Best Shopify WhatsApp / Instagram / Messenger Chatbots 2026

If you’re searching for the best Shopify WhatsApp chatbot, or a tool that can automate conversations across Instagram DMs and Facebook Messenger, this 2026 guide compares the strongest AI chatbots for multi-channel automation.

Today’s shoppers message brands directly on WhatsApp, Instagram, and Messenger more than email. A powerful Shopify AI chatbot ensures you reply instantly, manage orders, recover carts, and run personalised conversations across all channels.

Top AI Tools for Shopify WhatsApp, Instagram & Messenger

 1. AeroChat.ai — Best Overall WhatsApp + Instagram + Messenger Chatbot for Shopify (2026)

AeroChat.ai leads 2026 as the most complete multi-channel chatbot for Shopify stores. It automates replies across WhatsApp, Instagram DMs, Messenger, and your website, all powered by deep Shopify API integration.

Key Features

• WhatsApp Commerce Automation

• Instagram DM Flows (FAQs, product suggestions, replies to comments)

• Messenger AI support + sales flows

• Real-time order tracking, refunds, and exchanges

• Unified inbox for all channels

• AI trained on FAQs, products, and store policy

• AI product recommendations & cart building

• Auto-message triggers based on user behaviour

Why AeroChat.ai Ranks #1

• Best multi-channel Shopify API integration

• Handles sales + customer support + order workflows

• Reduces workload by 50–80%

• Ideal for stores that rely heavily on WhatsApp & Instagram

Pros

• Extremely accurate replies

• 24/7 automated support

• Beautiful UI for brands

• Works on all channels with one setup

Cons

• Advanced features on paid plans

• Too powerful for very small stores

Pricing

From $36/month.

If you haven’t seen how AeroChat.ai compares to web chatbots, read the full breakdown here:
Best Shopify Chatbot Apps (2026 Edition)

2. Zoko — Best for WhatsApp-First Stores

Zoko focuses heavily on WhatsApp Commerce and offers solid automation flows for Shopify.

Key Features

• WhatsApp broadcast campaigns

• Abandoned cart messages

• COD verification

• WhatsApp Catalogue

• Flow automation for support

Pros

• Designed specifically for WhatsApp

• Great for markets like UAE, India, Pakistan

Cons

• Not strong for Instagram DMs

• Lacks deep AI personalisation

Pricing

Usage-based pricing.

3. Tidio Omnichannel + Lyro AI

Tidio now supports Instagram and Messenger alongside its website chat.

Key Features

• Instagram DM automation

• Messenger bot flows

• Lyro AI for instant replies

• Order lookup

Pros

• Easy UI

• Good starting point for multi-channel brands

Cons

• WhatsApp integration requires add-ons

Pricing: £0–£45/month.
Best For: Small to medium stores.

4. Interakt (Meta Partner)

A strong competitor for WhatsApp-focused automation.

Key Features

• WhatsApp verified templates

• Order updates & abandoned cart alerts

• Broadcast messages

• WhatsApp API integrations

Pros

• Excellent reliability

• Cheap WhatsApp messaging at scale

Cons

• No Instagram DM integration

• Not ideal for AI-first automation

Pricing: Affordable, template-based.

5. ManyChat — Best for Instagram DM Automation

Known as the leader in Instagram DM automation, ManyChat is perfect for creators and DTC brands.

Key Features

• IG keyword triggers

• Auto-reply to comments

• DM flows

• WhatsApp and Messenger bots

• Seamless Shopify product linking

Pros

• Best in class for Instagram automation

• Simple visual flow builder

Cons

• Not AI-driven

• More marketing-focused than support-focused

Pricing: Freemium + Pro plans.

6. WATI — Strong WhatsApp Automation for Support Teams

A Meta-approved WhatsApp Business API provider focused on customer support.

Key Features

• Shared WhatsApp inbox

• Team routing

• WhatsApp auto messages

• Integrations with Shopify

Pros

• Reliable for high message volumes

• Works well with large support teams

Cons

• AI replies limited

• Not a multi-channel tool

Pricing: Mid-tier.

7. Trengo — Good All-in-One Inbox for WhatsApp + IG + Messenger

A unified inbox system with automation features.

Key Features

• Multi-channel support inbox

• WhatsApp, IG, FB Messenger

• Workflow automations

• Auto replies

Pros

• Excellent for teams

• Centralised communication

Cons

• AI capabilities are basic

Pricing: Business-tiered.

8. SleekFlow — Strong for Cross-Border WhatsApp Commerce

Ideal for stores selling internationally.

Key Features

• WhatsApp automation

• Seamless Shopify order notifications

• IG + Messenger support

• Payment link generator

Pros

• Great for multi-currency markets

• Good CRM features

Cons

• AI not as advanced as AeroChat.ai

Pricing: £xx/month depending on plan.

9. Respond.io — Best for Complex Team Routing

Great for large customer support operations.

Key Features

• WhatsApp + Instagram + Messenger

• Team routing

• CRM integrations

• Automation workflows

Pros

• Huge automation flexibility

• Good for enterprise-level operations

Cons

• Set-up takes time

• AI support limited

Pricing: Tiered plans.

10. Chatfuel — Messenger-First Automation

Once the biggest Messenger bot builder, still relevant today.

Key Features

• Messenger flows

• WhatsApp automation

• Broadcasting

• Shopify product linking

Pros

• Veteran in the space

• Good for Messenger-heavy brands

Cons

• Limited AI

• Less relevant outside Facebook ecosystem

Pricing: Subscription + usage.

Comrison Table of WhatsApp / Instagram / Messenger Chatbots for Shopify (2026)

Which Shopify WhatsApp / Instagram / Messenger Chatbot Is Best in 2026?

Best Overall (All Channels):

 AeroChat.ai — unmatched integration + AI + automation.

Best for WhatsApp-First Stores:

Zoko or WATI

Best for Instagram Automation:

ManyChat

Best for Multi-Channel Support Teams:

Trengo or Respond.io

Best Budget Option:

Interakt

Final Recommendation

If your brand relies on WhatsApp, Instagram DMs, or Messenger, the chatbot you choose will directly influence your sales and support speed.
For complete automation, deep Shopify sync, and real AI conversations, AeroChat stands out as the strongest multi-channel choice in 2026.