Can I Use One AI for Every Channel I Sell On?
Yes. AeroChat answers on every channel you sell on from one set of product details, policies and workflows. You train it once and connect each channel: WhatsApp, Instagram, Messenger, Telegram, web chat, email, Shopee, Lazada and TikTok Shop buyer chat. AeroChat’s engine decides what it may do on each channel from the rules you write, so it can check orders and take payment on your own channels and answer product questions in marketplace chat.
Why sellers end up with several bots
Most chat tools started with one channel. A seller adds a WhatsApp bot, then an Instagram auto-responder, then the marketplace’s own auto-reply. Each one is trained separately and answers a little differently. When a price or a return rule changes, it changes in one place and stays out of date in the others. Sellers describe customers quoting one channel’s answer back on another.
The usual fixes and their limits
- Keep separate bots. Each works on its own. You maintain several sets of answers and several bills.
- Pick one channel and push customers there. Easier for you, but buyers keep messaging where they found you.
- A general AI chatbot. It answers questions. Without your store, payment and courier connected, it can’t finish the job. See chatbot vs AI agent.
How it works in AeroChat
AeroChat reads the customer’s intent, and its engine checks your rules before any action. On WhatsApp, Instagram, Messenger and web chat, it can verify the customer, look up the order, send a payment link and confirm the order when payment is detected. In marketplace chat it answers from your product details and policies. You describe each workflow in your own words, in any language, and AeroChat builds it as a draft for you to switch on.
Buyer (TikTok Shop buyer chat): What’s the difference between the 30ml and 50ml set? (example)
AeroChat: Both sets have the cleanser and serum. The 50ml set adds the night cream and a larger serum bottle. If you use the serum daily, the 50ml lasts about two months (example).
Customer (WhatsApp): Same question, and I’ll take the 50ml. (example)
AeroChat: The 50ml set adds the night cream and a larger serum bottle. That’s US$62 (example). Here’s your payment link. I’ll confirm your order as soon as it’s paid.
Behind the replies: one product sheet, two channels. On WhatsApp the engine allowed a payment link. In TikTok Shop chat it did not.
Copy this into AeroChat
Use the same product details and policies on every channel, with these rules per channel.
- WhatsApp, Instagram, Messenger and web chat: answer questions, check order status after verifying the order number and email or phone, and send a payment link when the customer wants to buy.
- Shopee, Lazada and TikTok Shop buyer chat: answer product, size, delivery and return questions. Never send outside links or payment links there.
- Email: answer the same questions and give order status the same way.
If our details don’t cover a question, say our team will confirm and hand it over. Reply in the customer’s language.
What to connect
- Your store. Shopify, WooCommerce, Wix or the Google Sheets store.
- Payment. Airwallex is built in. Other gateways connect through their API.
- Every channel you sell on. All connect from the same dashboard.
See how this works across systems: channels on one side, systems on the other.
Questions
Can I give one channel different rules?
Yes. Add a line for that channel in the workflow, for example no outside links in marketplace chat, or a different greeting on Instagram.
Where do the answers come from?
From the product details, pages and policies you train AeroChat on, and from the systems you connect. See knowledge base training.
What if it doesn’t know the answer?
It says your team will confirm and hands the conversation over, instead of guessing. See stop an AI chatbot giving wrong answers.
Can I connect it to Claude or ChatGPT?
Yes. Connect AeroChat to your AI assistant and describe the workflow there, and AeroChat builds it.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Train it once, answer everywhere
Connect your store and two channels, then ask both the same product question.
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On Shopify? Install AeroChat from the Shopify App Store.