Gift Orders in Chat for Shopify
Yes. Customers send an order as a gift in the chat, with your Shopify store built in. AeroChat helps them choose, takes the recipient’s name and address, the gift message and any delivery date, and builds a Shopify draft order with all of it. The buyer gets the checkout link in the same conversation, and the paid order reaches your team with the gift details already on it.
This recipe handles “can you send this to my sister with a note?” without back-and-forth or details lost in the chat. Part of connecting Shopify to WhatsApp and AI chat.
What happens today
Gift buyers ask the most questions. Can you ship to a different address? Can you leave the price out? Can you add a card? Will it arrive by Sunday? The answers are spread across the chat, and someone has to copy the recipient’s address and message into the order by hand. A typo in the note or a missed “no invoice in the box” turns a gift into a complaint.
The flow that works
- The customer says they want to send a gift.
- AeroChat helps them pick the product and checks it is in stock.
- It asks for the recipient’s name, delivery address and phone, the gift message and the date it must arrive by.
- It checks your delivery times for that address and says plainly if the date is not possible.
- It adds gift wrap if you sell it, reads everything back and asks the buyer to confirm.
- It creates a draft order in Shopify for the buyer, with the recipient as the shipping address and the gift message and date on the order.
- It sends the checkout link. When the buyer pays, the order appears in Shopify like any other, with the gift details on it.
What it looks like on WhatsApp
Customer: I want to send the lavender gift box to my mom in Portland for her birthday on Sunday. (example)
AeroChat: Lovely. The lavender gift box is in stock at US$42. What is your mom’s name, address and phone number?
Customer: Grace Lin, 220 Oak Street, Portland, 555 0142.
AeroChat: Thanks. Express delivery to Portland arrives by Saturday for US$9 (example). What should the card say? We leave prices out of gift parcels.
Customer: Happy birthday Mom, love you. From Emma.
AeroChat: Here’s your order: lavender gift box with express delivery to Grace Lin by Saturday, card “Happy birthday Mom, love you. From Emma.” Total US$51. Your checkout link is here (example).
In Shopify: a draft order is created for Emma, shipping to Grace Lin, with the attributes “Gift message” and “Arrive by: Saturday” and the tag “gift”. It becomes an order when Emma pays.
The recipe
Copy this into AeroChat
When a customer wants to send an order as a gift, follow these steps.
- Help them choose the product and check it is in stock in Shopify.
- Ask for the recipient’s full name, delivery address and phone number.
- Ask for the gift message, up to 200 characters (example), and the date it must arrive by.
- Check our delivery times for that address from the knowledge base. If the date is not possible, say so and offer the fastest option.
- Offer gift wrap for US$5 (example).
- Read back the product, recipient, message, delivery option and total. Ask them to confirm.
- Create a draft order in Shopify for the buyer’s email, with the recipient as the shipping address, the gift message and arrival date as order attributes, and the tag “gift”.
- Send the checkout link from the draft order. If they ask a question before paying, answer it and send the same link.
Never put prices in the gift message. Reply in the customer’s language.
Change the message length, the gift wrap and the delivery options to your own before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard. AeroChat reads products and stock from your synced catalog. The draft order, its shipping address, attributes and tag go to Shopify through its Admin API in the workflow you describe, and the checkout link comes from that draft order.
- Your knowledge base. Add your delivery times, gift wrap options and your rule on prices in gift parcels.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist of what is left: add your delivery times and gift options, then switch it on.
Selling gift cards too? See buying a gift card for someone in chat.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Whether you offer gift wrap and a card, and what they cost.
- How your team packs gift orders, for example no invoice in the box.
- Whether AeroChat sends the recipient a delivery update, or only the buyer.
The result to expect
Gift buyers finish the order in one conversation, and your team packs from the order, not from a chat thread. Fewer gift notes are mistyped or missed.
Measure it with your own numbers: gift orders placed from chat, and complaints about gift notes or addresses, for a month before and after.
Next: see the gift order workflow across every channel and delivery booking for Shopify.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Shopify store and email, with the same Shopify connection behind it. See what each channel does on the Shopify integration page.
Send your first gift order from the chat
Install AeroChat, paste the recipe, and ask your own store chat to send a product to a friend with a note.
7-day free trial.