Connect Junip to WhatsApp and AI Chat for Shopify
Yes. AeroChat works directly with Junip. It reads your Junip product reviews, star ratings, photo reviews, fit ratings and store reviews through Junip’s Display API, and answers shoppers from them on WhatsApp, Instagram, web chat and every other channel they use.
If your Shopify store collects reviews with Junip, those reviews answer most of the doubts shoppers bring to chat. Does it run small? Will it suit dry skin? What does it look like on a real person? AeroChat answers from what your buyers wrote in Junip, while the shopper is still deciding. Your Shopify store is built into AeroChat, and Junip connects through its Display API. You describe the workflow in your own words, AeroChat builds it, and Junip stays the place your team manages reviews.
What you can do with Junip and AeroChat
- Answer “what do other buyers say?”. AeroChat reads the Junip reviews for the product the shopper asks about and sums up what buyers said, with a short quote.
- Share a product’s star rating. AeroChat replies with the product’s average rating, number of ratings and the share of reviewers who recommend it.
- Send photo reviews of a product. AeroChat reads only the reviews with photos and sends a few, so the shopper sees the product on real customers.
- Answer fit questions from fit ratings. Where you collect product traits in Junip, such as fit, AeroChat reads the average and tells the shopper which way the product runs.
- Find reviews from buyers like them. Where reviewers answer questions such as skin type or usual size, AeroChat reads those answers and quotes reviews from people with the same answer.
- Answer “is this store legit?”. AeroChat reads your store rating, rating count and recent store reviews from Junip.
- Send the review form. When a customer wants to leave a review, AeroChat sends them the link to Junip’s review form for that product.
What it looks like on WhatsApp
Customer: Does the Ridge fleece run big? I’m usually a medium. (example)
AeroChat: The Ridge fleece has 4.6 stars from 212 ratings, and 94% of reviewers recommend it. On fit, buyers rate it a little loose on average. Several mediums say they sized down to a small for a closer fit. Would you like the small or the medium?
In Junip: nothing changes. AeroChat read the product’s rating, fit trait and reviews.
Customer: Can I see what the Dune tote looks like on someone? (example)
AeroChat: Here are three photo reviews of the Dune tote. One buyer wrote: “Holds my laptop and lunch with room to spare.” It has 4.8 stars from 89 ratings.
Customer: Love it. Ordering now.
In Junip: nothing changes. AeroChat read the reviews with photos for that product.
Customer: I’ve never heard of you, is your store reliable? (example)
AeroChat: Fair question. Our store has 4.9 stars from 1,340 store reviews in Junip. A recent one says: “Arrived in 3 days, exactly as pictured.” We also offer 30-day returns (example).
In Junip: nothing changes. AeroChat read the store’s rating and recent store reviews.
Works on every chat channel
Your customers message you wherever they already are. The same Junip connection and the same workflows run on each of these channels, and Junip stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to ask what buyers say, see the rating, see photo reviews, ask about fit or get the review form. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Ask the same questions in the chat on your Shopify store. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Your Shopify store is built into AeroChat: you install AeroChat from the Shopify App Store and connect the store in the dashboard, and it syncs your products and looks up orders. Junip connects through its Display API, documented at junip.co/docs/api/v1. Junip built this API for showing reviews on custom displays. Through it, AeroChat reads products, product reviews, store reviews and their ratings. Junip lets AeroChat find reviews by your Shopify product ID, so the two parts line up.
- What AeroChat reads from Junip: product reviews with their rating, text, photos, verified buyer flag and your public response, a product’s average rating, rating count, rating breakdown and recommended percentage, product traits such as fit, reviewer answers such as skin type, and your store rating and store reviews.
- What AeroChat writes to Junip: nothing. For new reviews, AeroChat sends the customer the link to Junip’s own review form, so every review goes through Junip.
To connect, open your Junip admin, go to Settings, then Store, and copy your store key. Junip lists “API & Custom Apps” on its Premium plan, as of November 2026. If you are on another plan, check with Junip before you set this up.
You describe the workflow in your own words, for example “when a shopper asks about fit, read the product’s Junip fit rating and reviews and tell them which size to choose”. AeroChat builds the workflow as a draft and asks for the Junip store key by name. You enter it in the AeroChat dashboard. It never passes through the conversation.
Workflows to copy
Seven ready-made workflows for Junip. Copy one into AeroChat, add your Junip store key, and it runs on every channel.
1. Answer “what do other buyers say?”
Copy this into AeroChat
When a shopper asks what people think of a product, or asks about quality, comfort or delivery, find the product in our Shopify catalog and read its Junip reviews by the Shopify product ID. Reply with the average rating and number of ratings, then sum up what buyers say about the thing they asked in two or three sentences, with one short quote. If there are no reviews yet, say so and answer from the product description. Never make up a review. Reply in the customer’s language.
2. Share a product’s star rating
Copy this into AeroChat
When a shopper asks whether a product is good or well rated, read the product from Junip and reply in one line with its average rating, number of ratings and the percentage of reviewers who recommend it. Then offer to share what buyers say about fit or quality.
3. Send photo reviews of a product
Copy this into AeroChat
When a shopper asks to see a product on a real person, or asks what it looks like in real life, read the product’s Junip reviews with photos only. Send up to three photos with a one-line quote from each review. If there are no photo reviews, say so and send the product images from our Shopify catalog.
4. Answer fit questions from fit ratings
Copy this into AeroChat
When a shopper asks whether a product runs small, big or true to size, read the product’s traits from Junip. If it has a fit trait, read the average and the scale labels and tell them which way it runs, for example “a little loose”. Add one or two reviews that mention size. Suggest a size only if the reviews support it, and check that size is in stock in Shopify.
5. Find reviews from buyers like them
Copy this into AeroChat
When a shopper describes themselves, for example their skin type or usual size, read the product’s Junip reviews with the reviewer answers included. Find reviews where the reviewer gave the same answer and sum up what they said, with one short quote. If none match, say so and sum up all reviews.
6. Answer “is this store legit?”
Copy this into AeroChat
When a shopper asks whether our store is trustworthy or real, read our store rating and rating count from Junip and one recent store review. Reply with both and the quote. Add our returns window and delivery times from the knowledge base. Do not sound defensive.
7. Send the review form
Copy this into AeroChat
When a customer says they love their order and wants to leave a review, check their order in Shopify and confirm which product they mean. Send them the link to Junip’s review form for that product, using our store key and the product ID. Thank them. If they are unhappy, do not send the form. Ask what went wrong and help them, or hand the conversation to our team.
Who uses it
Shopify stores where buyers want proof before they pay, such as fashion, beauty and outdoor gear, use reviews in chat to answer fit, skin and quality questions. These recipes fit a store that runs on Shopify and Junip:
- Fashion stores: size and fit questions and product recommendations.
- Beauty stores: ingredient and skin questions and product recommendations.
What stays in Junip
Junip stays your record of reviews. Review requests, moderation, replies, review widgets, traits and reviewer questions all live there. New reviews come in through Junip’s own form, and you manage them the same way as always.
AeroChat handles the conversation. It reads reviews, ratings and photos to answer shoppers, sends happy customers to the review form, and leaves the rest to Junip.
WhatsApp workflows that use Junip
These end-to-end WhatsApp workflows run with Junip and your Shopify store behind them. See them all in the WhatsApp workflows library.
Questions
Does AeroChat work with Junip?
Yes. It connects through Junip’s Display API with the store key from your own Junip admin. It is not a Junip product, and AeroChat has no partnership with Junip.
Can AeroChat send photo reviews on WhatsApp?
Yes. Junip marks which reviews have photos, so AeroChat can read only those and send a few with a short quote.
Can customers leave a Junip review in the chat?
AeroChat sends them the link to Junip’s review form for the right product. The review goes into Junip like any other and through your usual moderation.
Which plan do I need?
On the Junip side, Junip lists API & Custom Apps on its Premium plan, as of November 2026. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Put your Junip reviews to work in chat
Install AeroChat, paste the reviews recipe, add your Junip store key, and ask your own chat whether your best seller runs small.
7-day free trial.