers product, stock, delivery and order questions from your real Shopify data on WhatsApp, Instagram, Messenger, Telegram, web chat and email. It sends payment links in the chat, answers Klarna questions, starts returns and books delivery through Sendcloud or ShipStation, so the chat ends with the job done.
UK shoppers ask before they buy and after they order. “Is the size 12 back in?”, “Will it come by Saturday?”, “Can I return it if it doesn’t fit?”, “Where’s my parcel?” Many of these questions come in at night, at weekends, or during Black Friday, Boxing Day and the January sales, when nobody is free to reply. AeroChat is Built for Shopify. It reads the same store data your team sees and replies straight away, in the customer’s language.
What AeroChat does on a UK Shopify store
- Answers product and stock questions from your synced Shopify catalog, with the variant, the price in pounds and whether it is in stock.
- Quotes delivery from your Shopify shipping rates, including next-day options and the rates you set for the Highlands and islands or Northern Ireland.
- Answers “where is my order?” after verifying the customer’s email or phone. It reads the order and tracking in Shopify. Orders are never stored. See order status on Shopify.
- Recommends products from your own catalog when a shopper describes what they need. See product recommendations.
- Takes payment in the chat. AeroChat sends a payment link for the agreed total and detects the payment automatically. Airwallex is built in, and Stripe, PayPal and Mollie connect through their APIs.
- Answers buy now, pay later questions for orders paid with Klarna, such as where a refund is up to.
- Starts returns in the chat through Loop Returns or AfterShip Returns, inside the return window you set.
- Books the delivery through Sendcloud or ShipStation, and sends the tracking number in the same chat.
- Changes and cancels orders within the rules you set, such as address changes before packing and cancellations.
What it looks like on WhatsApp
Customer: Hi, I bought the wool coat in size 10 last week, order #9284. It’s a bit tight. Can I swap it for a 12? (example)
AeroChat: To keep your order private, can you confirm the email you ordered with?
Customer: priya.shah@example.co.uk
AeroChat: Thanks, Priya. Order #9284 is within the 30-day return window (example), and the wool coat is in stock in size 12. I’ve started an exchange. Here’s your prepaid return label. The size 12 ships as soon as the parcel is scanned at drop-off.
Customer: Perfect, thank you!
In Shopify: the exchange is logged on order #9284. The return label is created in Sendcloud, and the new size is reserved.
Copy this into AeroChat
When a customer asks to exchange an item for another size, follow these steps.
- Ask for the email or phone number they ordered with, and find the order in our Shopify store.
- Check the order date against our 30-day return window (example). If it is outside the window, tell them politely and pass the chat to our team.
- Check that the new size is in stock and tell them.
- Create a return label in Sendcloud (example) and send it in the chat.
- Add a note to the order with the exchange and the new size.
- When the return parcel is scanned, create the new shipment and send the tracking number.
- If the new size is out of stock, offer a refund to the original payment method instead.
Reply in the customer’s language.
Change the return window, the shipping software and the refund rules to your own before you paste it.
Local systems it connects to in the UK
- Payments: Airwallex (built in, open an account if you don’t have one), Stripe, PayPal and Mollie. Buy now, pay later: Klarna.
- Delivery: Sendcloud, ShipStation and Easyship. Tracking questions can also run through AfterShip.
- Returns: Loop Returns and AfterShip Returns.
- Accounting: Xero, Sage Accounting and QuickBooks Online connect through their APIs, for invoice questions your Shopify data does not cover.
- Reviews: Trustpilot, to invite a review after delivery.
How to set it up
- Install AeroChat from the Shopify App Store and connect your store. Products sync automatically.
- Connect your WhatsApp Business number with embedded signup. With coexistence you can keep the WhatsApp Business app on the same number. Add Instagram, Messenger and web chat in the same dashboard.
- Describe your workflows in your own words, or paste the recipe above. AeroChat builds them.
- Add the API keys for the gateway, returns app or shipping software you use, in the dashboard.
- Turn the workflow on and test it from your own phone.
No code is needed. More on choosing a Shopify chatbot in what a Shopify AI chatbot should do. Running WhatsApp for your store? Read WhatsApp Business API in the United Kingdom.
Questions
Does it only work on WhatsApp?
No. The same workflows run on WhatsApp, Instagram, Messenger, Telegram, email and the web chat on your Shopify store, from one dashboard.
Can it hand a chat to my team?
Yes. AeroChat finishes the job in the chat where your rules allow it. When a request is outside the rules you set, such as a refund above your limit or a damaged item, it passes the chat to your team with the order details.
Can it answer customers who write in other languages?
Yes. AeroChat replies in the customer’s language, so a shopper who writes in Polish, Urdu or Spanish gets an answer in the same language.
How much does it cost?
Plans are on the pricing page. WhatsApp message fees are charged by Meta, and the UK has its own rate on Meta’s rate card, as of November 2026. See WhatsApp pricing.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Put AeroChat on your UK Shopify store
Install it, connect WhatsApp, and ask your own number whether your best seller will arrive by Saturday.
7-day free trial.