Wix Stores Product and Stock Check in Chat
Yes. AeroChat checks Wix Stores stock in the chat. It finds the exact variant the shopper wants, reads its inventory item in Wix, and says whether it is in stock, out of stock or available for preorder, then offers a back-in-stock email when it is sold out, on WhatsApp and every other channel.
This recipe answers “do you have it in medium?” from the inventory Wix keeps for each variant, and turns a sold-out answer into a request you can follow up. Part of connecting Wix Stores to WhatsApp and AI chat.
What happens today
A shopper sees a dress they like and asks if the medium in green is available. Someone opens the product in Wix, checks the variant, and replies. If it is sold out, the conversation ends there, and the shopper buys somewhere else or forgets. Nobody records that they wanted it.
The flow that works
- The shopper asks about a product, a size or a color.
- AeroChat finds the product in Wix and the variant that matches their choices.
- It reads the inventory item for that variant: its availability status and, where you track quantity, how many are left.
- If it is in stock, it gives the price and the product link.
- If it is available for preorder, it says so plainly, so the shopper knows it ships later.
- If it is out of stock, it suggests the closest variant that is in stock and offers a back-in-stock email for the one they wanted.
What it looks like on WhatsApp
Customer: Do you have the Linen Wrap Dress in green, size M? (example)
AeroChat: The green in M is sold out right now. The green in L and the sand color in M are both in stock at US$89. Would you like an email when the green M is back?
Customer: Yes please, ana@example.com
AeroChat: Done. You’ll get an email from us as soon as the green M is back in stock.
In Wix: AeroChat read the inventory items for the dress and created a back-in-stock notification request for the green M with Ana’s email.
The recipe
Copy this into AeroChat
When a shopper asks if a product is available, follow these steps.
- Find the product in Wix. If they have not said which size, color or other option they want, ask.
- Find the variant that matches and read its inventory item.
- If it is in stock, give the price and the product link. Do not share exact stock numbers unless fewer than 5 are left (example).
- If it is available for preorder, say it can be ordered now and ships when the new stock arrives.
- If it is out of stock, suggest up to two variants or similar products that are in stock.
- Then offer an email when it is back. If they want one, ask for their email and create a Wix back-in-stock notification request for that exact variant.
Only quote prices and products from Wix. Never promise a restock date. Reply in the customer’s language.
Change the low-stock rule in step 3 to your own before you paste it, or remove it.
What to connect
- Wix. Built in. Connect your Wix site from the AeroChat dashboard, and your products sync automatically.
- Wix API key. In Wix’s API Keys Manager, the site owner creates a key with permission to read inventory and manage back-in-stock requests, and copies the site ID. Paste both in when AeroChat asks. Inventory items are documented at dev.wix.com.
- Back-in-stock collection. Switch on back-in-stock requests in Wix Stores, so Wix collects them and sends the email when the item returns.
If you stock items in more than one location, each variant has an inventory item per location. Tell AeroChat in the recipe which location counts for online orders.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Wix, add the API key, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Whether shoppers see exact stock counts, or only in stock and out of stock.
- Which products AeroChat may suggest instead of a sold-out one.
- Whether preorder items are offered in the chat.
The result to expect
Stock questions get an exact answer for the variant the shopper wants, while they are still deciding. Sold-out answers turn into back-in-stock requests in Wix, so you can see which items people are waiting for.
Measure it with your own numbers: stock questions answered by hand per week, and back-in-stock requests collected from chat.
See also: stock and back-in-stock questions in chat and reorders in chat with Wix Stores.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Wix site and email, with the same Wix connection behind it. See what each channel does on the Wix Stores integration page.
Channel versions: WhatsApp stock questions.
Check stock from Wix in the chat
Connect Wix, paste the recipe, set one variant to out of stock and ask your own number for it.
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