HubSpot Service Hub vs AeroChat: CRM Helpdesk vs Store Requests Finished in Chat
AeroChat finishes the store’s customer requests inside the chat, and HubSpot Service Hub is a helpdesk built on the HubSpot CRM. HubSpot Service Hub suits a business that runs on the HubSpot CRM and wants tickets, a knowledge base, calling and SLAs in the same system. AeroChat suits an online store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email. It also connects to HubSpot, so the two can work together.
HubSpot Service Hub and AeroChat at a glance
| HubSpot Service Hub | AeroChat | |
|---|---|---|
| What it is | Customer service software on the HubSpot CRM: help desk, knowledge base, calling and AI agents | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | A price per seat a month, onboarding fees on Professional and Enterprise, and HubSpot Credits for AI agents | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | Live chat, email, Facebook Messenger, WhatsApp (1,000 messages a month on Professional and Enterprise) and calling | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | The Customer Agent answers across chat, email, forms and calling, and escalates to staff. It uses HubSpot Credits | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Set up the CRM, inboxes and knowledge base. Professional and Enterprise include paid onboarding | Connect your store (Shopify, WooCommerce or Wix) and your channels. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
HubSpot Service Hub details from hubspot.com/pricing/service, checked 11 November 2026.
Where AeroChat is different
It works alongside your current helpdesk, or replaces it
Most helpdesks route a ticket to a person. AeroChat resolves the request in the conversation, and passes only what needs a person to your team. You can keep your existing setup and let AeroChat sit on top, or run your customer chat on AeroChat alone.
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. The customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. AeroChat never sees card numbers and never holds your funds.
Your store is built in
Shopify, WooCommerce and Wix are built in. AeroChat reads your products, stock and orders, verifies the customer before it shares an order, and answers from live data instead of a static FAQ.
It connects to HubSpot
AeroChat connects to HubSpot through its public CRM API. A customer conversation can create or update a contact, log the details and pass anything that needs a person to your team, while the chat itself finishes the order, payment or return.
When HubSpot Service Hub may suit you better
- Your whole company runs on HubSpot. If sales, marketing and service already share the HubSpot CRM, Service Hub keeps tickets and customer records in one place.
- You need calling, SLAs and skill-based routing. Service Hub includes calling minutes and phone numbers, and Enterprise adds skill-based routing and SLAs.
Pricing as of November 2026
HubSpot Service Hub, from its pricing page, in US dollars, per seat a month.
| Service Hub plan | Price per seat a month | HubSpot Credits a month | Onboarding fee |
|---|---|---|---|
| Free tools | US$0, up to 2 users | None listed | None |
| Starter | Listed at US$7 and US$20, depending on billing | 500 | None listed |
| Professional | From US$90, also listed at US$100 | 3,000 | US$1,500 one time |
| Enterprise | From US$150, through sales | 5,000 | US$3,500 one time |
Extra HubSpot Credits cost US$0.010 each, reset monthly and do not roll over. Credits power the Customer Agent and other AI agents. Buying a Professional or Enterprise seat includes 14 days of unlimited Customer Agent use.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. See current plans on the pricing page.
Switching from HubSpot Service Hub to AeroChat
- Connect your store. Shopify, WooCommerce and Wix are supported, so AeroChat answers from your products, stock and orders.
- Connect your channels. Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat all run from one place.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your workflows. Order status, returns, product questions and taking payment in the chat. AeroChat builds each one from your description.
- Keep HubSpot as your CRM. Connect it to AeroChat so contacts and conversation details still land there.
Questions
Is AeroChat or HubSpot Service Hub better for an online store?
If you want customers to finish orders, payments and returns in WhatsApp, Instagram, TikTok Shop and your web chat, AeroChat is the better fit. If your business runs on the HubSpot CRM and needs a full help desk with calling, Service Hub is an option to look at, and AeroChat can connect to it.
Does HubSpot Service Hub work on Instagram or TikTok Shop?
The Service Hub pricing page lists live chat, email, Messenger, WhatsApp and calling, and does not list Instagram or TikTok Shop, as of November 2026. AeroChat runs on both.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation, detects the payment and confirms the order in the same chat. The customer never has to type “paid”. AeroChat never sees card numbers and never holds your funds.
Can I try AeroChat before switching?
Yes. Every plan has a 7-day free trial, and no credit card is needed. Connect your store and a channel, and message your own number to see it answer and take an order.
Run your store’s chats with HubSpot connected
Sign up, connect your store, a channel and HubSpot, and ask your own number about an order. See AeroChat answer and log it.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.