Best WhatsApp Chatbot in Indonesia in 2026: What to Look For and Seven Options
The best WhatsApp chatbot in Indonesia is AeroChat. It answers your customers on WhatsApp in Bahasa Indonesia, English or a mix of both, from your Shopify, WooCommerce or Wix store. It checks orders after verifying the customer, confirms cash on delivery orders before you ship, sends a payment link and confirms the order once the payment is detected. Indonesian systems such as Midtrans, Xendit, DOKU and AnterAja connect through their APIs, and AeroChat supports Shopee, Lazada and TikTok Shop buyer chat. Below are the criteria that matter for an Indonesian seller, then AeroChat and six other options with who each one suits.
What actually matters in a WhatsApp chatbot in Indonesia
- It writes natural Bahasa Indonesia. Customers write casually, with abbreviations and English mixed in. The chatbot should read that and reply in the same tone.
- It confirms COD orders. Cash on delivery is common in Indonesia. Confirming each COD order in WhatsApp before dispatch cuts parcels that come back. See COD confirmation in Indonesia.
- It connects to Indonesian payments. Customers pay by bank transfer, virtual account, QRIS and e-wallets. A payment link that is detected automatically saves checking transfer screenshots by hand.
- It knows where the parcel is. “Paket saya sudah sampai mana?” is a daily question. A chatbot that reads the courier’s tracking answers it.
- It covers the marketplaces. Most Indonesian sellers also sell on Shopee, Lazada or TikTok Shop.
- It runs on the WhatsApp Business API. See the WhatsApp Business API in Indonesia.
The options
1. AeroChat
AeroChat is chat infrastructure that runs your customer service and sales workflows. On WhatsApp it answers from your products, stock, shipping rates and orders, verifies the customer before sharing an order, transcribes voice notes and replies in the customer’s language. For COD orders it asks the customer to confirm before you dispatch. It sends an Airwallex payment link, or a Midtrans, Xendit or DOKU link once you connect them, and confirms the order when the payment comes in. The same workflows run on Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, and it supports Shopee and Lazada. See a WhatsApp chatbot for online sellers in Indonesia.
- Suits: Indonesian sellers who want orders confirmed, paid and tracked in WhatsApp, across their own store and marketplaces.
- Pricing model: flat monthly plans sized by AI responses, in US dollars, with no per-resolution fees. Your team’s replies use no credits. 7-day free trial. See the pricing page.
2. SleekFlow
A messaging platform with a team inbox, broadcasts, a flow builder and AI agents, covering WhatsApp, Instagram, Messenger, WeChat, LINE and Viber. With Shopify on Pro and above, your team can send a Shopify checkout link or a Stripe payment link.
- Suits: teams that run WhatsApp broadcasts across several messaging apps.
- Pricing model: Pro is US$109 a month billed yearly, and WhatsApp number hosting is US$15 a month plus message fees, as of November 2026.
- Limitation: its channel list does not include TikTok Shop or email. See SleekFlow vs AeroChat.
3. respond.io
A customer conversation platform with WhatsApp, TikTok, Instagram, Facebook, chat, email and calls in one inbox, with AI agents and workflows.
- Suits: sales teams that want WhatsApp in a wider inbox with calls.
- Pricing model: by plan with users and monthly active contacts, from US$79 a month billed annually on Starter for 5 users, as of November 2026.
- Limitation: WhatsApp fees are not included in any plan. See respond.io alternatives.
4. Wati
A WhatsApp-first platform with a team inbox, broadcasts, chatbots and the Astra AI agent, with Shopify and WooCommerce integrations for order confirmations and shipping updates.
- Suits: sellers who send many WhatsApp broadcasts.
- Pricing model: plans billed annually with users and AI credits included, shown in local currency on its pricing page, with template charges on top, as of November 2026.
- Limitation: its pages do not list Indonesian couriers or payment gateways. See Wati alternatives.
5. Jubelio Chat
A chat app from Jubelio, the Indonesian store management system, that gathers WhatsApp and marketplace messages from Shopee, Tokopedia, Lazada and Blibli into one dashboard, with an AI assistant that suggests replies and quick-reply templates.
- Suits: Indonesian sellers who already manage stock and orders in Jubelio.
- Pricing model: Jubelio says Jubelio Chat is free, as of November 2026.
- Limitation: the AI suggests replies for your team to send. It does not answer customers on its own.
6. ManyChat
An automation platform for Instagram, TikTok, WhatsApp, Messenger, Telegram, SMS and email, built for creators and social-first businesses.
- Suits: brands that grow through Instagram and want WhatsApp marketing flows in the same builder.
- Pricing model: by active contacts a month. WhatsApp needs a paid plan, with Pro from US$29 a month billed annually for 2,500 contacts, as of October 2026.
- Limitation: it is built for marketing flows more than order lookups, COD confirmation and payment. See ManyChat WhatsApp alternative.
7. 360dialog
A WhatsApp Business API provider that gives you API access per number, for your own developers or a software partner to build on.
- Suits: sellers with a developer who want to build their own WhatsApp flows.
- Pricing model: per number per month, from €49 on Regular, with Meta’s message fees added, as of November 2026.
- Limitation: there is no inbox or chatbot in the API plan itself.
Indonesian systems AeroChat connects to
Airwallex payment links are built in. These Indonesian systems connect through their APIs when you describe the workflow and paste in the key:
- Payments: Midtrans, Xendit and DOKU.
- Delivery: JNE and SiCepat for tracking, pickups and shipping quotes.
- Marketplaces: Shopee, Lazada and TikTok Shop.
Comparison table
| Chatbot | Priced by | Answers on its own | Marketplaces |
|---|---|---|---|
| AeroChat | AI responses a month | Yes, from your store and connected systems | TikTok Shop, Shopee, Lazada |
| SleekFlow | Seats, contacts and AI credits | Yes, AI agents | Not listed |
| respond.io | Users and contacts | Yes, AI agents | Not listed |
| Wati | Users and AI credits | Yes, Astra AI agent | Not listed |
| Jubelio Chat | Free, per Jubelio | No, suggests replies | Shopee, Tokopedia, Lazada, Blibli |
| ManyChat | Active contacts | Yes, flows and AI | Not listed |
| 360dialog | Per number per month | No, API only | Not listed |
Facts from each company’s own pages, checked 11 November 2026: SleekFlow, respond.io, Wati, Jubelio Chat, 360dialog. ManyChat from its own pricing and WhatsApp pages, checked 31 October 2026. Meta’s template message charges apply on every platform.
How to pick in Indonesia
- If you take COD: pick a chatbot that confirms every COD order in WhatsApp before you dispatch.
- If customers pay by transfer or virtual account: pick one that detects the payment through your gateway, so nobody checks screenshots.
- If you ship with JNE or SiCepat: pick one that reads the tracking and answers “sudah sampai mana?” itself.
- If you run Shopify: see a Shopify chatbot for Indonesia.
Questions
What is the best WhatsApp chatbot in Indonesia?
AeroChat. It answers in Bahasa Indonesia from your store, confirms COD orders, takes payment and confirms the order in WhatsApp, and connects to Midtrans, Xendit, DOKU, JNE and SiCepat through their APIs.
Can AeroChat confirm cash on delivery orders?
Yes. When a COD order comes in, AeroChat asks the customer on WhatsApp to confirm it before you dispatch, and marks the answer on the order.
Does AeroChat work with Midtrans or Xendit?
Yes. Airwallex is built in, and Midtrans, Xendit and DOKU connect through their APIs when you describe the workflow and add your key.
Can I keep my WhatsApp number on my phone?
Yes. Your number can stay on the WhatsApp Business app while it runs on AeroChat. See WhatsApp coexistence.
Try AeroChat on your WhatsApp number
Sign up, connect your store and WhatsApp, and message your number in Bahasa Indonesia asking if your best seller is still available. Then place a test COD order.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.