Best WhatsApp Chatbot for Shopify in 2026: What to Look For and Eight Options
The best WhatsApp chatbot for Shopify is AeroChat. It answers from your Shopify products, stock and orders inside WhatsApp, verifies the customer before sharing an order, sends a payment link and confirms the order without the customer leaving the chat, and your number can stay on the WhatsApp Business app on your phone. The same workflows run on Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email. Below are the criteria that matter, then AeroChat and seven other options with who each one suits.
What actually matters in a WhatsApp chatbot for Shopify
- It runs on the WhatsApp Business API. A chatbot needs the API, not only the app on your phone. Check whether you can keep using the WhatsApp Business app on the same number. See WhatsApp Business app vs API.
- It reads your Shopify store. Customers ask about stock, sizes, shipping and their order. The answers must come from your live store data. See WISMO.
- It verifies the customer before sharing an order. A phone number alone is not always enough to prove who someone is.
- It can take payment in WhatsApp. On WhatsApp there is no cart button. A chatbot that sends a payment link and confirms the order in the chat finishes the sale there. See payment link.
- Broadcasts follow the rules. Messages outside the customer service window need approved templates and opt-in. See WhatsApp message templates.
- You can price it. Meta charges for template messages on every platform. On top of that, tools charge by AI replies, contacts, seats or resolutions. See how WhatsApp pricing works.
The options
1. AeroChat
AeroChat is chat infrastructure that runs your customer service and sales workflows, Built for Shopify. On WhatsApp it answers from your products, stock, shipping rates and orders, verifies the customer before sharing an order, recommends products, and sends an Airwallex payment link, then confirms the order once it is paid. In Malaysia it books delivery with POS Malaysia and sends the tracking number in the same thread. Voice notes are transcribed, replies come in the customer’s language, and broadcasts to opted-in customers start on Growth. Your number can stay on the WhatsApp Business app on your phone at the same time.
- Suits: Shopify stores that sell and serve on WhatsApp and want the sale finished in the chat.
- Pricing model: flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies use no credits, and admin users are not limited. 7-day free trial. See the pricing page.
2. Zipchat
An AI agent for ecommerce brands, with WhatsApp, Instagram, Messenger and email beside its website chat, AI search and product page answers.
- Suits: stores that want WhatsApp handled by the same agent as their website chat and AI search.
- Pricing model: by AI replies, with all channels included, from US$64 a month billed annually for 750 replies, as of November 2026. See Zipchat vs AeroChat.
3. SleekFlow
A messaging platform with a team inbox, broadcasts, a flow builder and AI agents. With Shopify on Pro and above, your team sees order and cart context and can send a Shopify checkout link or a Stripe payment link.
- Suits: teams that run WhatsApp broadcasts and also need WeChat, LINE or Viber.
- Pricing model: by seats, monthly active contacts and AI credits. Pro is US$109 a month billed yearly, and WhatsApp number hosting is US$15 a month plus message fees, as of November 2026. AI agent Shopify actions such as building a cart need Premium. See SleekFlow vs AeroChat.
4. Wati
A WhatsApp-first platform with a team inbox, broadcasts, chatbots and the Astra AI agent, plus Instagram, Facebook, TikTok and web chat.
- Suits: stores that send a lot of WhatsApp broadcasts and want a team inbox for the replies.
- Pricing model: plans billed annually with users and Wati AI credits included, shown in local currency on its pricing page. The Shopify add-on is US$4.99 a month, and template message charges come on top, as of November 2026.
5. Rep AI
An AI sales and support agent for Shopify that works on the website first, with WhatsApp, Instagram, Messenger and email as add-ons.
- Suits: stores that sell mostly on the website and want WhatsApp as a second channel.
- Pricing model: by monthly website sessions, plus US$0.75 per AI-resolved conversation on WhatsApp and the other messaging channels, or US$0.50 billed annually, as of November 2026. See Rep AI vs AeroChat.
6. Chatty
A Shopify AI chatbot and live chat app with WhatsApp, Instagram, Messenger and email in one inbox, depending on plan.
- Suits: small Shopify stores that want an AI chatbot at a low starting price.
- Pricing model: by AI conversations, from Basic at US$19.99 a month for 100, with extra AI conversations at US$0.40 each, as of November 2026. See Chatty vs AeroChat.
7. Tidio
Live chat and a help desk with the Lyro AI agent and automated Flows, with WhatsApp, Instagram, Messenger and email listed on every plan.
- Suits: small teams whose main channel is website live chat and who want WhatsApp in the same inbox.
- Pricing model: by conversations. Starter is US$24.17 a month for 100 billable conversations, and Lyro starts at US$32.50 a month for 50 AI conversations, as of November 2026.
8. ManyChat
An automation platform for Instagram, TikTok, WhatsApp, Messenger, Telegram, SMS and email, built for creators and social-first businesses, with Shopify among the tools it connects to through Zapier or its API.
- Suits: brands that grow through Instagram and want WhatsApp marketing flows in the same builder.
- Pricing model: by active contacts a month. WhatsApp needs a paid plan, with Pro from US$29 a month billed annually for 2,500 contacts, and WhatsApp message charges paid through a ManyChat wallet, as of October 2026. Once your number is connected, ManyChat says you can’t see or answer those chats in the WhatsApp Business app. See ManyChat WhatsApp alternative.
Comparison table
| Chatbot | Priced by | WhatsApp in the plan | Payment inside WhatsApp |
|---|---|---|---|
| AeroChat | AI responses | Yes | Yes, Airwallex link, confirmed in the chat |
| Zipchat | AI replies | Yes, all channels included | Adds items to the cart |
| SleekFlow | Seats, contacts and AI credits | Yes, plus US$15 a month number hosting | Shopify checkout or Stripe payment link |
| Wati | Users and AI credits | Yes | Not stated on its pricing page |
| Rep AI | Website sessions | Add-on, per AI-resolved conversation | Not stated on its pricing page |
| Chatty | AI conversations | By plan | Not stated on its pricing page |
| Tidio | Conversations | Listed on every plan | Not stated on its pricing page |
| ManyChat | Active contacts | Paid plans only | Not stated on its pricing page |
Prices and channels from each company’s own pricing page or FAQ, checked 11 November 2026: Zipchat, SleekFlow, Wati, Rep AI, Chatty, Tidio. ManyChat from its own pricing and WhatsApp pages, checked 31 October 2026. Meta’s template message charges apply on every platform.
How to pick for your store
- If WhatsApp is where most of your customers message you: pick a chatbot that treats WhatsApp as a full channel, with order lookups and payment, not an add-on.
- If you want to keep the WhatsApp Business app on your phone: check that the tool supports using the app and the API on the same number.
- If you send promotions: check how broadcasts work, how opt-in is collected and what each message costs.
- If you also sell on Instagram or TikTok Shop: pick a chatbot that runs the same workflows there.
For a wider look that also covers Instagram and Messenger, see our earlier post on Shopify WhatsApp, Instagram and Messenger chatbots.
Questions
What is the best WhatsApp chatbot for Shopify?
AeroChat. It answers from your Shopify store inside WhatsApp, checks orders after verifying the customer, and takes payment and confirms the order in the same chat.
Can I keep the WhatsApp Business app on my phone?
Yes, with AeroChat. Your number can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
Can customers pay inside WhatsApp?
Yes. AeroChat sends an Airwallex payment link in the chat, detects the payment and confirms the order. The customer never has to type “paid”. AeroChat never sees card numbers and never holds your funds.
Do I pay Meta as well as the chatbot?
Meta charges for WhatsApp template messages whichever tool you use. See how WhatsApp pricing works.
Try the best WhatsApp chatbot for Shopify on your store
Install AeroChat, connect your store and your WhatsApp number, and message it asking whether your best seller is in stock. Then say “I’ll take it”.
7-day free trial.