Wix Stores Refund Status in Chat

Yes. AeroChat answers refund status for Wix Stores, in the chat. It verifies the shopper, reads the refunds recorded on their Wix order and tells them whether each one is scheduled, pending, succeeded or failed, with the amount and date, on WhatsApp and every other channel.

This recipe answers “I still haven’t got my refund” from the order’s transactions in Wix, after your team has issued the refund. Part of connecting Wix Stores to WhatsApp and AI chat.

What happens today

A shopper returned an item and was told the refund was on its way. A few days later the money is not in their account, and they message to ask. Someone opens the order in Wix, finds the refund, checks its date and replies. Until then the shopper worries the refund never happened.

The flow that works

The shopper asks about a refund.
AeroChat asks for the order number and the email they ordered with, and checks both match the order in Wix.
It reads the refunds recorded on the order: amount, date and status.
If a refund succeeded, it gives the amount and date, and says when card refunds usually show by your own policy.
If a refund is scheduled or pending, it says the refund has started and is still being processed by the payment provider.
If a refund failed, or there is no refund on the order, it collects the details and hands the conversation to your team.

What it looks like on WhatsApp

Customer: I sent back the sneakers from order 10388. Has my refund gone through? (example)

AeroChat: Can you confirm the email on the order?

Customer: leo.m@example.com

AeroChat: Thanks, Leo. A refund of US$120 for order 10388 went through on November 5. Depending on your bank, it can take a few business days to show on your statement.

In Wix: nothing changes. AeroChat read the refund on the order: US$120, status succeeded.

The recipe

Copy this into AeroChat

When a customer asks about a refund, follow these steps.

Ask for their order number and the email they ordered with. Find the order in Wix and check the email matches. Never share the order if it does not.

Read the refunds recorded on the order.

If a refund succeeded, tell them the amount and the date. Say that card refunds can take 5 to 10 business days (example) to show, depending on their bank.

If a refund is scheduled, started or pending, tell them the refund has been issued and is still being processed.

If a refund failed, tell them our team will sort it out and hand the conversation over with the order number and the refund amount.

If there is no refund on the order, do not promise one. Ask what they were told and when, and hand the conversation to our team.

Never issue a refund in this workflow. Never share another customer’s order. Reply in the customer’s language.

Change the timing in step 3 to what you tell customers before you paste it.

What to connect

Wix. Built in. Connect your Wix site from the AeroChat dashboard.
Wix API key. In Wix’s API Keys Manager, the site owner creates a key with permission to read orders and their transactions, and copies the site ID. Paste both in when AeroChat asks. Order transactions are documented at dev.wix.com.
Your policies. Your returns and refund page on Wix is already part of what AeroChat knows, so the replies match it.

Wix records every refund on the order, including refunds your team marks as made outside Wix. AeroChat reads them all and only answers from what is recorded.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Wix, add the API key, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

What you tell customers about bank timing.
Who handles failed refunds and missing refunds.
Whether refund requests themselves go to your team, or follow your returns workflow first.

The result to expect

Refund questions get a clear answer from the order itself, without anyone opening Wix. Your team only sees the refunds that failed or were never issued, with the order details already collected.

Measure it with your own numbers: refund questions answered by hand per week, and how many come back a second time.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Wix site and email, with the same Wix connection behind it. See what each channel does on the Wix Stores integration page.

Channel versions: WhatsApp returns and refunds.

Answer refund questions from Wix

Connect Wix, paste the recipe, refund a test order and ask your own number where the refund is.

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