Connect Wix Stores to WhatsApp and AI Chat
Yes. AeroChat works directly with Wix Stores. Wix is built into AeroChat, and through the Wix REST API it also reads tracking, live stock, refunds and payments on your Wix Stores orders, and creates reorder checkouts and payment links, on WhatsApp, Instagram, web chat and every other channel your shoppers use.
If you sell with Wix Stores, your shoppers ask the same things every day: where is my parcel, is the medium back in stock, where is my refund, can I get the same order again. Wix is a built-in store platform in AeroChat, so your products, discounts and shipping options are already synced and orders can be looked up for a verified customer. See Wix in AeroChat for what the built-in connection does. This page covers the Wix Stores workflows that go one step further through Wix’s own APIs. You describe each workflow in your own words, AeroChat builds it, and Wix stays the place your team runs the store.
What you can do with Wix Stores and AeroChat
- Answer “where is my order?” with tracking. AeroChat verifies the shopper, reads the order’s payment and fulfillment status, and shares the carrier, tracking number and tracking link from the order’s fulfillments.
- Check a product and its stock live. AeroChat reads the inventory item for the exact variant, so it can say in stock, out of stock or available for preorder, at the moment the shopper asks.
- Take a back-in-stock request. When a variant is sold out, AeroChat registers the shopper for Wix Stores’ back-in-stock email, so they hear from you when it returns.
- Answer “where is my refund?”. AeroChat reads the refunds recorded on the order and tells the shopper whether each one is scheduled, pending, succeeded or failed, with the amount and date.
- Reorder a past order in one message. AeroChat finds the shopper’s last order, builds a cart with the same items and sends the Wix checkout link, so they only confirm and pay.
- Send a payment link for an unpaid balance. When an order is not paid or only partly paid, AeroChat creates a Wix order payment request and sends its payment page link in the chat.
What it looks like on WhatsApp
Customer: Hi, my order 10457 still hasn’t arrived. Any news? (example)
AeroChat: To keep your order private, can you confirm the email you ordered with?
Customer: priya@example.com
AeroChat: Thanks, Priya. Order 10457 shipped on November 6 with UPS. Your tracking number is 1Z999AA10123456784 (example), and you can follow it here: tracking link (example).
In Wix: nothing changes. AeroChat matched the email on the order, then read its fulfillment and tracking details.
Customer: Can I get the same coffee beans and filters as last time? (example)
AeroChat: Sure. Your last order had 2 bags of Morning Roast 250g and 1 pack of paper filters. All three are in stock. Here’s your checkout link with the same items: checkout link (example). Shipping is added at checkout.
In Wix: a cart with the same three items is created and its checkout link is sent. The order appears in Wix when the shopper pays.
Works on every chat channel
Your shoppers message you wherever they already are. The same Wix connection and the same workflows run on each of these channels, and Wix stays the record whichever one they use.
| Channel | What your shoppers can do |
|---|---|
| Web chat | Ask from the chat on your Wix site, without leaving the page. |
| Message your WhatsApp Business number to track an order, check stock, ask about a refund or reorder. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
There are two parts. Wix itself is built into AeroChat: you connect it from the AeroChat dashboard, and AeroChat syncs your products, coupons, discounts and shipping options and looks up orders for a verified customer. The workflows on this page also use the Wix REST API, documented at dev.wix.com, for the eCommerce orders, order fulfillments, order transactions, inventory, cart and back-in-stock services that Wix Stores runs on. Each workflow uses only what its recipe asks for.
- What AeroChat reads from Wix: orders with their payment and fulfillment status, fulfillments with carrier, tracking number and tracking link, the payments and refunds recorded on an order with their status, and inventory items for each variant with their availability, quantity and preorder settings.
- What AeroChat writes to Wix: carts for reorders with their checkout link, order payment requests for unpaid balances, and back-in-stock notification requests.
For the REST API part, the site owner creates an API key in Wix’s API Keys Manager and gives it permission for the services your workflows use, such as orders and carts. Each call also carries your site ID. You enter both in the AeroChat dashboard when AeroChat asks for them. They never pass through the conversation.
Two Wix settings matter. Payment links for an unpaid balance need a Payment Request Page added and published on your site. Back-in-stock requests need back-in-stock collection switched on in Wix Stores.
You describe the workflow in your own words, for example “when a customer asks for their usual order, find their last Wix order, check the items are in stock and send a checkout link with the same items”. AeroChat builds the workflow as a draft and shows you what is left to switch on.
Workflows to copy
Six ready-made workflows for Wix Stores. Copy one into AeroChat, connect Wix, and it runs on every channel above.
1. Answer “where is my order?” with tracking
Copy this into AeroChat
When a customer asks where their order is, ask for the order number and the email or phone number they ordered with. Verify it against the order in Wix before sharing anything. Tell them the order status. If it has a fulfillment, share the carrier, the tracking number and the tracking link. If it is not fulfilled yet, say it is being prepared. Never share another customer’s order. Reply in the customer’s language.
2. Check a product and its stock live
Copy this into AeroChat
When a shopper asks if a product is available, find the product in Wix and the exact variant they want, such as the size and color. Read the inventory item for that variant. Say whether it is in stock, out of stock or available for preorder. If it is out of stock, suggest the closest variant that is in stock and offer to tell them when it is back. Only quote prices from Wix.
3. Take a back-in-stock request
Copy this into AeroChat
When a shopper wants a variant that is out of stock, ask if they would like an email when it is back. If yes, ask for their email and create a Wix back-in-stock notification request for that exact variant. Confirm that they will get an email from us when it returns. Do not promise a restock date.
4. Answer “where is my refund?”
Copy this into AeroChat
When a customer asks about a refund, verify their order with the order number and email. Read the refunds recorded on the order in Wix. If a refund succeeded, tell them the amount and the date, and say card refunds can take a few business days to show. If it is scheduled or pending, say it is on its way. If it failed, or there is no refund, do not promise one. Collect what they were told and hand the conversation to our team.
5. Reorder a past order
Copy this into AeroChat
When a customer asks to order the same thing again, verify them and find their most recent Wix order. Read back the items and quantities. Check each item is still in stock. Create a cart with those items and send the checkout link. If an item is out of stock, leave it out, say so and suggest the closest option. Tell them shipping and any discount are worked out at checkout.
6. Send a payment link for an unpaid balance
Copy this into AeroChat
When a customer asks how to pay for an order that is not paid or only partly paid, verify the order and read its balance in Wix. Create an order payment request for the amount still due, valid for 3 days (example), and send the payment page link with the amount. Once Wix shows the order as paid, confirm it in the chat. Never ask for card details in the chat.
Who uses it
Wix Stores sellers of fashion, beauty, home goods and consumables use these workflows for the questions that come after the sale. These industry recipes fit a Wix store:
- Order tracking for fashion stores
- Stock and restock questions for fashion stores
- Restock questions for beauty stores
What stays in Wix
Wix stays the record for your products, stock, orders, fulfillment, payments and refunds. Refunds are issued by your team in Wix, and AeroChat reads their status. Shoppers pay on Wix’s own checkout and payment request pages, so their card details never reach AeroChat.
AeroChat handles the conversation. It reads what the recipe needs, creates the carts, payment requests and back-in-stock requests you set up, and leaves the rest to Wix and your team.
WhatsApp workflows that use Wix Stores
These end-to-end WhatsApp workflows run with your Wix store behind them. See them all in the WhatsApp workflows library.
- WhatsApp Order Tracking That Answers From Your Store Data
- WhatsApp Stock and Availability Answers From Live Inventory
- WhatsApp Returns and Refunds Checked Against Your Policy
- WhatsApp Payment Links That Confirm the Order When Paid
Questions
Does AeroChat work with Wix Stores?
Yes. Wix is built into AeroChat, and the workflows on this page also use the Wix REST API with an API key the site owner creates in Wix. AeroChat is not a Wix product, and AeroChat has no partnership with Wix.
Can customers track their Wix order on WhatsApp?
Yes. AeroChat verifies the customer’s email or phone, reads the order and its fulfillments in Wix, and replies with the carrier, tracking number and tracking link where the order has them.
Can AeroChat issue refunds in Wix?
The recipes on this page read refund status only. Your team issues refunds in Wix as it does today, and AeroChat tells the customer where their refund stands.
Do I need to write any code?
No code is needed. You connect Wix, create the API key in Wix, describe your workflows in your own words, and AeroChat builds them.
Which plan do I need?
Every plan includes the Wix connection and workflows via Skills, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000. See plans.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Wix Stores to your chat
Connect your Wix site, paste the tracking recipe, and ask your own number where a test order is.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Wix Stores for you, free. See plans.