Chatty Alternatives for Shopify Stores in 2026

The top Chatty alternative is AeroChat. It answers from your Shopify store, sends a payment link and confirms the order inside the chat, and runs on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email at one plan price. Other options are Shopify Inbox, Zipchat, Rep AI, Tidio, Willdesk and Re:amaze. Each suits a different kind of store, and each is priced in a different way.

Why merchants look for a Chatty alternative

Chatty’s reviews on the Shopify App Store are mostly positive. The critical ones, from 2025 and 2026, return to a few themes: charges merchants did not expect, bugs such as chats that would not start, and an AI that needed constant feeding and fixing to give good answers. Beyond reviews, these are the reasons a store usually starts comparing:

• The AI conversation count. Chatty’s entry plans include 100 or 500 AI conversations a month, and each one over the plan costs US$0.40, as of November 2026. A busy month moves you up a plan or onto per-conversation charges.
• The channels. Chatty covers live chat, email, Instagram, Messenger and WhatsApp. A store that sells on TikTok Shop, Shopee or Lazada, or has customers on Telegram, wants those answered too.
• Finishing the sale in the chat. Some stores want the customer to pay inside the conversation, not be sent to the cart.
• Connecting other systems. Returns, subscription, courier and CRM tools all hold part of the answer. Stores want the chat to work with them.

The alternatives

1. AeroChat

AeroChat is chat infrastructure that runs your customer service and sales workflows, Built for Shopify. It answers product, stock, shipping and order questions from your store, verifies the customer before sharing an order, recommends products, sends an Airwallex payment link and confirms the order in the same conversation, and in Malaysia books the delivery with POS Malaysia. It runs on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, and supports Shopee and Lazada. Any other system with a public API connects when you describe the workflow in your own words and paste in its key.

• Suits: Shopify stores that want customers to ask, pay and get delivery updates in one chat, on every channel they use.
• Pricing model: flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies use no credits, and admin users are not limited. See the pricing page.
• Keep in mind: payment links start on the Growth plan, and there is a 7-day free trial instead of a free plan.

2. Shopify Inbox

Shopify’s own chat app. Its Inbox agent answers product questions, makes recommendations, helps with order lookups and adds items to the cart, using your catalog, policies, pages and Knowledge Base.

• Suits: stores that want free chat on their online store with an AI agent built by Shopify.
• Pricing model: free to install, as of November 2026. Shopify’s help center says Inbox is available on the Basic, Grow, Advanced and Shopify Plus plans.
• Limitation: the Inbox agent only works in your online store’s chat widget, needs new customer accounts, and asks customers to sign in before it looks up an order.

3. Zipchat

An AI agent for ecommerce brands, with website chat, AI search and product page answers, plus WhatsApp, Instagram, Messenger and email.

• Suits: stores that want AI search and product page answers on their website, run by the same agent as the chat.
• Pricing model: by AI replies, from US$64 a month billed annually for 750 replies, as of November 2026.
• Limitation: Zipchat says TikTok Shop is not one of its channels. See Zipchat vs AeroChat.

4. Rep AI

An AI sales and support agent that starts conversations when website shoppers hesitate, with email, Instagram, Messenger and WhatsApp as add-ons and its own helpdesk.

• Suits: stores whose shoppers ask before they buy and who want proactive AI on the website first.
• Pricing model: by monthly website sessions, from US$15 a month billed annually for Support up to 3,000 sessions. Messaging channels are US$0.75 per AI-resolved conversation, or US$0.50 billed annually, as of November 2026.
• Limitation: WhatsApp and Instagram are billed per resolution on top of the plan, so their cost grows with use. See Rep AI vs AeroChat.

5. Tidio

Live chat and a help desk with the Lyro AI agent and automated Flows, covering live chat, email, WhatsApp, Instagram and Messenger.

• Suits: small teams that want live chat and an AI agent in one tool.
• Pricing model: by conversations. Starter is US$24.17 a month for 100 billable conversations, and Lyro starts at US$32.50 a month for 50 AI conversations, as of November 2026.
• Limitation: team conversations, AI conversations and Flows visitors are counted separately, so you size three numbers instead of one.

6. Willdesk

A Shopify live chat, AI chatbot and helpdesk app with ticketing, a help center and order tracking, and unlimited agents on every plan.

• Suits: small Shopify stores that want a helpdesk and help center in the same app as their chat.
• Pricing model: by conversations a month, from a free plan with 20 conversations, with extra conversations, tracked orders and AI conversations charged in blocks of 100, as of November 2026.
• Limitation: AI conversations are charged on top of the plan’s conversation count. See Willdesk vs AeroChat.

7. Re:amaze

A customer service helpdesk with live chat, email, social channels, an FAQ center and an AI Agent, plus SMS and voice on higher plans.

• Suits: teams that want a per-seat helpdesk with chat and phone on one screen.
• Pricing model: per team member, from US$29 a month, with 5 to 20 AI resolutions per user included and US$0.85 for each extra one, as of November 2026.
• Limitation: WhatsApp needs a number provided by Twilio. See Re:amaze vs AeroChat.

Comparison table

Prices and channels from each company’s own pricing page, help center or Shopify App Store listing, checked 11 November 2026: Chatty, Shopify Inbox, Zipchat, Rep AI, Tidio, Willdesk, Re:amaze. Review themes from Chatty’s Shopify App Store reviews.

How to choose

• List the channels your customers use. If buyers message you on WhatsApp, Instagram and TikTok Shop, the tool has to answer there, not only on your website.
• Check where the sale ends. Decide whether the chat should hand the customer back to the cart, or take the payment and confirm the order in the conversation.
• Price your own volume. Count a month of customer messages, then work out the bill on each tool’s unit: AI conversations, replies, sessions, seats or resolutions.
• Test it on your hardest question. Ask about a real order and an out-of-stock variant on the trial and see whether the answer comes from your store data.
• Check what happens when the AI cannot help. Look at how a conversation reaches your team and what your team sees when it does.

Questions

What is the top alternative to Chatty?

AeroChat. It covers the same store questions, adds payment and delivery inside the chat, and runs on more channels, including Telegram and TikTok Shop buyer chat, with no charge per AI conversation.

Is there a free alternative to Chatty?

Shopify Inbox is free to install, and Willdesk has a free plan with 20 conversations a month, as of November 2026. AeroChat has a 7-day free trial.

Can I move from Chatty to AeroChat without losing my WhatsApp number?

Yes. You connect the same number to AeroChat, and it can stay on the WhatsApp Business app on your phone at the same time.

Which alternative works on TikTok Shop?

AeroChat answers buyers in TikTok Shop buyer chat. It also supports Shopee and Lazada.

Try the top Chatty alternative on your store

Install AeroChat, connect your store and a channel, and ask your own number about an order you shipped this week.

Install AeroChat on Shopify

7-day free trial.