Dondy vs AeroChat: WhatsApp Marketing App vs the Whole Sale in Chat
AeroChat finishes the sale inside the chat on every channel, and Dondy runs WhatsApp buttons, campaigns and automations for Shopify, with AI on its top plan. Dondy (Dondy: WhatsApp Marketing and Chat) suits a store that wants a WhatsApp button, cart recovery and WhatsApp campaigns, growing into AI chat later. AeroChat suits a Shopify store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with the store, payments, couriers and other systems connected.
Dondy and AeroChat at a glance
| Dondy | AeroChat | |
|---|---|---|
| What it is | A WhatsApp marketing and chat app for Shopify, Built for Shopify | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Monthly plans, plus WhatsApp usage rates on the automation plans | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | WhatsApp, through the WhatsApp Business API on paid automation plans | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | WhatsApp button, abandoned cart recovery, campaigns, bulk messages to Shopify segments and review requests. AI chatbot for sales and support and AI product recommendations on Elite | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Shopify app install. Works with Shopify Flow, Judge.me, Loox and Klaviyo | Shopify app install. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Dondy details from apps.shopify.com/dondy-marketing-ai, checked 11 November 2026.
Where AeroChat is different
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. The customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. AeroChat never sees card numbers and never holds your funds.
Every channel your customers use, from one place
The same workflows run on web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. If you also sell on Shopee or Lazada, AeroChat supports those too. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
One allowance, sized by AI responses
AeroChat plans are sized by AI responses a month. Admin users are not limited, a bigger contact list does not change the plan, and your team’s replies never use the allowance.
Describe a workflow and it is built
You describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Reviews apps, returns apps, couriers, CRMs and booking systems connect through their public APIs. See the integrations it already has pages for.
When Dondy may suit you better
- You mainly want WhatsApp campaigns and cart recovery. Dondy’s Power Automation plan covers automated cart recovery, campaigns and bulk messages to Shopify segments.
- You want only a WhatsApp button. Dondy’s free tier includes a WhatsApp button with prefilled messages and unlimited conversations.
Pricing as of November 2026
Dondy plans, from its Shopify App Store listing. The App Store listing shows prices as estimates in the viewer’s local currency. The US dollar figures here use the exchange rate the listing states.
| Dondy plan | Price a month | What it adds |
|---|---|---|
| Free tier | US$0 | WhatsApp button, prefilled messages |
| Pro | US$6.99 | Button designs, reports, manual cart recovery and order confirmations |
| Power Automation | US$79.99 | Automated cart recovery, campaigns, Shopify-integrated inbox, official WhatsApp API |
| Elite | US$159.99 | AI chatbot for sales and support, AI product recommendations, 5-agent inbox, unlimited WhatsApp flows |
Yearly billing saves 20% to 25%. Paid plans have a 7-day free trial. On the automation plans, WhatsApp usage rates start at $0.0158 (US) on Power Automation and $0.0126 (US) on Elite, with 1,000 free one-click messages every 30 days.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. See current plans on the pricing page.
Switching from Dondy to AeroChat
- Install AeroChat on your Shopify store. Your products sync, and order lookups work once the app is connected.
- Connect your WhatsApp number. It can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your flows as workflows. Take each flow or automation you rely on and write what it does in your own words. AeroChat builds each one from your description.
- Bring your contacts. Your contact list does not change your AeroChat plan.
Questions
Is AeroChat or Dondy better for my Shopify store?
If you want customers to ask, pay and get delivery updates in one conversation on WhatsApp, Instagram, TikTok Shop and your web chat, AeroChat is the better fit. If WhatsApp campaigns and cart recovery are your main need, Dondy is an option to look at.
Is AI included in every Dondy plan?
No. Dondy’s listing puts the AI chatbot on the Elite plan, as of November 2026. Every AeroChat plan includes AI responses.
Can AeroChat take payment inside the chat?
Yes. AeroChat sends an Airwallex payment link in the conversation, detects the payment and confirms the order in the same chat. The customer never has to type “paid”. AeroChat never sees card numbers and never holds your funds.
Can I try AeroChat before switching?
Yes. Install AeroChat from the Shopify App Store and use the 7-day free trial. Connect your store and a channel, and message your own number to see it answer and take an order.
Get answers and sales from the same WhatsApp
Install AeroChat, connect your store and WhatsApp, and ask your own number for a product. Then say “I’ll take it” and see the payment link arrive.
7-day free trial.