Automate Promo Broadcasts in Chat
Send promotions only to customers who opted in, and turn the replies into orders. You choose the audience and the approved WhatsApp marketing template. AeroChat sends it, answers every reply from your store data, takes the order and payment in the chat, and records anyone who opts out so they get no more promotions.
What the customer asks
A promotion works when people can reply to it. The replies are where the sales happen.
- “Is the sale on everything?”
- “Do you still have size 8?”
- “Can I order two?”
- “Until when?”
- “Stop sending me these.”
What AeroChat does, step by step
- Customers opt in to WhatsApp promotions, at checkout, on a sign-up form or in the chat. AeroChat records the opt-in.
- You pick the audience, such as past buyers of a category, from your store or email tool.
- You send an approved marketing template from AeroChat to that audience.
- When a customer replies, AeroChat answers from your store: price, sizes, stock and the promotion’s terms.
- It takes the order in the chat and sends a payment link, and the order is created once the payment is confirmed.
- If a customer asks to stop, it records the opt-out and they get no more promotions.
- It writes the result back to the customer’s profile: replied, ordered or opted out.
The systems it uses
- Your store platform. Built in. Shopify, WooCommerce and Wix connect in the AeroChat dashboard. AeroChat reads stock and prices, uses customer tags for the audience and creates orders.
- Your email or SMS tool, if you keep your audience there. Klaviyo, Omnisend and Mailchimp connect through their APIs.
- Payment, if money changes hands. Airwallex is built in for payment links in the chat, confirmed automatically when the customer pays. No Airwallex account yet? Open one here.
- WhatsApp templates. A message your business starts outside the 24-hour customer service window needs the customer’s opt-in and an approved template. See WhatsApp message templates.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What it looks like on WhatsApp
AeroChat: Hi Dana, our winter sale starts today: 25% off all knitwear until Sunday (example). Reply to see what’s in your size, or STOP to opt out.
Customer: Do you have the cable knit in medium?
AeroChat: Yes, the cable knit sweater in medium is in stock in cream and navy, now US$54 (example). Want one?
Customer: Navy please.
AeroChat: Here is your payment link: [link]
In your store: once paid, the order is created and the customer is tagged “winter sale, ordered”.
The recipe
Copy this into AeroChat
When a customer replies to one of our promotions, follow these steps.
- Answer from our store: price, sizes, colors, stock and the promotion’s terms and end date.
- If they want to order, confirm the items and address and send a payment link.
- When it is paid, create the order and tag the customer with the campaign name and “ordered”.
- If they say stop, unsubscribe or anything like it, record the opt-out and confirm they will get no more promotions.
- If they ask about a product not in the promotion, answer normally.
- If they complain about the message, apologize, record the opt-out and hand the conversation to our team.
Only quote the promotion terms we published. Never send promotions to anyone who opted out. Reply in the customer’s language.
Get your marketing template approved before the sale starts. Template review can take up to 24 hours.
Where it runs
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok Shop buyer chat, Shopee and Lazada chat, Telegram, your web chat and email. It uses the same store connection and the same rules on every channel, so a customer gets the same answer wherever they ask.
Broadcasts go out on WhatsApp. Instagram and Messenger only let a business message people who wrote first, inside the time window Meta sets, so promotions there go to people already in a conversation with you.
Channel versions: broadcasts on WhatsApp, opt-in and opt-out on WhatsApp, and the ready-to-copy WhatsApp promo broadcast templates.
Related: WhatsApp messaging limits and WhatsApp message templates.
Questions
Can I send promotions to everyone who ever messaged me?
No. WhatsApp promotions need the customer’s opt-in and an approved marketing template. AeroChat sends only to customers who opted in.
What does a WhatsApp promotion cost?
Meta charges each delivered marketing message by the customer’s country, with no free allowance. Rates are set in Meta’s rate cards. The customer’s reply is free. See WhatsApp pricing.
How many customers can I message at once?
Meta sets a messaging limit per business that grows with your quality and use. See messaging limits.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Plans differ by AI response volume and seats. Payment links and WhatsApp broadcasts are on Growth and above. See plans.
Send promotions people can reply to
Start the trial, connect your store and paste the broadcast recipe. Then send a test promotion to your own number.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect your store for you, free. See plans.
On Shopify? Install AeroChat from the Shopify App Store.