Pre-Orders in Chat for Wix
Yes. AeroChat takes pre-orders for your Wix Stores products in the chat. It reads the inventory item for the exact variant in Wix to see if it is open for preorder, tells the shopper the preorder message you wrote, creates a cart with the item and sends the Wix checkout link. The pre-order lands in Wix when the shopper pays, on WhatsApp and every other channel.
This recipe turns “when is it coming?” into a paid pre-order instead of a lost shopper. Part of connecting Wix to WhatsApp and AI chat.
What happens today
A new release or a popular restock is announced, and the messages start: “can I order it now?”, “when will it ship?”, “will it arrive before the holidays?”. Someone answers each one by hand and sends the product link. Shoppers who wait for a reply buy elsewhere, and the ones who did pre-order ask again every week when it ships.
The flow that works
- The shopper asks about a product that is not in stock yet.
- AeroChat finds the exact variant in Wix and reads its inventory item. Wix shows whether it is in stock, out of stock or available for preorder.
- If the variant is open for preorder, AeroChat tells the shopper the preorder message you set in Wix, such as the date it ships from. If there is no message, it says no date is confirmed yet.
- If the variant is out of stock and not open for preorder, it says so and offers a back-in-stock email instead.
- If the shopper wants it, AeroChat confirms the variant and quantity, creates a cart in Wix and sends the checkout link.
- The shopper pays on your Wix checkout. When the order appears in Wix, AeroChat confirms it in the chat with the order number.
- When the shopper later asks when it ships, AeroChat reads the order and the current preorder message, and replies with the latest date you set.
What it looks like on WhatsApp
Customer: Is the Linen shirt in sage, size M, available yet? (example)
AeroChat: Not yet, but you can pre-order it now. The sage Linen shirt ships from 5 December (example). Size M is US$64. Would you like one?
Customer: Yes, one please.
AeroChat: Here’s your checkout link for 1 sage Linen shirt, size M: checkout link (example). Shipping is added at checkout. I’ll confirm your order number once it’s placed.
Customer: Paid!
AeroChat: Thanks, your pre-order 10418 (example) is confirmed. It ships from 5 December.
In Wix: a cart with the sage Linen shirt, size M, is created. Order 10418 (example) appears in Wix when the shopper pays, with the shirt on preorder.
The recipe
Copy this into AeroChat
When a customer asks about a product that is out of stock or not released yet, follow these steps.
- Find the product and the exact variant in Wix, such as the size and color. Read its inventory item.
- If it is available for preorder, tell them the preorder message from Wix. If there is no message, say no date is confirmed yet. Never guess a date.
- If it is out of stock and not available for preorder, say so. Offer the closest variant in stock, or an email when it is back.
- If they want to pre-order, confirm the variant and quantity. Create a cart in Wix with that item and send the checkout link. Say shipping is added at checkout.
- When their order appears in Wix, confirm the order number and the date it ships from.
- When a customer asks about a pre-order they placed, check the email or phone on the order matches, and reply with the current preorder message for that item.
Never promise a date we have not set. Never share another customer’s order. Reply in the customer’s language.
If you only open pre-orders for some colors or sizes, say which in step 2 before you paste it.
What to connect
- Wix. Built in. Connect your Wix site from the AeroChat dashboard and approve the access Wix asks for. AeroChat syncs your products, coupons, discounts, shipping options, blog posts and site pages, and looks up orders for a verified customer.
- Wix API key. In Wix’s API Keys Manager, the site owner creates a key with permission for reading inventory and managing carts, and copies the site ID. Paste both in when AeroChat asks. Inventory items with their preorder settings, and carts with their checkout link, are documented at dev.wix.com.
- Preorder in Wix Stores. Turn on preorder for the variants you sell ahead of stock, and write the preorder message shoppers should see. Wix’s docs note that preorder can’t be turned on for digital products or products sold as subscriptions.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Wix, add the API key, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which products and variants take pre-orders, and the ship date you are confident about.
- The preorder message, and when you update it as the date moves.
- Whether AeroChat offers a similar product that is in stock today.
The result to expect
Shoppers who ask about a product that is coming soon can pre-order it in the same chat, and every pre-order sits in Wix like any other order. “When does it ship?” gets the date you set, every time.
Measure it with your own numbers: pre-orders started in chat, how many of those checkouts are paid, and ship-date questions answered without handover, for a month before and after.
Next: see the pre-order workflow across every channel, how to keep pre-order customers updated on ship dates and the Wix Stores stock check.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Wix site and email, with the same Wix connection behind it. See what each channel does on the Wix integration page.
Channel versions: WhatsApp ordering.
Take your first pre-order in chat
Connect Wix, turn on preorder for one variant, and pre-order it from your own number.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Wix for you, free. See plans.