Wix Stores Order Status and Tracking in Chat

Yes. AeroChat answers order status for Wix Stores, in the chat. It verifies the shopper, reads the order’s payment and fulfillment status in Wix, and shares the carrier, tracking number and tracking link from the order’s fulfillments, on WhatsApp and every other channel.

This recipe answers “where is my order?” with the tracking details your team already entered in Wix, so nobody has to look them up. Part of connecting Wix Stores to WhatsApp and AI chat.

What happens today

A shopper messages: “I ordered last week, where is it?”. Someone opens Wix, searches the order, opens the fulfillment, copies the tracking number and pastes it back. On a busy day the same question arrives dozens of times, and each shopper waits until someone has a minute.

The flow that works

The shopper asks where their order is.
AeroChat asks for the order number and the email or phone they ordered with, and checks both match the order in Wix.
It reads the order’s payment status and fulfillment status.
If the order has a fulfillment, it shares the carrier, tracking number and tracking link. Wix creates the tracking link for the standard carriers it supports.
If the order is not fulfilled yet, it says the order is being prepared. If it is not paid, it says so and can send a payment link.
If something looks wrong, it hands the conversation to your team with the order number.

What it looks like on WhatsApp

Customer: Where is order 10512? It’s a gift and I need it by Friday. (example)

AeroChat: I can check that. What email did you order with?

Customer: dan.lee@example.com

AeroChat: Thanks, Dan. Order 10512 was shipped with FedEx on November 7. Tracking number 794698920000 (example). You can follow it here: tracking link (example). For a firm delivery date, the FedEx tracking page has the latest estimate.

In Wix: nothing changes. AeroChat matched the email on the order, then read its fulfillment and tracking link.

The recipe

Copy this into AeroChat

When a customer asks where their order is, follow these steps.

Ask for their order number and the email or phone number they ordered with.

Find the order in Wix and check the email or phone matches. If it does not, ask them to check the details. Never share the order if it does not match.

Read the payment status. If the order is not paid, tell them and offer a payment link for the balance.

Read the fulfillment status. If the order has fulfillments, share the carrier, the tracking number and the tracking link for each one.

If it is partly fulfilled, say which items have shipped and that the rest will follow.

If it is not fulfilled yet, say it is being prepared and give our usual dispatch time from our Shipping page.

If the tracking has not moved for a long time or the parcel looks lost, collect the details and hand the conversation to our team with the order number.

Never promise a delivery date the carrier has not given. Reply in the customer’s language.

Change step 6 to match your own dispatch times before you paste it.

What to connect

Wix. Built in. Connect your Wix site from the AeroChat dashboard.
Wix API key. In Wix’s API Keys Manager, the site owner creates a key with permission to read orders, and copies the site ID. Paste both in when AeroChat asks. Order fulfillments are documented at dev.wix.com.
Your policies. Your Shipping page on Wix is already part of what AeroChat knows.

Tracking appears only when your team adds a fulfillment with tracking in Wix. Marking an order as fulfilled without a fulfillment changes the status but carries no tracking number, so AeroChat can only say it has shipped.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Wix, add the API key, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

How AeroChat confirms who the customer is: email, phone or both.
When a parcel counts as late and goes to your team.
Whether unpaid orders get a payment link in the same reply.

The result to expect

Shoppers get their tracking link in the chat within seconds of asking, from the fulfillment your team already created. Your team only sees the late or lost parcels.

Measure it with your own numbers: “where is my order” messages answered by hand per week, and how long shoppers wait for a reply.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Wix site and email, with the same Wix connection behind it. See what each channel does on the Wix Stores integration page.

Channel versions: WhatsApp order tracking.

Answer order status from Wix

Connect Wix, paste the recipe, add tracking to a test order and ask your own number where it is.

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