How Do I Get Customers to Leave Reviews After Delivery?
Ask at the right moment, on the channel the customer already uses, and make it one tap to leave the review. AeroChat waits until the order shows as delivered in Shopify, then asks how it went. Happy customers get a direct link to review the product in your reviews app. Customers with a problem get help in the same chat, so it’s fixed before it turns into a bad review. Your reviews app still collects and shows the reviews.
WhatsApp rules from Meta’s developer docs: template category guidelines, checked 11 November 2026.
Why it happens
Reviews come up again and again on the Shopify Community. A new store with no sales asks how to get its first reviews when reviews are what make people buy. Others want to collect Google Customer Reviews after purchase without adding another app. A store with a physical boutique wants its in-person reviews on the website. A dropshipper got one-star reviews about slow shipping and asks whether to hide them. And some stores want a cheaper reviews app as their volume grows.
Most customers who are happy don’t think to leave a review. Most who are unhappy do. An email request arrives with dozens of others and gets ignored.
The usual fixes and their limits
- A reviews app, such as Judge.me, Loox, Okendo, Yotpo Reviews, Junip or Stamped. These collect, moderate and show reviews, and send request emails. Email open rates decide how many requests are seen.
- Asking by hand. Personal and effective for the first few orders. It doesn’t keep up as orders grow.
- A discount for a review. Gets more reviews. Check your reviews app’s rules and local advertising law before you offer one.
- Hiding bad reviews. Shoppers notice when every review is five stars. Fixing the problem before the review is written does more.
How to handle it in chat with AeroChat
When Shopify shows an order as delivered, AeroChat waits a few days and then messages the customer on the channel they used. It asks a short question about the order. If they’re happy, it sends a direct link to review that product in your reviews app. If something went wrong, it doesn’t send the review link. It helps instead: checks the order, opens a return or replacement request, or passes it to your team. On WhatsApp, a message sent outside the 24-hour customer service window needs an approved template. Meta says a generic request for feedback won’t be approved as a utility template, so plan for it to be a marketing template.
AeroChat: Hi Rina, your Ceramic pour-over set arrived on Monday (example). How is it working out?
Customer: Love it, makes great coffee.
AeroChat: So glad to hear it. Would you leave a quick review? It takes under a minute: [link]
Customer: Done!
Another customer: “The lid arrived cracked.” AeroChat: Sorry about that. Could you send a photo? I’ll arrange a replacement lid for you.
In your reviews app: Rina’s five-star review appears on the product page after moderation.
Copy this into AeroChat
When an order is marked as delivered in Shopify, follow these steps.
- Wait three days (example). Then message the customer, using our approved review request template on WhatsApp, and ask how the order is working out.
- If they reply positively, send the review link for that product from Judge.me (example).
- If they report a problem, do not send the review link. Ask for details and a photo, then open a return or replacement request in Shopify, or hand the conversation to our team.
- If they don’t reply, do not send a second message.
- If they ask to stop messages, opt them out and confirm it.
Only message customers who opted in. Reply in the customer’s language.
Change the timing and reviews app to match your store before you paste it. A starting point is in our review request templates.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store. AeroChat sees when an order is delivered and which products it contained.
- Your reviews app. Connected through its API, so AeroChat sends the right product’s review link.
- WhatsApp Business, with an approved template and customer opt-in. See template approval.
Questions
Is a WhatsApp review request a utility or marketing message?
Meta’s guidelines say a generic feedback request won’t be approved as utility. Expect it to be a marketing template, which needs marketing opt-in.
Is it fair to send the review link only to happy customers?
Check your reviews app’s rules and the law where you sell. You can send the link to everyone and still help customers with problems first.
How do I get my first reviews as a new store?
Ask every early customer personally after delivery. AeroChat does that for each order without you having to remember.
Where can I read more?
See review requests on WhatsApp and review requests.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Ask for reviews where customers reply
Install AeroChat, connect your reviews app, and mark a test order as delivered.
7-day free trial.