CW: WhatsApp, SMS & AI Chatbot Alternatives for Shopify in 2026

The top CW alternative is AeroChat. It answers from your Shopify store, sends a payment link and confirms the order inside the chat, and runs on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email at one plan price. Other options are DC, Dondy, Interakt, Wati, Ctx and ManyChat. Each suits a different kind of business, and each is priced in a different way.

Why businesses look for a CW alternative

CW (ConvertWay) is a WhatsApp and SMS marketing app. Stores that compare it usually do so for these reasons, based on its App Store listing:

• AI on the top plan. AI chatbots on web, WhatsApp and Instagram are listed on Enterprise only, as of November 2026.
• Priced by subscribers. Plans are sized by subscribers, with charges for notifications sent on top.
• Marketing first. Journeys and campaigns bring replies. Stores want those replies answered and the order finished in the chat.
• Payment in the chat. Stores want the customer to pay in the conversation and have the payment detected automatically.

The alternatives

1. AeroChat

AeroChat is chat infrastructure that runs your customer service and sales workflows, Built for Shopify. It answers product, stock and order questions from your store on Shopify, WooCommerce or Wix, verifies the customer before sharing an order, sends an Airwallex payment link, detects the payment and confirms the order in the same conversation, and in Malaysia books the delivery with POS Malaysia. It runs on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, and supports Shopee and Lazada. You describe a workflow in your own words, paste in the key of any system with a public API, and AeroChat builds it. Your WhatsApp number can stay on the WhatsApp Business app on your phone at the same time (how coexistence works).

• Suits: Shopify stores that want customers to ask, pay and get delivery updates in one chat, on every channel they use.
• Pricing model: flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies use no credits, admin users are not limited, and your contact list does not change the plan. See the pricing page.
• Keep in mind: payment links start on the Growth plan, and AeroChat starts with a 7-day free trial.

2. DC: WhatsApp Marketing + API

DelightChat’s Shopify app, a shared inbox and WhatsApp marketing tool on the WhatsApp Business API, with cart recovery, COD verification, broadcasts, a chatbot and an AI assistant, covering WhatsApp, Instagram, Facebook, email and live chat.

• Suits: Shopify stores that want WhatsApp marketing and a support inbox in one app.
• Pricing model: by support tickets and marketing contacts. Startup is US$29 a month for 500 tickets and 2,500 contacts, Scale US$99 for 2,000 and 10,000, and Growth US$299 for 6,000 and 30,000. The AI assistant includes 10,000 tokens a month, then US$1 per 100,000 tokens, as of November 2026.
• Limitation: tickets and contacts above the plan are billed per block of 100 tickets or 1,000 contacts. See DC vs AeroChat.

3. Dondy: WhatsApp Marketing+Chat

A Shopify app for WhatsApp cart recovery, campaigns, COD and order messages, review requests and a WhatsApp chat button, with an AI chatbot on its top plan.

• Suits: stores that want WhatsApp marketing and order messages running from Shopify segments.
• Pricing model: a free tier with a WhatsApp button, then Pro, Power Automation and Elite plans. WhatsApp API messages are charged by use on top, as of November 2026. The App Store listing shows prices in your store’s currency.
• Limitation: the AI chatbot for sales and support is on the Elite plan, its top tier. See Dondy vs AeroChat.

4. Interakt

A WhatsApp and Instagram platform with campaigns, a shared inbox, catalogs, chatbots and Shopify flows such as order updates, abandoned checkout reminders and COD to prepaid.

• Suits: direct-to-consumer brands that sell through WhatsApp campaigns and catalogs.
• Pricing model: by plan. Growth is US$55 a month and Advanced US$69 a month, with WhatsApp AI Agents as a US$74.99 add-on and template messages charged by destination country, as of November 2026.
• Limitation: its plans cover WhatsApp and Instagram only. See Interakt vs AeroChat.

5. Wati

A WhatsApp-first platform with a team inbox, broadcasts, chatbots and the Astra AI agent, plus Instagram, Facebook, TikTok, web chat and calling.

• Suits: businesses whose customers are mostly on WhatsApp and who send a lot of broadcasts.
• Pricing model: plans billed annually with users and Wati AI credits included, 2,000 credits a month on Growth and 5,000 on Pro, as of November 2026. Its pricing page shows prices in local currency. The Shopify add-on is US$4.99 a month.
• Limitation: template message charges are added on top and vary by message type and country.

6. Ctx: WhatsApp Chat + Marketing

A Shopify app from Softpulse Infotech with a WhatsApp chat button, FAQs and order tracking, plus WhatsApp messages for abandoned checkouts, order confirmation and cash on delivery verification.

• Suits: stores that want a WhatsApp button and low-cost order and COD messages on WhatsApp.
• Pricing model: a free tier, then Advanced with manual messages and Premium with the WhatsApp Business API, automated messages, a team inbox and broadcasts. Automated messages are charged by use and vary by country, as of November 2026. The App Store listing shows prices in your store’s currency.
• Limitation: it is built around WhatsApp messages and a chat button. Its listing does not describe an AI agent that answers questions. See Ctx vs AeroChat.

7. ManyChat

An automation platform for Instagram, TikTok, WhatsApp, Messenger, Telegram, SMS and email, built for creators and social-first businesses, with a focus on Instagram DM automation.

• Suits: brands and creators that grow through Instagram comments, DMs and giveaways.
• Pricing model: by active contacts a month, with extra contacts charged on top. WhatsApp needs a paid plan, with Pro from US$29 a month billed annually for 2,500 contacts, as of October 2026.
• Limitation: once your number is connected, ManyChat says you can’t see or answer those chats in the WhatsApp Business app, and it recommends a new number. See ManyChat alternative.

Comparison table

Prices and channels from each company’s own pricing page, website or Shopify App Store listing, checked 11 November 2026: CW, DC, Dondy, Interakt, Wati, Ctx, ManyChat. ManyChat was checked in October 2026.

How to choose

• List the channels your customers use. If they message you on Instagram, Messenger or TikTok Shop as well as WhatsApp, a WhatsApp-only tool leaves part of the inbox to someone else.
• Separate marketing from service. Broadcasts bring replies. Decide which tool answers those replies, checks the order and takes the payment.
• Price your own month. Add the plan, any add-ons for chatbots or AI, and Meta’s message charges. Message fees apply on every platform.
• Check where the sale ends. Sending a link is one step. Detecting the payment and confirming the order in the same chat saves your team the follow-up.
• Test it on a real question. Ask about an order you shipped this week and see whether the answer comes from your store data.

Questions

What is the top alternative to CW?

AeroChat. AI answers are on every plan, it finishes the order in the chat, and its plans do not change with the size of your contact list.

Can I keep my WhatsApp number if I switch to AeroChat?

Yes. You connect the same number to AeroChat, and it can stay on the WhatsApp Business app on your phone at the same time. See how coexistence works.

Do these tools include WhatsApp message fees?

Meta’s charges for WhatsApp template messages apply whichever platform you use. See how WhatsApp pricing works.

How is CW priced?

By subscribers, from Starter for up to 3,000 to Enterprise with unlimited subscribers, with notification charges on top, as of November 2026. See CW vs AeroChat.

Try the top CW alternative on your store

Install AeroChat, connect your store and a channel, and ask your own number about an order you shipped this week.

Install AeroChat on Shopify

7-day free trial.