CartHike vs AeroChat: WhatsApp Reminders vs Finishing the Sale in Chat
AeroChat answers customers and finishes the sale inside the chat on every channel, and CartHike sends WhatsApp cart reminders, order updates and broadcasts for Shopify stores. CartHike suits a Shopify store that wants a WhatsApp chat button and template messages for carts, orders, COD and reviews at a low monthly price. AeroChat suits a store that wants customers to ask, choose, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, with the store, payments, couriers and other systems connected.
CartHike and AeroChat at a glance
| CartHike | AeroChat | |
|---|---|---|
| What it is | A WhatsApp app for Shopify stores: chat and share buttons, cart recovery messages, order updates, COD confirmation, review requests, broadcasts and a team inbox | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Three tiers, Free, VIP and Advanced, plus per-message fees for automated and marketing messages | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | WhatsApp, on the WhatsApp Business API or your own number on Advanced | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | Sends template messages triggered by store events: cart reminders with discount offers, order confirmation and shipping messages, COD verification links and review requests. Your team replies to chats in the inbox. Its website does not mention AI replies | Answers from your store data, recommends products, sends a payment link and confirms payment in the chat, books delivery, starts returns and runs any workflow you describe |
| Setup | Install on Shopify, pick the message triggers and templates, and add the chat button | Install on Shopify and connect your channels. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
CartHike details from carthike.com and its Shopify App Store listing, checked 11 November 2026.
Where AeroChat is different
It answers the customer, not only reminds them
A CartHike cart reminder tells the shopper they left something behind. When the shopper replies with a question, such as “how much is shipping to my area?” or “is the medium in stock?”, AeroChat answers it from your Shopify store: the shipping rate, live stock, the size chart and the discount you allow. Then it sends the checkout link or takes the order in the chat.
It finishes the job in the chat
When a customer says “I’ll take it”, AeroChat creates the order and sends an Airwallex payment link in the same conversation. It detects the payment and confirms the order, so the customer never types “paid”. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. AeroChat never sees card numbers and never holds your funds.
Every channel your customers use, from one place
The same workflows run on web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat. CartHike covers WhatsApp. Your WhatsApp number can stay on the WhatsApp Business app on your phone while it runs on AeroChat.
Describe a workflow and it is built
You describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Returns apps, reviews apps, couriers and CRMs connect through their public APIs. See the integrations it already has pages for.
When CartHike may suit you better
- You only need WhatsApp reminders and order messages. If you want template messages sent on store events and your team replies by hand, CartHike’s paid tiers start at US$9.99 a month, as of November 2026.
- You want review requests sent into specific review apps. CartHike lists review collection for Judge.me, Loox, Google reviews and TrustReviews.
Pricing as of November 2026
CartHike prices from its website, as of November 2026. Its Shopify listing shows the same tiers in local currency estimates, billed every 30 days.
| CartHike tier | Price a month | What it includes |
|---|---|---|
| Free | US$0 | 100 manual messages, chat and share buttons, reports, unlimited message templates |
| VIP | US$9.99 | Unlimited manual messages, automated messages with per-message fees, WhatsApp CRM, COD confirmation, email alerts, priority support |
| Advanced | US$29 | Everything in VIP, plus sending from your own number, custom templates, upsells, marketing messages with per-message fees and a team inbox |
VIP and Advanced have a 7-day trial. Automated and marketing messages are charged per message on top of the tier. The Shopify listing says these start at US$0.02 a message and vary by country. The listing also says the Advanced team inbox includes 1,000 incoming messages.
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan, admin users are not limited, and every plan has a 7-day free trial. See current plans on the pricing page.
Switching from CartHike to AeroChat
- Install AeroChat on Shopify. Your products, stock and orders are read from the store, so answers match what is in your store.
- Connect your WhatsApp number. It can stay on the WhatsApp Business app on your phone at the same time.
- Bring your templates. Approved WhatsApp templates belong to your WhatsApp Business account. Use them for cart reminders, order confirmations and shipping updates in AeroChat. See abandoned cart templates and order confirmation templates.
- Describe your automations as workflows. COD confirmation, review requests and cart recovery each become a workflow you describe in your own words. See cash on delivery confirmation.
- Bring your contacts. Your contact list does not change your AeroChat plan.
Questions
Is AeroChat or CartHike better for a Shopify store?
If you want customers to get answers, pay and get delivery updates in one conversation on WhatsApp, Instagram, TikTok Shop and your web chat, AeroChat is the better fit. If you only need WhatsApp reminders and order messages, CartHike is an option to look at.
Does CartHike use AI to answer customers?
Its website, checked in November 2026, does not mention AI replies. It sends template messages on store events and gives your team an inbox on the Advanced tier. AeroChat answers customers from your store data on every plan.
Can AeroChat confirm cash on delivery orders?
Yes. It messages the customer to confirm the COD order before dispatch, records the answer on the order and hands unclear cases to your team. See cash on delivery confirmation.
Can I try AeroChat before switching?
Yes. Install AeroChat from the Shopify App Store and use the 7-day free trial. Connect your store and a channel, and message your own number to see it answer and take an order.
Turn your cart reminders into conversations that close
Install AeroChat, connect your store and WhatsApp number, and ask your own number about a product in your cart. Then say “I’ll take it” and watch the payment link arrive.
7-day free trial.