Payment Links in Chat for Shopify
Yes. Customers can pay by payment link in the chat, with your Shopify store built in. AeroChat confirms the product, variant, quantity and delivery address from Shopify, reads back the total with shipping and sends an Airwallex payment link in the same conversation. Payment is detected automatically, and the customer never has to type “paid”. Then AeroChat records the order in Shopify.
This recipe closes the sale where the customer already is, for orders agreed in chat, custom quantities and repeat buyers who don’t want to browse. Part of connecting Shopify to WhatsApp and AI chat.
What happens today
A customer asks about a product on Instagram or WhatsApp, decides to buy, and you send them to the store to find it again, add it to the cart and check out. Some do. Many don’t. Others ask you to “just send a link”. Your team then makes a payment link by hand, waits for a screenshot of the transfer and types up the order in Shopify.
Every manual step in that chain is a place where the sale can stall.
The flow that works
- The customer says what they want in chat.
- AeroChat finds the product in Shopify and confirms the variant, quantity and price, and checks it is in stock.
- It collects the delivery address and quotes your Shopify shipping rate for it.
- It reads back the total and sends an Airwallex payment link.
- Airwallex confirms the payment automatically. AeroChat thanks the customer and confirms the order.
- It creates the order in Shopify, marked as paid, so it goes to fulfillment like any other order.
What it looks like on WhatsApp
Customer: I’d like 3 of the oat milk soap bars, delivered to 9 Pine Road, Seattle. (example)
AeroChat: 3 oat milk soap bars at US$8 each is US$24, plus US$5 delivery, US$29 in total (example). Here’s your secure payment link.
AeroChat: Payment received, thank you. Your order #8120 is confirmed and ships within 2 business days.
In Airwallex and Shopify: the US$29 payment settles into your Airwallex balance, and order #8120 appears in Shopify as paid, with the note “Paid by Airwallex link in chat”.
The recipe
Copy this into AeroChat
When a customer wants to buy in the chat, follow these steps.
- Find the product in our Shopify catalog. Confirm the variant, quantity and price, and check it is in stock.
- Ask for the delivery address. Quote our Shopify shipping rate for it.
- Read back the items, shipping and total, and ask them to confirm.
- Send an Airwallex payment link for the total.
- When Airwallex confirms the payment, thank them, confirm the order and tell them when it ships.
- Create the order in Shopify with the items, address and customer details, marked as paid, with the note “Paid by Airwallex link in chat”.
- If they ask a question before paying, answer it and resend the same link.
Never ask the customer to send a payment screenshot. Never change a price without our approval. Reply in the customer’s language.
Change the shipping rule and the order note to match your store before you paste it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store in the dashboard. AeroChat reads products, stock and shipping rates from your synced catalog. The paid order goes to Shopify through its Admin API in the workflow you describe.
- Airwallex, for payment links. Built into AeroChat and connected in the dashboard. Payment links are on Growth and above. AeroChat never sees card numbers and never holds your funds. No Airwallex account yet? Open one here.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist of what is left: connect Airwallex, then switch it on.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which products customers can buy in chat, and whether custom prices need your team’s approval first.
- Whether you take the full amount or a deposit.
- How long a payment link stays open.
The result to expect
Customers who decide in chat pay in chat, and the order lands in Shopify without anyone typing it up. No screenshots to check, no orders lost between apps.
Measure it with your own numbers: orders paid by link in chat, and the time from “I’ll take it” to payment, for a month before and after.
Next: see the payment link workflow across every channel and payment links for custom orders. New to the term? Read what a payment link is.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Shopify store and email, with the same Shopify connection behind it. See what each channel does on the Shopify integration page.
Channel versions: WhatsApp payment links, Instagram payment links and Messenger payment links.
Take your first payment in chat
Install AeroChat, connect Airwallex, paste the recipe, and buy one of your own products from your chat.
7-day free trial.