Shopify Chatbot in Thailand: Answer, Sell and Ship in Thai on WhatsApp From Your Store
AeroChat is a Shopify chatbot that Thai stores install from the Shopify App Store. It answers product, stock, shipping and order questions from your real Shopify data on WhatsApp, Messenger, Instagram, Telegram, web chat and email, in Thai, English or a mix. It sends payment links in the chat, confirms cash on delivery orders and books delivery with Flash Express, so the chat ends with the job done.
Thai shoppers ask before they buy. “มีไซซ์ L ไหมคะ”, “ส่งต่างจังหวัดกี่วัน”, “เก็บเงินปลายทางได้ไหม” (Is size L available? How many days to the provinces? Can I pay cash on delivery?) Many of these questions arrive on Messenger and WhatsApp, often late at night or during an 11.11, 12.12 or payday sale, when nobody is free to reply. AeroChat is Built for Shopify. It reads the same store data your team sees and replies in the language the customer used, with the polite tone Thai customers expect.
What AeroChat does on a Thai Shopify store
- Answers product and stock questions from your synced Shopify catalog, with the variant, the price in baht and whether it is in stock.
- Quotes shipping from your Shopify shipping rates, for Bangkok and for the provinces.
- Answers “where is my order?” after verifying the customer’s email or phone. It reads the order and tracking in Shopify. Orders are never stored. See order status on Shopify.
- Recommends products from your own catalog when a shopper describes what they need. See product recommendations.
- Takes payment in the chat. AeroChat sends a payment link for the agreed total and detects the payment automatically, so nobody checks a transfer slip. Airwallex is built in, and Omise and 2C2P connect through their APIs.
- Confirms COD orders on WhatsApp before you pack them. See cash on delivery confirmation in Thailand.
- Books the delivery. AeroChat creates the shipment with Flash Express, as COD where needed, and sends the tracking number in the same chat.
- Changes and cancels orders within the rules you set, such as address changes before packing and cancellations.
What it looks like on WhatsApp
Customer: สวัสดีค่ะ ครีมกันแดดสูตรบางเบา ขนาด 50 ml ยังมีของไหมคะ ส่งเชียงใหม่กี่บาทคะ (ตัวอย่าง)
In English: Hello, is the light sunscreen in 50 ml still in stock? How much is shipping to Chiang Mai?
AeroChat: สวัสดีค่ะ มีของค่ะ ครีมกันแดดสูตรบางเบา 50 ml ราคา 590 บาท ค่าส่งไปเชียงใหม่ 45 บาท ได้รับภายใน 2 ถึง 3 วันค่ะ (ตัวอย่าง) รับเลยไหมคะ
In English: Hello, yes it’s in stock. The light sunscreen 50 ml is 590 baht. Shipping to Chiang Mai is 45 baht and takes 2 to 3 days. Would you like to order?
Customer: เอา 2 หลอดค่ะ จ่ายออนไลน์ได้ไหมคะ
In English: Two tubes please. Can I pay online?
AeroChat: ได้ค่ะ ยอดรวม 1,225 บาท นี่คือลิงก์ชำระเงินค่ะ
AeroChat: ได้รับชำระเงินแล้วค่ะ ขอบคุณมากค่ะ คำสั่งซื้อ #2048 จัดส่งโดย Flash Express เลขพัสดุ TH0198765432B (ตัวอย่าง)
In English: Payment received, thank you. Order #2048 ships with Flash Express. Tracking number TH0198765432B.
In Shopify: order #2048 is created and marked paid. The shipment is created in Flash Express.
Copy this into AeroChat
When a customer wants to buy in the chat, follow these steps.
- Check the product and variant in our Shopify store and tell them the price in baht and whether it is in stock.
- Ask for their delivery address with sub-district, district, province and postcode, and quote shipping from our Shopify shipping rates.
- Create the order in Shopify and send a payment link for the total.
- When the payment comes through, mark the order paid and thank them.
- Create the shipment with Flash Express and send the tracking number.
- If they ask for cash on delivery, create the order as COD, send our COD confirmation template, and create the shipment as COD once they confirm.
- If they ask for a discount, offer only the codes we have approved.
Reply in the customer’s language. In Thai, use ค่ะ at the end of polite sentences.
Change the courier, the gateway, the polite ending and the discount rules to your own before you paste it.
Local systems it connects to in Thailand
- Payments: Airwallex (built in, open an account if you don’t have one), Omise and 2C2P. The payment methods the customer sees depend on what your account offers.
- Delivery: Flash Express, DHL eCommerce, and Lalamove or GrabExpress for same-day delivery in the city.
- Tracking: AfterShip and Track123, if you track parcels across several couriers.
- Marketplaces: AeroChat answers buyers in TikTok Shop buyer chat and supports Shopee and Lazada, alongside your Shopify store.
How to set it up
- Install AeroChat from the Shopify App Store and connect your store. Products sync automatically.
- Connect your WhatsApp Business number with embedded signup. With coexistence you can keep the WhatsApp Business app on the same number. Add Messenger, Instagram and web chat in the same dashboard.
- Describe your workflows in your own words, in Thai or English, or paste the recipe above. AeroChat builds them.
- Add the API keys for the gateway or courier you use, in the dashboard.
- Turn the workflow on and test it from your own phone.
No code is needed. More on choosing a Shopify chatbot in what a Shopify AI chatbot should do, and on Thai replies in AI customer service in Thai.
Questions
Does it reply in Thai?
Yes. AeroChat replies in the customer’s language, including Thai, English and messages that mix the two. You set the polite ending, ค่ะ or ครับ, to match your shop’s voice.
Does it work on Facebook Messenger?
Yes. Messenger, Instagram, WhatsApp, Telegram and web chat run the same workflows from one dashboard, so a customer who messages your Facebook page gets the same answers.
Can it hand a chat to my team?
Yes. AeroChat finishes the job in the chat where your rules allow it. When a request is outside the rules you set, such as a refund above your limit, it passes the chat to your team with the order details.
How much does it cost?
Plans are on the pricing page. WhatsApp message fees are charged by Meta. Thailand falls under Meta’s “Rest of Asia Pacific” rate, as of November 2026. See WhatsApp pricing and WhatsApp Business API in Thailand.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Put AeroChat on your Thai Shopify store
Install it, connect WhatsApp, and ask your own number in Thai whether your best seller is in stock.
7-day free trial.