Connect Trustpilot to WhatsApp and AI Chat for Shopify
Yes. AeroChat works directly with Trustpilot. It reads your TrustScore, star rating and reviews from Trustpilot, and creates review invitation links and email invitations through Trustpilot’s API, on WhatsApp, Instagram, web chat and every other channel.
If your Shopify store collects reviews on Trustpilot, two things come up in chat. New shoppers ask “are you legit?” before they buy, and happy customers say thanks after delivery, which is a good moment to ask for a review. AeroChat answers the first with your real TrustScore and recent reviews, and turns the second into a review invitation, on WhatsApp, Instagram, Messenger, Telegram, web chat or email. Your Shopify store is built into AeroChat, and Trustpilot connects through its public API. You describe the workflow in your own words, AeroChat builds it, and Trustpilot stays the place your reviews live.
What you can do with Trustpilot and AeroChat
- Check the store’s TrustScore. AeroChat reads your TrustScore, star rating and number of reviews from Trustpilot and shares them when a shopper asks whether your store can be trusted.
- Read store reviews. AeroChat reads your latest Trustpilot service reviews and sums up what customers say about delivery, quality or service, with a link to your profile.
- Get a review invitation link. AeroChat creates a unique Trustpilot invitation link for the customer and sends it in the chat.
- Send an email invitation after delivery. AeroChat creates a Trustpilot email invitation with one of your templates, timed for after the order arrives.
- Read product reviews. If you collect product reviews on Trustpilot, AeroChat reads the reviews for the product a shopper is asking about.
- Check a product’s star rating. AeroChat reads the star rating and review count for a product from Trustpilot’s product review summary.
What it looks like on WhatsApp
Customer: Never heard of you before. Are you legit? (example)
AeroChat: Fair question. We’re rated 4.6 out of 5 on Trustpilot from 1,240 reviews. Most recent reviews mention fast delivery and easy returns. You can read them all here: [your Trustpilot profile link].
In Trustpilot: nothing changes. AeroChat read your business profile and recent reviews.
Customer: The jacket arrived, love it! (example)
AeroChat: Great to hear, thank you! If you have a minute, would you share your experience on Trustpilot? Here is your link: [Trustpilot invitation link].
In Trustpilot: a service review invitation link was created for this customer, with the order number as the reference.
Works on every chat channel
Your customers message you wherever they already are. The same Trustpilot connection and the same workflows run on each of these channels, and Trustpilot stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to check your TrustScore, read reviews or get a review invitation link. Voice notes are transcribed, so a spoken question works too. | |
| Ask the same questions by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Ask the same questions on your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Ask the same questions to your business on Telegram. |
| Web chat | Ask the same questions in the chat on your Shopify store. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Shopify store is built into AeroChat: you install AeroChat from the Shopify App Store and connect the store in the dashboard, and it syncs your products and looks up orders. Trustpilot connects through its public API, documented at developers.trustpilot.com. Your Trustpilot profile is a business unit tied to your store’s domain, and AeroChat uses your order number as the reference on each invitation, so the two parts line up.
- What AeroChat reads from Trustpilot: your business unit with its TrustScore, stars and review counts, your latest service reviews, product reviews and product rating summaries, and your invitation templates.
- What AeroChat writes to Trustpilot: service review invitation links, and email invitations for service and product reviews with the template and send time you choose.
To connect, create an API application in your Trustpilot Business account. It gives you an API key and an API secret. Reading your score and reviews uses the API key alone. Creating invitations uses the key and secret together, as a business user. Trustpilot’s API comes with its API module, an add-on for Trustpilot Business users, and its Enterprise plan includes API module tier 1, as of November 2026. Invitations created through the API count toward your Trustpilot invitation allowance.
You describe the workflow in your own words, for example “when a shopper asks if we’re legit, read our TrustScore from Trustpilot and share it with a link to our reviews”. AeroChat builds the workflow as a draft and asks for the Trustpilot API key and secret by name. You enter them in the AeroChat dashboard. They never pass through the conversation.
Workflows to copy
Six ready-made workflows for Trustpilot. Copy one into AeroChat, add your Trustpilot key, and it runs on every channel.
1. Check the store’s TrustScore
Copy this into AeroChat
When a shopper asks whether our store is legit, safe or trustworthy, read our business unit from Trustpilot. Tell them our TrustScore, star rating and total number of reviews in one short message, with a link to our Trustpilot profile. Add our returns and delivery promises from the knowledge base if they help. Reply in the customer’s language.
2. Read store reviews
Copy this into AeroChat
When a shopper asks what other customers say about us, read our latest service reviews from Trustpilot. Sum up the common points in two or three short sentences, good and bad, without quoting names. Send the link to our Trustpilot profile so they can read them all. Never change or leave out what reviews say to make us look better.
3. Get a review invitation link
Copy this into AeroChat
When a customer says their order arrived or thanks us, or asks how to leave a review, check their identity first: match the email or phone number on their Shopify order. Create a Trustpilot service review invitation link with their name, email, locale and the order number as the reference. Send the link with one friendly line asking them to share their experience.
4. Send an email invitation after delivery
Copy this into AeroChat
When a customer’s Shopify order is marked delivered, create a Trustpilot email invitation for them with our service review template, their name, email and locale, and the order number as the reference. Set the send time for 3 days after delivery (example). Do this for every delivered order, whatever the customer said in chat.
5. Read product reviews
Copy this into AeroChat
When a shopper asks what people think of a product, find the product SKU in Shopify. Read the Trustpilot product reviews for that SKU. Sum up the common points in two or three short sentences and give the star rating. If there are no reviews yet, say so and answer from the product description.
6. Check a product’s star rating
Copy this into AeroChat
When a shopper asks for a product’s rating, or compares two products, find the SKUs in Shopify and read the Trustpilot product review summary for each. Tell them the star rating and number of reviews for each product in one short message.
Who uses it
Shopify stores that rely on trust to win first-time buyers, such as fashion, electronics and home goods stores selling across borders, use Trustpilot to collect and show reviews. These pages fit a store that runs on Shopify and Trustpilot:
- Review requests after delivery and the WhatsApp review requests workflow.
- WhatsApp review request templates to copy.
Collect product reviews with an app on your store instead? See Judge.me, Okendo or Yotpo Reviews.
What stays in Trustpilot
Trustpilot stays your record of reviews. Your profile, TrustScore, review replies, invitation templates, invitation allowance and widgets all live there. Every invitation AeroChat creates shows in Trustpilot like one sent from your Trustpilot Business account.
AeroChat handles the conversation. It shares your real score and reviews, invites customers to review, and passes anything else to your team.
Questions
Does AeroChat work with Trustpilot?
Yes. It connects through Trustpilot’s public API with an API key and secret from your own Trustpilot Business account. It is not a Trustpilot product, and AeroChat has no partnership with Trustpilot.
Can AeroChat post reviews or reply to them?
No. Customers write their own reviews on Trustpilot through the invitation link. AeroChat reads reviews and creates invitations. Replies to reviews stay with your team in Trustpilot.
Can I send review invitations on WhatsApp after delivery?
Yes, inside an open conversation. Outside the 24-hour customer service window, a business-initiated WhatsApp message needs an approved template. See WhatsApp message templates.
Which plan do I need?
On the Trustpilot side, you need the API module add-on or the Enterprise plan, as of November 2026. On the AeroChat side, Workflows via Skills are on every plan, with a 7-day free trial. See AeroChat pricing.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Answer “are you legit?” in chat
Install AeroChat, paste the TrustScore recipe, add your Trustpilot key, and ask your own store whether it can be trusted from WhatsApp.
7-day free trial.