Zaapi vs AeroChat: Unified Inbox vs Finishing the Sale in Chat
Zaapi brings social, messaging and marketplace chats into one inbox with an AI agent, and AeroChat runs the customer’s request inside the chat, from the question to the payment confirmation. Zaapi suits a seller that needs LINE and wants marketplace reviews in the same inbox. AeroChat suits an online store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with Shopee and Lazada supported and AI responses included in the plan.
Zaapi and AeroChat at a glance
| Zaapi | AeroChat | |
|---|---|---|
| What it is | A unified inbox with an AI agent, automations, broadcasts and marketplace review management | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Plans with 3 seats included, from $59 a month billed yearly, plus VAT, with AI messages bought at $40 per 1,000 | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | WhatsApp, Facebook, Instagram, TikTok, LINE, Shopee, Lazada, Gmail, Outlook and web chat | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | AI agent for routine questions, FAQs, appointments and lead qualification, automation flows from Pro, Shopify flow triggers on Advanced | Answers from your store data, verifies the customer before sharing an order, sends a payment link and confirms payment, books delivery and runs any workflow you describe |
| Setup | Connect channels. Shopify and HubSpot from Pro, webhooks, OpenAPI and MCP from Advanced | Connect your store (Shopify, WooCommerce or Wix) and channels. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Zaapi details from zaapi.com/pricing and zaapi.com, checked 11 November 2026.
Where AeroChat is different
AI responses come with the plan
Zaapi sells AI messages in packs on top of the plan. AeroChat plans are sized by AI responses, and your team’s replies never use the allowance.
It finishes the sale in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. The customer never types “paid”, and AeroChat never sees card numbers or holds your funds.
Your store from the first plan
Shopify, WooCommerce and Wix are built in on every AeroChat plan. AeroChat verifies the customer, reads the order and answers product, stock and delivery questions from the store.
Describe a workflow and it is built
Instead of drawing a flow, you describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Any system with a public API connects this way. See the integrations it already has pages for.
When Zaapi may suit you better
- You need LINE. Zaapi lists LINE, including LINE broadcasts. AeroChat does not list LINE today.
- You manage marketplace reviews. Zaapi shows Shopee and Lazada reviews in the inbox and automates replies on Advanced.
Pricing as of November 2026
Zaapi plans from its pricing page, which shows prices in dollars excluding 7% VAT. Yearly billing saves 25%. Each plan includes 3 seats.
| Zaapi plan | Monthly | Billed yearly, per month | Extra seat a month |
|---|---|---|---|
| Basic | $79 | $59 | $35 or $26 |
| Pro | $129 | $97 | $49 or $37 |
| Advanced | $179 | $134 | $65 or $49 |
| Enterprise | Contact sales | Contact sales | Custom |
AI messages are bought separately at $40 per 1,000.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Every plan has a 7-day free trial and no limit on admin users, and your team’s replies don’t count toward the plan. Payment links and WhatsApp broadcasts start on Growth. See current plans on the pricing page.
Switching from Zaapi to AeroChat
- Connect your store and channels. Shopify, WooCommerce and Wix are built in, and your WhatsApp number can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your workflows. Order status, returns, bookings and taking payment in the chat. AeroChat builds each one from your description.
- Recreate your approved templates. Business-initiated WhatsApp messages outside the 24-hour window need approved templates. See WhatsApp message templates.
- Run both for a while if you like. AeroChat can answer on one channel while you compare, then take over the rest.
Questions
Is AeroChat or Zaapi better for an online store?
If you want customers to pay and get delivery updates in the chat, with AI responses included, AeroChat is the better fit. If you need LINE and marketplace review management, Zaapi is an option to look at.
Does AeroChat support Shopee and Lazada?
Yes. AeroChat supports Shopee and Lazada, and answers buyers in TikTok Shop buyer chat.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link and confirms the order once it is paid.
Can I keep my WhatsApp number?
Yes, and it can stay on the WhatsApp Business app on your phone at the same time.
See AeroChat finish a sale
Sign up, connect your store and WhatsApp, and ask your own number for a product you sell. Then say “I’ll take it”.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.