ManyChat Alternative for Customer Service and Sales Workflows
If you are looking for a ManyChat alternative, AeroChat is the one to try first. AeroChat is chat infrastructure for customer service and sales workflows: it answers on WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, email and the chat on your website, and it works against your own bookings, orders, payments and CRM. ManyChat is built for creators and Instagram engagement. If most of your chats are customers asking to buy, book, pay or track something, AeroChat is built for that work.
What ManyChat is built for
As shown on ManyChat’s site on 31 October 2026, ManyChat calls itself “the #1 Instagram automation platform” and says it is built for “creators and social-first businesses”. It covers Instagram, TikTok, WhatsApp, Facebook Messenger, Telegram, SMS and email. Its integrations page lists Hotmart, Flodesk, Klaviyo, Mailchimp, ActiveCampaign, Kit, Google Sheets, HubSpot, Zapier and Make, plus its own API.
ManyChat prices by active contacts, meaning the people you interact with in a month, with a charge for each contact over your plan’s limit. Its plans run from a Free plan with 25 contacts to an Advanced plan with 25,000 contacts. The full list is in our ManyChat pricing breakdown.
Features and prices change, so check ManyChat’s current pages before you decide.
What AeroChat does
AeroChat runs the whole customer conversation, from the first question to the finished task. A customer asks where their order is, and AeroChat looks it up and replies. A patient asks for an appointment, and AeroChat checks the diary, offers times and sends a deposit link. A lead asks about prices, and AeroChat answers, takes their details and adds them to your CRM.
- You describe the workflow, the system builds it. You write what should happen in your own words, in any language, through Workflows via Skills. AeroChat works out which systems to call, names the keys it needs, and you paste them into the dashboard. No developer is needed.
- It connects to your own systems. AeroChat connects to 100+ business systems through their APIs, including HubSpot, Google Calendar, Stripe and Google Sheets, and to 5,000+ apps through Zapier. Shopify and WordPress are built in.
- It keeps your WhatsApp Business app. With WhatsApp coexistence you can keep using the app on your phone while the same number runs through AeroChat.
- Your team can take over any chat. Every plan has agent seats, and the mobile app lets your team step in from a phone. See how human handover works.
- It prices by AI responses. Each plan includes a set number of AI replies. You top up if you use more. Replies from your own team don’t use AI responses.
ManyChat and AeroChat side by side
| AeroChat | ManyChat (as shown on ManyChat’s site on 31 October 2026) | |
|---|---|---|
| Built for | Customer service and sales workflows for any business that sells or books through chat | Creators and social-first businesses, with a focus on Instagram automation |
| Channels | WhatsApp, Instagram, Facebook Messenger, TikTok (DMs and TikTok Shop buyer chat), Telegram, email, web chat | Instagram, TikTok, WhatsApp, Facebook Messenger, Telegram, SMS, email |
| What you pay for | AI responses included in the plan, with top-ups | Active contacts per month, with a charge per extra contact |
| Free plan | 100 AI responses, 1 seat, one channel | 25 contacts, 2 channels, 1 user, ManyChat branding |
| How workflows are set up | Described in your own words, then built by the system | Flows built in ManyChat |
| Business systems | 100+ systems through their APIs, plus Zapier, with Shopify and WordPress built in | Hotmart, Flodesk, Klaviyo, Mailchimp, ActiveCampaign, Kit, Google Sheets, HubSpot, Zapier, Make, and its own API |
| WhatsApp Business app | Keep using it on the same number through coexistence | Conversations are not viewable or answerable in the app after connecting, and a new number is recommended |
| WhatsApp access | On every plan | Pro plan and above, paid through a ManyChat Wallet |
Source: AeroChat plans, and ManyChat’s pricing, WhatsApp and integrations pages, as shown on ManyChat’s site on 31 October 2026.
Which one fits your business
If your main goal is engagement with an Instagram audience as a creator, ManyChat is built around that.
If customers message you to ask about stock, check an order, book a slot, pay a deposit or change a booking, you need the chat to work against your systems. That is the work AeroChat does. It suits shops, clinics, salons, hotels, tuition centres and service businesses, with the same workflows behind every channel. Browse the WhatsApp workflows library, the Instagram workflows and the Facebook Messenger workflows to see what runs in each one.
What WhatsApp costs on top
On both tools, Meta charges for WhatsApp messages separately. Meta has charged per delivered message since 1 July 2025. From 1 October 2026, each business phone number gets 1,000 free service replies a month, and each one after that is charged. Templates are charged per message. Rates vary by country and are set in Meta’s rate cards. AeroChat passes Meta’s WhatsApp fees through at cost. Our WhatsApp API pricing guide explains each category.
Questions
Is AeroChat a good ManyChat alternative for Instagram?
Yes, if your Instagram messages are about buying, booking or support. AeroChat answers DMs, replies automatically to comments, and runs the same workflows against your store, calendar or CRM. Read the ManyChat Instagram alternative post for the detail.
Can I move my WhatsApp number from ManyChat to AeroChat?
Yes. Disconnect WhatsApp in ManyChat, then connect the number in AeroChat with embedded signup. Our guide to switching from ManyChat covers the number, your contacts, your flows and each channel.
Do I need a developer to connect my systems?
No. You describe the workflow, AeroChat names the keys it needs, and you paste them into the dashboard. If a system has a public API, it connects the same way.
Which plans include workflows?
Workflows via Skills are on every plan, Free included. Starter includes 500 AI responses and 3 seats. Growth includes 2,000 and 10 seats, with payment links and broadcasts. Advanced includes 5,000 and 25 seats.
Try AeroChat on your own customer chats
Connect one channel, describe one workflow, and watch it handle a real conversation this week.
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On Shopify? Install AeroChat from the Shopify App Store.
Related: ManyChat pricing and ManyChat WhatsApp alternative.
