Abandoned Cart Recovery in Chat for Wix
Yes. AeroChat recovers abandoned carts in the chat, with your Wix store built in. When a shopper messages you after leaving checkout, AeroChat finds their abandoned checkout in Wix, reads back what was in it, answers the question that stopped them, such as delivery cost, size or stock, and sends the link that takes them back to the same checkout, on WhatsApp, your Wix site chat and every other channel.
This recipe turns “I was about to buy, but…” into a finished order in the same conversation. Part of connecting Wix to WhatsApp and AI chat.
What happens today
A shopper fills their cart, reaches checkout and stops. Usually one question stops them: what delivery costs, whether the size runs small, whether it arrives before a date. Wix can send an abandoned checkout email through Wix Automations. When the shopper replies with a question, it lands in an inbox, and by the time someone answers, the shopper has bought somewhere else. Finding their checkout by hand and pasting the link back is work few teams do.
The flow that works
- The shopper messages you, from your site chat, from a link in your reminder email, or by replying to a reminder you sent.
- AeroChat asks for the email they used at checkout and finds their abandoned checkout in Wix.
- It reads back the items and total and asks what stopped them.
- It answers from your Wix data: shipping options for their area, live stock for the option they chose, and your size and delivery pages.
- If the price is the problem and your rules allow it, it tells them about a coupon you are running.
- It sends the checkout link from the abandoned checkout, so the shopper lands on the same checkout with the cart filled in.
What it looks like on WhatsApp
Customer: Hi, I left a lamp in my cart last night. Is delivery to Miami really US$18? (example)
AeroChat: Let me check. Which email did you use at checkout?
Customer: rosa@example.com
AeroChat: Thanks, Rosa. Your cart has the Arc floor lamp in brass at US$129. Standard delivery to Miami is US$18, and orders over US$150 ship free (example). You can also use code LIGHT10 for 10% off this week (example). Here is your checkout, with the lamp still in it.
Customer: Great, done.
In Wix: nothing changed until Rosa paid. AeroChat read the abandoned checkout and its checkout link. When she completed it, Wix marked the checkout as recovered and created the order.
The recipe
Copy this into AeroChat
When a shopper says they left items in their cart or stopped at checkout, follow these steps.
- Ask for the email they used at checkout. Find their most recent abandoned checkout in Wix. If there is none, help them find the product instead.
- Read back the items, options and total in one line.
- Ask what stopped them, if they have not said.
- Answer from our Wix data: shipping options for their area, live stock for the option in the cart, and our Shipping and Size Guide pages.
- If price is the problem, tell them about the coupon LIGHT10 (example) if it is active. Never invent another discount.
- Send the checkout link from the abandoned checkout so they return to the same cart.
- If an item is now out of stock, say so and suggest the closest option that is in stock.
Do not push a shopper who says they are just looking. Never invent a delivery date. Reply in the customer’s language.
Change the coupon and the pages you name to match your store before you paste it.
What to connect
- Wix. Built in. Connect your Wix site from the AeroChat dashboard. Products, stock, coupons and shipping options are already synced.
- Wix API key. In Wix’s API Keys Manager, the site owner creates a key with permission to read abandoned checkouts, and copies the site ID. Paste both in when AeroChat asks. Abandoned checkouts and their checkout links are documented at dev.wix.com.
- Your reminder email. If you send one with Wix Automations, add a WhatsApp link to it, so shoppers with a question can reply in chat. See cart abandonment.
Wix only creates an abandoned checkout once the shopper has reached checkout, or for a site member who left a cart. A visitor who never got that far has no checkout to recover, so AeroChat helps them find the product again.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Wix, add the API key, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which coupon AeroChat may mention, and for which carts.
- Whether you send WhatsApp reminders at all. A reminder you send outside the 24-hour customer service window has to be an approved marketing template, and it can go only to shoppers who agreed to WhatsApp messages. See WhatsApp message templates.
- What AeroChat says when an item in the cart has sold out.
The result to expect
Shoppers who come back with a question get the answer and their cart back in one conversation, while they still want to buy. Your team stops looking up checkouts by hand.
Measure it with your own numbers: recovered checkouts that started with a chat, and orders placed the same day as the chat, for a month before and after.
Next: see the abandoned cart recovery workflow across every channel and the WhatsApp abandoned cart templates.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Wix site and email, with the same Wix connection behind it. See what each channel does on the Wix integration page.
Channel versions: WhatsApp abandoned cart recovery.
Win back your first abandoned cart in chat
Connect Wix, paste the recipe, leave a test cart at checkout and ask your own number about it.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Wix for you, free. See plans.