DC vs AeroChat: WhatsApp Marketing and Tickets vs Requests Finished in Chat
AeroChat finishes the customer’s request inside the chat, and DC combines WhatsApp marketing with a support inbox priced by tickets and contacts. DC (DC: WhatsApp Marketing and API, by DelightChat) suits a store that wants WhatsApp campaigns, COD verification and a helpdesk inbox in one app. AeroChat suits a Shopify store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with the store, payments, couriers and other systems connected.
DC and AeroChat at a glance
| DC | AeroChat | |
|---|---|---|
| What it is | A WhatsApp marketing and customer service app for Shopify, with a combined inbox | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Monthly plans by support tickets and marketing contacts | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | WhatsApp Business API, Instagram DMs and comments, Facebook Messenger and comments, email and live chat | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Broadcasts, cart and checkout recovery, COD verification and COD to prepaid flows, a chatbot, AI assist, and a GPT AI agent with 10k free tokens a month | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Shopify app install. Works with Shopify Flow, Razorpay, Gokwik and Shopflo | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
DC details from apps.shopify.com/delightchat-ecommerce-customer-service, checked 11 November 2026.
Where AeroChat is different
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. The customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. AeroChat never sees card numbers and never holds your funds.
One allowance, sized by AI responses
AeroChat plans are sized by AI responses a month. Admin users are not limited, a bigger contact list does not change the plan, and your team’s replies never use the allowance.
Every channel your customers use, from one place
The same workflows run on web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. If you also sell on Shopee or Lazada, AeroChat supports those too. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
Describe a workflow and it is built
You describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Reviews apps, returns apps, couriers, CRMs and booking systems connect through their public APIs. See the integrations it already has pages for.
When DC may suit you better
- You want marketing and a ticket inbox in one app. DC’s plans include both support tickets and marketing contacts, with broadcasts and a combined inbox.
- You use Gokwik or Shopflo checkouts. DC lists Gokwik, Shopflo and Razorpay among the apps it works with.
Pricing as of November 2026
DC plans, from its Shopify App Store listing. The App Store listing shows prices as estimates in the viewer’s local currency. The US dollar figures here use the exchange rate the listing states.
| DC plan | Price a month | Support tickets | Marketing contacts | What it adds |
|---|---|---|---|---|
| Startup | US$29 | 500 | 2,500 | Combined inbox, chatbot, GPT AI agent, cart recovery, COD verification, broadcasts |
| Scale | US$99 | 2,000 | 10,000 | 20 team members, 3 Shopify stores, ROI analytics, onboarding |
| Growth | US$299 | 6,000 | 30,000 | 50 team members, unlimited stores, account manager |
Every plan has a 14-day free trial. Back in stock alerts are an optional add-on at $20 or $30 a month.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. See current plans on the pricing page.
Switching from DC to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Connect your WhatsApp number. It can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your flows as workflows. Take each flow or automation you rely on and write what it does in your own words. AeroChat builds each one from your description.
- Bring your contacts. Your contact list does not change your AeroChat plan.
Questions
Is AeroChat or DC better for my Shopify store?
If you want the chat itself to answer, take payment and book delivery, AeroChat is the better fit. If you want WhatsApp marketing and a ticket inbox in one app, DC is an option to look at.
Does a bigger contact list cost more on AeroChat?
No. AeroChat plans are sized by AI responses. Your contact list and your team’s replies don’t change the plan.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation, detects the payment and confirms the order in the same chat. The customer never has to type “paid”. AeroChat never sees card numbers and never holds your funds.
Can I try AeroChat before switching?
Yes. Install AeroChat from the Shopify App Store and use the 7-day free trial. Connect your store and a channel, and message your own number to see it answer and take an order.
Answer and sell without counting tickets
Install AeroChat, connect your store and WhatsApp, and send your own number an order question. See AeroChat check the order and reply.
7-day free trial.