Rep AI vs AeroChat: Website Sales Agent vs Finishing the Sale on Every Channel
AeroChat finishes the sale inside the chat on every channel at one plan price, and Rep AI works on your website first, with messaging channels billed per resolution. Rep AI suits a Shopify store that wants an AI agent to step in proactively when website shoppers hesitate. AeroChat suits a store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with the store, payments, couriers and other systems connected.
Rep AI and AeroChat at a glance
| Rep AI | AeroChat | |
|---|---|---|
| What it is | An AI sales and support agent for online stores, with its own helpdesk called Rep Inbox | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Plans by monthly website sessions. Email, Instagram, Messenger and WhatsApp are an add-on billed per AI-resolved conversation | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | Website chat, plus email, Facebook, Instagram (DMs, comments and story replies) and WhatsApp as add-ons | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Starts conversations when shoppers hesitate, recommends and compares products, shows checkout-ready product cards, tracks orders, handles cancellations and address changes, and starts returns | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery and runs any workflow you describe |
| Setup | App install on Shopify, WooCommerce or Salesforce Commerce. Lists 35+ native integrations, including Klaviyo and Gorgias | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Rep AI details from hellorep.ai/pricing and hellorep.ai, checked 11 November 2026.
Where AeroChat is different
Payment in the conversation, on any channel
Rep AI shows checkout-ready product cards in its website chat. AeroChat takes the payment inside the conversation wherever it happens. When a customer says “I’ll take it”, it sends an Airwallex payment link and confirms the order once it is paid. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. That works the same on WhatsApp or Instagram, where there is no website cart to send the shopper back to.
Messaging channels are part of the plan
On Rep AI, AI conversations on email, Instagram, Messenger and WhatsApp are billed per resolution on top of the plan. On AeroChat, every channel uses the same plan, with no per-resolution fees. A store whose customers mostly message on WhatsApp or Instagram pays the same way it would for web chat.
More channels
AeroChat also answers on Telegram and in TikTok Shop buyer chat, and supports Shopee and Lazada. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
It connects to the rest of your business
Your Shopify store and Airwallex are built in. Returns apps, reviews apps, subscription apps, couriers and CRMs connect through their public APIs. You describe what you want in your own words, paste in the system’s key, and AeroChat builds the workflow. See the integrations it already has pages for.
When Rep AI may suit you better
- Your sales happen on the website and you want proactive prompts. Rep AI watches for hesitation and exit risk on your store and starts a conversation at that moment.
- You run on WooCommerce or Salesforce Commerce as well as Shopify. Rep AI lists both. AeroChat supports Shopify, WooCommerce and Wix, and Salesforce Commerce would connect through its API.
Pricing as of November 2026
Rep AI plans, from its pricing page, in US dollars, for stores with up to 3,000 website sessions a month. Prices rise with session volume, and Rep AI quotes custom pricing above 500,000 sessions.
| Rep AI plan | Billed monthly | Billed annually |
|---|---|---|
| Support | US$19 a month | US$15 a month |
| Sales | US$39 a month | US$29 a month |
| Concierge (sales and support) | US$46 a month | US$37 a month |
AI on email, Instagram, Messenger and WhatsApp is an add-on at US$0.75 per AI-resolved conversation, or US$0.50 on yearly billing. Once bundled resolutions are used, Rep AI continues at US$1.20 per resolution up to a US$1,000 reserve per billing cycle, then pauses. Overage is on by default for new subscribers. The Rep Inbox helpdesk starts at US$8 a month for 50 tickets, plus US$20 per agent a month. Rep AI has a 14-day free trial.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. Payment links and WhatsApp broadcasts start on Growth. See current plans on the pricing page.
Switching from Rep AI to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Bring your knowledge across. Add your policies, FAQs, sizing guides and pages so the answers match what your customers already get.
- Connect your channels. WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat all run on the same plan.
- Describe your workflows. Product recommendations, order status, returns and taking payment in the chat. AeroChat builds each one from your description.
- Run both for a while if you like. AeroChat can answer on WhatsApp and Instagram while Rep AI stays on your website, then take over the rest.
Questions
Is AeroChat or Rep AI better for my store?
If your customers message you on WhatsApp, Instagram or TikTok Shop and you want them to pay inside the chat, AeroChat is the better fit. If your priority is proactive prompts for hesitant website shoppers, Rep AI is an option to look at.
Does Rep AI charge per conversation on WhatsApp?
Yes. As of November 2026, Rep AI bills AI on email, Instagram, Messenger and WhatsApp at US$0.75 per AI-resolved conversation, or US$0.50 on yearly billing. AeroChat has no per-resolution fees on any channel.
Does Rep AI work on Telegram or TikTok Shop?
Rep AI’s own pages do not list Telegram or TikTok Shop, as of November 2026. AeroChat answers buyers on Telegram and in TikTok Shop buyer chat.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation and confirms the order there once it is paid. AeroChat never sees card numbers and never holds your funds.
See AeroChat finish a sale on WhatsApp
Install AeroChat, connect your store and WhatsApp, and ask your own number to recommend a gift under US$50 (example). Then say “I’ll take it” and watch the payment link arrive.
7-day free trial.